The upstairs was nice, clean. The beach was - THE BEACH, yay!! That's the good stuff there.
Besides being nearly inaccessible, the downstairs smelled like urine and cigarettes. Upon arrival, the outdoor furniture was turned upside down and scattered around. There was an enormous amount of junk piled around the property. I booked the reservation for 3 adults & 2 small dogs. My guests couldn't make it, so I arrived with just the doggies.
Right away, I called to tell the property manager that the downstairs door wouldn't open. She said they knew it didn't work and there was nothing they could do about it; they needed to order a new door. No apology. I used WD40 to get the lock open, but couldn't stay in that part of the house due to the horrible smell.
Then, when the keypad for entry upstairs stopped working, I called the office again and asked them to reset the code. That's when the staff told me THEY DON'T KNOW HOW BECAUSE THEY NEVER RESET THE CODES - NOT EVEN IN-BETWEEN GUESTS. Right after saying that - she said "I don't think I'm supposed to talk about that." What. So anyone that's ever stayed there can return at anytime and enter using the same code that was given during the stay. Obviously a very unsafe practice.
On the last day, the water stopped working. I called the office - who were very annoyed with me by now - and they said that there was nothing they could do, again, but they'd send over the manager. I asked that they please not send her, as our conversations hadn't gone well. I was pretty upset about things so far. I had used some expletives...couldn't believe I'd landed in the Twilight Zone... I was so in shock at her attitude about the door lock, the smell, the keypad, etc., I figured I'd rather deal with 'no water' than be face-to-face with whatever human matched the voice on the end of the line. Within minutes she was /banging/ on the front door. I didn't answer. My dogs barked while she was knocking. About 5 minutes later, I got a text from her saying that I hadn't disclosed I had dogs - which I ABSOLUTELY did. (With cameras everywhere, do people actually try to hide dogs?) She texted that she called the owner, Robbie and he had instructed her to charge my card for an additional fee, which she did within a few minutes. This alerted me to the fact that THEIR SECURITY CAMERAS DON'T WORK. If they had, they'd have seen me and my dogs running around outside for the last two days.
I called the office one other time to ask if I could use the hot tub that was on the deck of the big house since the house was vacant. "Absolutely not." That was the reply. I mean, if I were the owner and all those things had gone wrong for one of my guests and they're still willing to call and ask - of course they could use it.
I paid for late check out - 1:00 rather than 11:00. Due to the water not working, it looked like I wasn't going to be able to do the few dishes left in the sink. Then, just as I was packing up the last things, the water started to work. I took a few minutes to do the dishes. Check out was at 1:00. At 1:09 the property manager arrived. She said she was CALLING THE POLICE because I wasn't out on time. Nine minutes. NINE. She stood outside, leaning on her car, glaring at me, smoking a cigarette. She said she showed up so the cleaning lady wouldn't have to deal with me (!) I have a fairly grotesque photo that I've decided not to post...
At one point during all of the above, I asked to speak to the actual owner. Their response was, "And bother him on HIS VACATION...?" Unreal!! Is this a joke?
These people don't care about your safety or your experience. The photos show a nice, clean property - which is not true.
I've traveled a lot. I'm a considerate, clean guest. I cleaned up the outside, leaving it better than when I arrived. The inside was spotless.
One nice interaction though, was with the two maintenance guys that came out to help me with the door. They were friendly, polite and funny and seemed sympathetic to my frustrations with all the issues. That's really all I wanted from the office. A simple acknowledgement that I wasn't getting what I'd paid for. Although they didn't say anything, they didn't seem surprised when I shared my experience with them about calling the office for help. The guests checking out of the big house on the property mentioned on their way out, that their keypad didn't work and they'd had a tough time with the manager, too.
When I was leaving the property, I stopped at the garage at the edge of the driveway and tucked a thank you note under a ladder hoping the guys would find it. The property manager came running at me yelling, "What did you just dooooooo?" I told her I left a note for the guys. It most likely didn't get delivered...
I paid them over $1500, left the place cleaner than when I arrived and the property manager literally chased me down the driveway. Nice.
Never been treated worse.... :(( read more