Another fantastic experience with The Joneses LA. This is our third time working with them. We…read morereupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch.

Hands down, best sofa we've ever purchased! It is soooo comfortable, and it has NO "new sofa" odor!…read more I have asthma and allergies and the "new sofa/carpet/flooring, etc" odor causes me headaches and they feel toxic. I truly believe our Joneses sofa was made with safer materials, and high quality! It's not the "least expensive" choice, but we feel reasonable and worth it. We intend to keep it for decades. You get to pick your model and fabric, with many to choose from. And, it's made locally, which is validated by it being made and delivered in less than 2 weeks! The staff is also super helpful and friendly. We lost our home in the horrible fires 1/7/25, but we are rebuilding and will need one more sofa once our house is ready, and Joneses will be our go to!

This is one of my go to locations. The staff are amazing, store is well kept and organized and of…read morecourse no matter the occasion I can always find something here whether I'm looking for something in particular or not! Parking is always easy breezy in their lot.

Great customer service. It's fun to browse here and I buy gifts, jewelry and ceramics. I wish more…read moreof the mugs were microwave and dishwasher safe but they always have a beautiful range of styles that you want to collect. Look for the corner clearance section in their teapot section. Everything from furniture to imported food to housewares and funny greeting cards. Many of their items are expensive, just wait for a sale or coupon. Members get extra savings and they have a big parking lot. They always have a great selection of Christmas ornaments and stocking stuffers. Their Lunar New Year section was small this year. And now they have the tea and coffee of the day by the entrance.

Such a gorgeous store. I have always loved her shop in Manhattan Beach, and this newer location is…read morea gem in West Hollywood. Full of fabulous products and art pieces for finishing touches in your home. The owner, Lauren, has great taste and she's done such a good job of curating new products, gift items, pieces made by local artists, vintage - I can't say enough good things - it's one of my favorite shops in LA!

Amazing selection of unique items, new and vintage. An inventory unlike anywhere in LA.read more

Great experience! Very communicative and easy to work with. Will definitely use again.read more

Stacia and Sarah. Just love them…read more They know their stuff . I have worked with for years! Great inventory and customer service..AND Just scored on these!

While I do prefer the flagship store two blocks over, this is a beautiful space! The furniture is…read morevery well-made and the service is great. They have metered parking as well as valet. Great place for inspiration and planning your new home.

I love all things RH! Especially RH Modern. This is an inspiring, show-stopping showroom that I…read morecould spend hours wandering around in. We live in Northern California but I still make time to stop in here whenever we're in the area. We're always greeted warmly and there's always a design consultant available to answer any questions.

I purchased a sideboard from this store and paid over $2300. After couple months top coat start…read morecoming out. I contacted the store and I was told it past 30 day return period and there is nothing they can do. They don't stay behind their products and customer service is terrible. I suggest staying away from the store and the brand. Here is the customer support. It is funny how they say "we stand behind our products" and then they say "here is a 3rd party restoration company to take care of damaged furniture that you bought couple months ago" ----------------------- "Thank you for reaching out in regards to the nightstands you purchased. We stand behind the quality of our products and want every purchase to be a positive experience. As our return policy states we can make return within 30 days and with this being purchased in September unfortunately we would not be able to return or exchange. However there is a company that is part of our MedicBook that we suggest: John Adonis Restoration adonisrestoration@yahoo.com (949) 929-6395 Thank you for choosing CB2"

Amazing service. I love this store and love the kind and attentive service…read more We recently bought two larger nutcrackers. One of them came cracked. The service was unbelievable from beginning to end. They paid for 3 day express shipping on an item that weighed 70 lbs. I would highly recommend this company.

Customer service responded and clarified the misunderstanding. I was satisfied with the outcome and…read morewill continue to work with Kreiss.

I have just had the most amazing help with my order. Sydney…read moredid everything she possibly could even calling me back from home when she was out sick. Sydney is the best employee Ever. I'll be back soon Mary Alice CM Design

We worked with Leigh Anne Patterson in the store. What an absolute knowledgeable and enjoyable…read moreexperience we had . Definitely will be our go to joybird rep.

We bought a sofa with home delivery, but when the time came, the driver refused to bring his very…read morelarge truck on our tight street. (We have never had this problem before, truck drivers know how to drive, usually.) We had asked for a smaller truck and they say they only have one size. They said we needed to move it ourselves up our street, and didn't budge. No accommodation for the high price of delivery, either. We finally cancelled and got a full refund but only after huge number of calls. The store manager was great but he kept referring us to corporate customer service and they were horrible. Don't recommend.

WARNING DO NOT BUY FROM DIVA, or any of the 5-7 high-end showrooms they own in the…read moreRobertson/Beverly area, e.g., Cassina, Maxalto, Archlinea, B&B Italia, Baxter, Flos, and Edra. Diva is trying to keep it a secret while they continue to sell to unwitting customers. They are closing all of their stores! But they stopped delivering on orders that were paid for as far back as December of 2024. Nor will they give refunds. I lost $15,300 on furniture paid for in January! They kept saying it would be shipped and to be patient. But it is sitting in their warehouse in LA, and now they want an additional $9,000 to deliver it.

Great experience with this Cassina store! I had purchased a second-hand vintage Le Corbusier LC4…read morefrom a private party and needed some help with its renovation. Specifically, the elastic belts and hooks had to be replaced, and new mattress and head rest were necessary. Aurora contacted the manufacture in Italy and put together a quote. She also provided some fabric samples so that we could pick the best one for our home. Now three months later I just received all parts and was able to complete the renovation project. I'm super satisfied with my experience at Cassina, and particularly with Aurora's service! Thanks so much.

I was looking for this sofa for my new home, and interior designer Geo was incredibly kind,…read morehelpful, and attentive throughout the whole process. He took the time to guide me and helped me make the right decision when choosing the sofa, without rushing and while truly caring about what would work best for my space. I finally purchased it, and it looks beautiful and perfectly matches my living room. I truly appreciate his attitude and professionalism -- 10/10 experience. The delivery team was also very professional and respectful. They handled the move carefully and placed everything perfectly in my room. I'm very thankful to them as well. 10-10

The worst customer service and couch. Sending it back! Never again will I shop here. I've never…read moreexperienced more of a shit show and I spent $4,000 for this couch that's been nothing but issues.