I am happy to report that CB2 reached out to me and after hearing about my outdoor coffee table not lasting for more than 2 seasons. After my negative review of the product and the customer service, they totally rectified the situation by refunding my purchase with a gift card and are even picking up the table! They took a frustrating and disappointing situation and totally turned it around. I would not hesitate to purchase products from CB and CB2 again! read more

I purchased a sideboard from this store and paid over $2300. After couple months top coat start coming out. I contacted the store and I was told it past 30 day return period and there is nothing they can do. They don't stay behind their products and customer service is terrible. I suggest staying away from the store and the brand. Here is the customer support. It is funny how they say "we stand behind our products" and then they say "here is a 3rd party restoration company to take care of damaged furniture that you bought couple months ago" ----------------------- "Thank you for reaching out in regards to the nightstands you purchased. We stand behind the quality of our products and want every purchase to be a positive experience. As our return policy states we can make return within 30 days and with this being purchased in September unfortunately we would not be able to return or exchange. However there is a company that is part of our MedicBook that we suggest: John Adonis Restoration adonisrestoration@yahoo.com (949) 929-6395 Thank you for choosing CB2" read more

CB2 - Furniture Stores Near Me - Los Angeles, California

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WORST customer service experience. Julius is THE rudest person with no manners and understanding of hospitality. We were already being helped. He was ALSO dealing with two customers. He jumps in, with an attitude, and proceeds to tell us we cannot return our items. No greeting, no warmth (complete rudeness rather), snarky attitude all while he left his customers to tell us off, completely unprofessional. So jarring and unnecessary. Ok cool, we cannot return our items but where is any of the attitude coming from and why did you jump in and overstep? We buy too much and spend too much money there which will not be happening any more. read more

Despite mixed reviews regarding customer service, fortunately we did not encounter any issues with that. Normally, what we do is we order online for some decors and just pick it up in store. I just took a star off since it takes awhile to get your items--- especially if you wait in the assigned pick up area. So, my hubby just usually goes to the store to pick up the items personally instead of the item being dropped off at the pick up area. read more

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Amazing service. I love this store and love the kind and attentive service. We recently bought two larger nutcrackers. One of them came cracked. The service was unbelievable from beginning to end. They paid for 3 day express shipping on an item that weighed 70 lbs. I would highly recommend this company. read more

I bought a vanity table with CB2 and went to the LA location to pick it up. I'm very particular when it comes to wood grain (especially if I'm paying a considerable amount of money on it) and I let them know. Unfortunately, I had to exchange the table several times because they couldn't check the table before sending them. The third one I got was clearly used, damaged, and I gave up. I am extremely upset with CB2, especially the fact I paid for a new one and they gave me a used one. I've already talked to customer support at CB2 and there's nothing to be done. I am never shopping with CB2 again. 0/10 would not recommend. read more

CB2 - Look at these marks on the wood- really CB2? They're all over the table. - Furniture Stores Near Me - Los Angeles, California

Was excited to get the Amani bed. Loved the design. Would fit great in my space. I took a PTO day for delivery. The delivery guys were fantastic and arrived even before the scheduled time...only to find that this newly launched product which they opened fresh from the box did not come with hardware. So now I'm left with pieces of this bed all over my bedroom and customer service was unable to give me an ETA for when they'd be able to get the hardware even though they said it would likely be quicker for me to leave the pieces as is rather than have the guys take the bed back with them. So now I'm left in limbo with no idea when I'll have a bed to sleep on, and potentially lose another PTO day because their Quality Control needs quality control. Beyond frustrated Update: delivery people were on the phone with their dispatcher while I was there. They were told that it would be a few hours before they'd be able to get an ETA on the hardware. Well I called back and the person I spoke to THREW THE DELIVERY PEOPLE UNDER THE BUS. He Alexis said, after I told him what the dispatcher said, said sometimes the delivery people will tell you something false...until I said I was there when he made the call cause he used my phone. So now I'm told they won't find out for another 24-48 hours about the hardware after which I need to schedule another delivery time for them to come out and assemble the bed. So this is now my bed for the foreseeable future read more

CB2 - Furniture Stores Near Me - Los Angeles, California

Wanted to give a shout-out to Greg, Gloria, Jerald, and Nick! They've all been wonderful. I've been here several times recently while moving and needed to purchase several key pieces as well as decorative items. The staff were always very friendly, helpful, and happy to assist. I will definitely be returning! read more

How can I give the West Hollywood location 0 stars. The worst customer service. The worst experience. We places and order for over 10k and we're made promises to only get the run around with every single store associate. Julius, Christopher, Ari, who else? You call them and get out on hold. Once they make a sale it's like they vanish into thin air. We have to chase them down to keep getting updated status on delivery. They keep lying about it. We still don't have the items. Will follow up with corporate. Please save yourself the headache and shop elsewhere. They turned what was suppose to be a pleasurable experience into our worst nightmare. read more

I love the store. that I buy so much from the store for my beautiful new home and their staff are so great over the Phone as I no longer live in California . Everything that I've purchased is just beautiful. I've spent well over $20,000 in the last year. The sad part is they transferred their credit card from synchrony bank to Imprint Too bad the day of the transfer I canceled my card so incompetent so many issues in the transfer like not processing my payments I also set up my account so that I would not receive statements in the mail and I'm still receiving statements In the mail I've contacted them several times. I'm so glad I'm not using this card anymore. I will be continue to purchase my home products from CB2 because I love their furniture and all their home accessories but I will never use their imprint credit card. This was such a mistake for such a well established company to transfer to such a clown corporation. Like imprint read more

Beautiful store, and fabulous service. Thank you Cristian for all of your help. Your service (along with your manager) was above and beyond and even after my purchases you guys continue to help, assist and check in. Wonderful experience and beautiful pieces at reasonable prices! Will do my shopping at your store in the future, thank you for all your help and care! read more

Soooo.... The furnature finally arrived and the three thousand dollar table was cracked. CRACKED! Cracked... like... really cracked. Like cut open your hand cracked. The delivery driver sliced his hand open on the crack and so did my mom as she was inspecting it. The crack had tiny sharp points almost like a cheese grater. I imagine this table didn't go through any type of inspection by CB2 since it doesn't appear to be a crack that happened during shipping. It looks as though the stone was cut this way. Again, how embarrassing for CB2 to be operating this way. At this point, I am starting to feel as though this place is 100% a scam. A legit scam. Posing as a high end furnature retailer but actually they are just another generic furnature maker. How does a table cost 3k and not go through any final inspection? Pre cut stone from IKEA doesn't even come damaged like this. Absolutely insane. Also, I've been chasing a phone call from the store manager, and DM for over a week now. No response yet. Also, Candace at the store level is an absolute joke. So facetious and unprofessional. I caution anyone interested in purchasing any furnature from cb2 to look elsewhere. I am also waiting on chairs from crate & barrel which were ordered last summer and we still haven't received them. read more

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I saw a few pieces at this store that I just had to get, I bought the gold metallic credenza and the Bozzi chair and ottoman. The chair is an absolute pleasure, the credenza was more problematic, I love the aesthetic, but it's probably impossible to get a perfectly delivered piece, I had two different credenza's delivered and they both had scratches and ill fitting doors. It's still very pretty, I'm just not happy with the imperfections. read more

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ANDY! Andy is a sweet caring helpful professional and luckily for CB2 he is one of their managers. After much searching for a coffee table, Andy helped me find my perfect dream coffee table at first I was reluctant because the coffee table is round, but after Andy's words of wisdom, I decided he was right and I bought the coffee table, thanks to him. I am so happy. I literally cried tears of joy after finally, finding my dream coffee table. read more

CB2 - The Santoro coffee table in black stone. Being packed to ship to me. - Furniture Stores Near Me - Los Angeles, California

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Easy pick up set up. Buy your stuff online. Enter the parking lot. Follow the signs for where to park for CB2 pickup. Text the number listed on the parking lot sign. Wait for them to come out with your purchase. Also, they validate your parking. read more

CB2 - Let's see which scent I like best.:. - Furniture Stores Near Me - Los Angeles, California

The sofas at CB2 are criminally uncomfortable. I have a few pieces from CB2 since they are stylish but by god they cannot make a comfy sofa to save their life. I don't trust anyone with a CB2 couch. read more

I've recently discovered this store probably about 18 months ago. I really wanted to upgrade my IKEA apartment to something nicer. CB2 offers A LOT of incredible items for a reasonable price. The store in Hollywood is a good show room for a lot of products, but they rarely have items in stock. Most items need to be ordered. I've never had any issues with ordering items. If items were back ordered, longest wait was around 3-4 weeks. Everything I've ordered has never come damaged and I've always received the right item. Any returns I've done were done without any problems. Seems that all items come from a location in Illinois, so shipping to LA can take up to a week which can be inconvenient at times, but doesn't keep me from being a future customer. read more

The store is very nicely decorated. I enjoyed walking around the showroom and seeing how they paired different items and it gave me some new ideas on how I can do something similar in my home. Most of the furniture is well designed but isn't that high quality. I was checking out a dining room table that visually looked chic but when I touched it, the material was light and cheap. If aesthetics are the goal, cb2 is a good store. read more

Wanted to give a big shout out to Janelle at the West Hollywood CB2! She is amazing and should be your go-to-gal for anything at CB2 in LA. Not only does she have exquisite taste herself, but she provides exceptional customer service and is a master multi-tasker. During our recent visit, we watched in amazement as she juggled at a minimum 5 clients at one time without making anyone feel abandoned or forgotten. Many of those visiting were struggling with the emotional and financial trauma of having to replace cherished possessions destroyed during the recent LA Wildfires. Janelle was patient, compassionate and kind while everyone worked through these complicated purchases. In addition, CB2 kindly offered a 20% discount to all wildfire victims which helps take some of the sting out of having to replace all of your possessions. Thank you Janelle & CB2, you've got a fan and customers for life in us! read more

Awful awful awful company. I bought an outdoor table that did not hold up to the elements. Customer service claimed it was because I didn't buy the cover. I bought a cover and a new table and the same thing happened. Now they have the nerve to tell me it's because I didn't use a wax sealer. Seriously?!?!? The table fell apart!!! Two times. I spent more than a thousand dollars on this product and they are giving me the blow off. Despicable. Update: CB2 immediately comments on my post to show they care, but there's no contact info, no one to call except the general customer service line, which gets me nowhere. Also ironic that she wrote "This is definitely what we want for you." CLASSIC read more

CB2 - Table falling apart - Furniture Stores Near Me - Los Angeles, California

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I ordered 6 boxes of glasses for pick up from these locations. I drove about 3 hours total. Once I got home, I realized that I was missing a box. Accidents happen, but I was worried about having to do another drive. When I called, they were super sympathetic and accountable. They offered to ship the box to save me the trip. I am super grateful for the customer service and also my new amazing glasses! read more

CB2 - Furniture Stores Near Me - Los Angeles, California

Beautiful store with friendly staff. They don't have that many furnitures in the store for display so I would call ahead of time to make sure the piece you are interested is there. I recently ordered a bookcase online for in store pickup. Lots of furnitures are back ordered but it did become available for pickup sooner than estimated (like 3 weeks earlier) and the pickup experience is a breeze. Parked my car at P1 pickup location (kinda in the other corner of the parking lot but follow the sign and you will see it). It did have a table and a sign with a number to text to let them know you are there but since I already talked to the store employee earlier the order was ready when I got there. They even placed in my car for me which I didn't expect that. Overall super happy with my purchase and pickup experience, oh and do not forget to validate your parking ticket (right next to the entrance). read more

Great store When we first walked in to the store there were no customers besides us and the 3 sales associates were litterly just staring at us, which was fine. Zero greetings. Never show excitement when looking at an item at this store because you will be told everything that you want to hear. The sales associated Kenadall, i believe, was his name, saw that excitement in my wifes face,finally he greeted and helped her purchase a couple of sofas .He vaginally told her everything she wanted to hear The sofa that was displayed at the store was a white color but she was looking for a darker beige color and Kendall told her that it comes in the darker color but it's out of stock BUT can be ordered and delivered in 4 weeks.So she said where do I sign.EXCITEMENT RIGHT! After 4 weeks was up we called to see that no one called us for delivery than we were informed that this is a Customized color order and it takes 6 to 8 weeks to makei.We can not wait that long.So we found another couple of sofas ,ON THE WEBSITE That was in stock similar color they said in order to cancel the orginal order we would be charged 50% of the orginal price as a cancelation fee BECAUSE THIS WAS CUSTOME ORDER WTF Kendall did not tell us this was customized and if it gets cancelled we would loose 50% of our money.Now I see why these stores have low ratings reviews We called Customer service that's another chapter.Long story short what ever difference wqs on our original price they refunded back to us the difference as a gift card so your obligated to buy from them someway or the other weather you like.it or not. Would I recommend this place Absolutely NOT There is plenty of nicer modern contemporary furniture stores off of Western Ave in Los Angeles that people can go and purchase. Hope this helps for folks before purcgasing furniture.If you go there make sure to ask as many questions as possible and please take notes and have them sign it because your world really don't mean anything to them. read more

My husband and I love shopping here. This CB2 is very well-organized and spotless. The customer service is excellent- a perfect blend of being available and helpful without being pushy or on top of you. We have had nothing but great experiences, especially with Zachary, who went out of his way to compliment our service dog (we often get dirty looks at other stores). 5 stars. read more

Lies, lies, lies... I placed an order of 6000 USD on the CB2 website, makings sure that everything I selected was in stock. I have been planning this purchase for several days. All the products I had in my cart where in stock and are showing as "In stock and ready to ship" at this very moment on the public product page. During checkout, I checked multiple times for the delivery dates, and everything said it would be delivered in April. I complete the order, and then get an email suddenly listing all my items as "Out of stock" expected in 6 months... I first thought this was a mistake, as even right now it says that all those items are in stock on the website. So I log into my account and check the order, and the majority of the items all say they would be delivered in 6 months. I am currently talking to support, they already referred me to 5 different agents, all saying "We are sorry that the information shown is not correct, the system doesn't seem to be up to date". Let me clarify this for you: The system is showing "Incorrect information" on the public product page. The one that customers see before they place an order. Yet, on the "Order page" on the exact same website, the information is "Up to date" and it shows that none of the products that you just orders are in stock! I made a collage showing screenshots of the product pages and the order pages of all these items to show what I mean. This isn't a mistake, this is a complete scam! read more

How is it possible that the item I got sent was a damaged item that a previous guest had already returned? Also the product was half assembled, parts and pieces were just laying around in the box, AND I got the other customers return receipt with all their person info on it. When I called the customer service, she said they didn't have any more in stock so it'd be months before I got the item. Now I know why they sent me the damaged one in hopes that would suffice. Now I'm inconvenienced with no usable furniture, having to lug this damn box back to have it shipped back, and I won't get a refund for weeks. All of this, with no offered compensation or alternate solution. The lady at customer support just didn't care. Talk about unprofessional. I was very very disappointed. read more

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This review is based on my impression of their inventory, pricing and customer service. My wife and I have a modern contemporary style so their merchandise was a fairly good fit. We saw dining room tables, chair and couches we like. For some products we felt they had limited color and fabric options. Their inventory is not expansive as say Scandinavian Designs in Culver City but they did have some very nice pieces. Price wise we felt some items were at market while some we thought were on the high side. The salesperson we dealt with was very polite and insightful. He wasn't pushy but did let us know about any sale or discount opportunities. Since we are still researching products and comparing prices we did not make a purchase on this visit. But we were left with a positive impression and may come back to buy something. read more

They're the worst company I've ever dealt with in my life, worst customer service I've ever dealt with in my life, they'll treat you like you're nothing, not like a customer, I've been waiting for my table for 13-14 months by now, they delivered it 9 times and always had an issue, it got here 5 times broken. This is my first bad review ever but they've earned it. Never order anything from that company if you want your mental health to stay the same, if you like something they have in store go get it, but NEVER order anything! read more

This is one of my favorite home stores for accessories and small pieces. Ordering on-line and on location pick-up is easy and safe. I highly recommend them for a constantly evolving selection of well curated, well priced home accessories! this location, in particular offers a great Selection and consistently great customer service. read more

CB2 - Great, unexpected items like these top of the line pencils and sharpener! - Furniture Stores Near Me - Los Angeles, California

Love this store and am so grateful it is close to where I reside. Every time I visit the store I find an interesting accessory for myself or one of my clients. The staff is always more than accommodating! They also have a design program for interior design professionals! read more

CB2 - Sofa & pillows from CB2 - Furniture Stores Near Me - Los Angeles, California

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They have beautiful designs, I've purchased a few items and pieces of furniture from them. My experience has been beautiful designs and low quality. The carpet I purchased is just dissipating, the light fixture is okay, but it's not worth the price. I wonder how long will this business last, and how long it thinks it can fool us with beautiful looks and low substance! read more

*** "Ikea on steroids" ... I love CB2. *** a worthwhile value proposition: centrally urban retail location superior customer service contemporary designs low-moderate prices easy assembly guide tasteful color schemes inexpensive accessories i bought a simple computer desk today: charcoal, powdered metal, rollers ~ $150. *** i may never shop Crate&Barrel again. *** read more

CB2 - Furniture Stores Near Me - Los Angeles, California

they charge you then a month later you get email that sorry this product is unavailable will let you know when it's in stuck Actually not only that but also other times , line I ordered 2 sets of curtain rods revived one only , took hours to get in touch with them , text email no response for days , fiat I was able to speak to a rep to see what happened to my second one she said oh it's back order fir line 3 months , so I changed order guess what hey charge me delivery again Waite another month . Terrible customer service ! read more

I am incredibly disappointed in my recent experiences with CB2/Crate and Barrel. While their furniture is beautiful, I cannot recommend that anyone purchase anything from this company. Here is why: I ordered a marble table from CB2 back in April of 2020. I ordered it knowing it was back ordered until May/June. No problem, I can wait for this awesome table. After 2 months of waiting, I was able to successfully schedule a delivery for the item. As a side note, they claim you can schedule a delivery time online, that is a lie. Something is wrong with their e-scheduler on their site, thus forcing you to call them in order to schedule a simple delivery. This normally wouldn't be a big deal, but for the fact that it takes at least an hour to get someone on the phone to do something that should take 2 minutes online. Fast forward to mid-June, my table is delivered on the date we set. As the delivery men are assembling the tabletop to its base, they unfortunately end up cracking the marble from edge to edge. Not a big deal, things happen. While the delivery guys are there, someone from CB2 calls me and assures me someone will be in contact with me shortly to set a delivery time to get me a replacement part. That phone call never came. I waited 2 weeks to hear from them. Nothing. So I called them, waited for another hour to speak to someone, and was surprised to find that the replacement tabletop was never ordered. NEVER ORDERED. To add insult to injury, the replacement part was back ordered and wouldn't be in stock until AUGUST. I was told that it was impossible for me to get the replacement part sooner than that. Now I'm waiting until August for a table that I ordered in April. Mind you, I was charged for the full purchase price of the table and had already purchased 8 chairs to match the table. CB2 had no problem taking my money and making me wait to get the order fulfilled. Nonetheless, I decided to wait it out. Fast forward to today. The earliest CB2 can schedule the delivery for the replacement tabletop (for an item that was in stock in August) is 9/4. I clear my work schedule and delay my vacation to be at home for this delivery between 10:30-12:30. The delivery never shows up. Once again, I have to pick up the phone and contact CB2. Apparently the replacement table top was cracked/broken and that's why it was not delivered. I did not receive a single notification from CB2 informing me of this. No call, no text, no email. NOTHING. Needless to say, I am not a happy camper. I've spent the better part of my Friday being passed around to different levels of customer service dealing with this fiasco. No one has been helpful and I've been met with continued, utter incompetence. My experience has been unacceptable on so many levels. I will be taking my business elsewhere in the future. read more

Rude, indifferent, service in the store. Waited weeks & weeks for an online shipment I doubt I'll ever purchase here again, just such a bad experience overall. read more

Tricia thanks for your reply, as of today I haven't gotten my refund. You got the return item June 25th, I am attaching the tracking info. Today is July 20th, I have called ant texted you and I am at the end of my patience, it is not fair that I haven't received my refund. I don't know what else to do since customer service is not responding, either to my calls or text. read more

CB2 - Return info. - Furniture Stores Near Me - Los Angeles, California

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Given COVID had to go online. My CB2 experience has been pretty much as awful as it gets. 1) I put in an order and I never ever received a confirmation email. I called (waited for 2 hours) and they said it got put on hold, but I was never notified. Once I confirmed my credit card they said it would be processed. I bought 3 items, one was a console table, one was a night stand, and one was a bottle opener. Spent thousands of dollars here AND paid for $149 shipping with no email response, no call response, nothing. 2 months later: it took over a month to send a bottle opener (I got one item!). The nightstand which is and has been "in stock and ready for delivery" has not sent. The console table that was available in early May, has not sent. I've spent more than 6 hours on hold with customer service and have no answers. I can't get a response on anything. I've bought at restoration hardware, pottery barn, Scandinavian design, Ikea, and none have even been close to as bad. I don't know why anyone would even consider this terrible awful experience read more

CB2 contacted me and made it right. I love Crate and Barrel and CB2 products. Thanks!

Had a design consult with Julius and was planning on spending between $15k and $20k to furnish my new apartment. CB2 has great promos and easy financing which was attractive and would have allowed me to potentially spend more and spread the cost out over 2yrs which meant more money in my pocket with high interest savings and 0% interest financing! A real no brainer. But Julius has been unreachable and does not respond to emails so I've taken my business elsewhere which is unfortunate. Two stars for solid options and good prices but the service provided was truly unfortunate. read more

Would give 0 if I could. I've always had issues with their customer service and I understand it's Covid but for such a big company they need to get it together especially if they're so fast to accept payment. I've been trying to reach their customer service for 2 weeks now but I don't think there is one bc you're on hold for over 2 hours. I tried texting their customer service "text" line and it's been 7 days of no response. Never shopping them again. read more

CB2 - Furniture Stores Near Me - Los Angeles, California