When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Sorry to write this.. I wanted to like this spa since it's the only spot that took me at such short…read morenotice and they even gratefully provided a bathing suit. I just wanted a nice soak and a cooling shower and when I was floating in the saltwater pool I got a huge clump of hair stuck in my fingers. And when I was looking down into the pool light there was little white specs floating around. I'm lightweight disgusted honestly please do better and cleaning your facilities.

Horrible! If you're a female, do NOT go for a massage with a male. I would never and have never…read morewritten a review like this other than for Euforia. After my experience at Euforia the One horrible time I went, my girl friends will never go back. Horrifying! Don't Go, Ladies.

We booked a same day massage here because we had to change flights to make our cruise on time…read more(JetBlue delays). Turned out to be an amazing error in our favor - we did an 80 minute couples massage and it was phenomenal. Michael and Jarina took incredible care of us and set us up for a week of relaxation and much needed rest. Place was super clean - check in was in the nail salon, but massages are on the second floor next door. Uber/Lyft from the airport and to the cruise terminal was painless. Will do again if we're back in San Juan.

A marvelous spa. The facility is clean and tranquil. Courteous and helpful staff. Check-in was…read moresmooth and well-organized. My pedicure was excellent. I will certainly go again the next time I'm in San Juan.

The Spa at Condado Vanderbilt is easily one of my favorite spas. It was easy to book my treatment…read morevia email. The front desk staff was so friendly and welcoming, even joking with my partner when he dropped me off. The reception area is lovely, with seating and a small boutique. The assistant led me through the changing area, restrooms, sauna, steam room, and relaxation room. The lockers were easy to use. I enjoyed my time using the sauna and steam room. The relaxation suite was lovely, with delicious juices and snacks. I just wish there was hydrotherapy available before the spa service (there is not a whirlpool or cold plunge). I opted for the hammam, which is an elite treatment. I'd been wanting to do this treatment, at this spa, for a few years and it was fantastic. My therapist was absolutely amazing and I felt so comfortable with her. The hammam treatment happens in a stunningly tiled room. The history of hammam is explained, which I loved. My therapist explained the treatment protocol and that put me at ease. Once the treatment started, I never wanted it to end. It was so interesting and very relaxing. I left with softest skin imaginable. The Spa at Condado Vanderbilt is wonderful. This was an early anniversary trip and they gave us a lovely surprise, even though my partner opted not to partake in a spa service (now a regret of his). The spa was so calm and relaxing and they have the best staff. I loved every second of my experience here, and not only am I planning to go return, we are planning to stay at the Vanderbilt (which we should have done this trip).

This place is nice and the service is desirable; however, once I paid for a package deal, I haven't…read morebeen able to book an appointment without going through a waitlist. When I call, the employee doesn't even know what I am calling for and immediately tells me "there is a waitlist".... How does the employee know there is a waitlist if I haven't told them any other information but my name... It is frustrating because after I paid thousands for these packages, LAST YEAR, I haven't been able to come to the spa...I had to go to Dorado... another city, to at least get one of the services I paid for. I am not satisfied, I am disappointed... and I am not planning to pay for any package deal after this experience. This is a complete shame because the professionals here are amazing... the organization? Careless.

Not great. Had booked massage, manicure and pedicure. They told me it was back to back. Instead,…read morethey forgot me in the wait room after the massage and made me wait an hour between services. They also forgot to take me to the steam shower so by the time they remembered, it was time for the pedicure I had waited an hour for. I had to cancel the manicure because I didn't have time given the 1 hour extra wait. For the price, just go to a hotel spa. Not worth it.

I have come here several times through a Gustazo's coupon and took advantage of a laser discount…read more The staff is very friendly and the interior space is always kept clean. I very much enjoy this place and theyll have more repeat business from me for sure.

Overall a relaxing experience but very VERY lackluster…read more The spa itself was very basic. Locker rooms were small, one bathroom and two showers. Not a lot of space and basically zero privacy. The bathroom was not maintained - there was no toilet paper and the trash can was full with paper towels overflowing spilling onto the floor. This was a turn off from the beginning. The "relaxation lounge" was also extremely basic. Not a lot of seating, lukewarm water and minimal snacks. The temperature of the room itself was also a bit humid. The amenities were just okay - a sauna and steam room. It would have been nice to have a private jacuzzi/hot tub separate from the rest of the hotel considering what you are paying for a service. The hotel gym is upstairs and so you could hear the treadmill from above which took away from the relaxing vibe. My shower (one of two) did not have any body wash left so I had to use shampoo. Not what you expect....we were also not offered spa sandals and I didn't want to get mine wet since they are a bit nicer, so basically went in barefoot....also not cool. Robes also very thin and not high quality. The massage itself was relaxing, but also very okay. I was hoping the epicness of my massage would make up for all the other stuff but alas....I've had better massages. My masseause was very nice (I had a male). He asked me what areas to focus on, and then barely focused on those areas so I was disappointed. I wasn't taken back for my 4:00 pm appointment until 4:05 pm and they still finished my 50 minute treatment at 4:50 pm, so I feel I got jipped on my last 5 minutes. On the plus side - the treatment room was very comfortable, relaxing music, and just going to a spa is a treat in and of itself so I enjoyed it but it was very disappointing. I really only go to spas when I'm on vacation and expected a lot more. I wish I had read reviews prior to booking. The Royal Senesta is a great hotel so I assumed the spa would be equally as luxurious and pampering but -- definitely not. I would not recommend going here.

Worst massage I've ever had. Super lazy masseuse. It was an 80 minute massage - she easily robbed…read moreme of 15 minutes. She often used one hand and just wasn't really massaging me. She was so awful that I walked out midway through the service. I've never done that before. But I was so annoyed that I had to leave. Would never recommend this place. But want to add the manager was very gracious in handling this.

Oh my gosh, what can I say I was in Puerto Rico and I met the best girls. They did my eyelashes…read more They did my hair and they put the oh man I forgot what they call it but they put it in my hair and it made my hair straight, shiny and gorgeous for days, even though I was in the curly hair capital with all that Humidity I worked with three or four different girls and they were so wonderful. They cut my hair they styled my hair. They did my face my eyes. They made me feel wonderful and beautiful. I spent probably six or seven hours there. I had a whole day of just getting glam up Getting ready for a big huge family party in Ponce the city we were in in Puerto Rico and I looked fabulous. I had a great time and I felt so good about myself when I move to Puerto Rico. These are my girls for sure! I speak a little tiny bit of Spanish and they speak full Spanish. There was a language barrier if you will, but my eyebrow or my eyelash girl spoke English, and there were girls that spoke English, but it didn't matter when you wanna look good women take care of women and that's what they do there in Puerto Rico. They take care of their own women and they make you feel fabulous and beautiful And that's what they did for me and I can't say enough. I thank them immensely and I can't wait to see them again in the new year.! Thanks, girls Kindest Regards Rosy Slater

Servicio pesimo se solicito lavado y planchado y fue lavado y blower. La chica no sabe hacer un…read morebuen trajo. Queria unas curva y me dijo que no las sabe hacer. Ella solo sabe lavar y pasar blower. Me dijeron un precio cuando saque la cita y me cobraron otro mas caro. No se lo recomiendo a nadie no puerdan su tiempo

This is one of the best spas I have visited. Beautiful grounds, lots of different areas to relax…read more Men and women have separate areas and no co-ed. Both have great lockers with all the extras, relaxation room with tea and snacks, warm pool, steam room, and cold plunge. Well worth coming at least an hour or more before your treatments to chill and enjoy the spaces. Great menu of options for treatments. For massage, I did a 90 min "attunement" that combines deep tissue, Swedish, and heat/hot stone. Great way to try everything. Treatment rooms are indoor/outdoor and very comfortable. There is a 20% service changer added, most of which goes to the provide and a small part to the other staff. Not a budget spa menu, but if you're staying here you probably don't expect that and it's worth the experience. Highly recommend!

An unforgettable whimsical experience... From Mara who…read moregreeted me with a warm smile at the reception desk to the incredibly talented masseuse Gwendolyn and even the most courteous spa director Arkadius all of them making sure I felt right at home they truly made my birthday spa experience one to always cherish and remember. I am over the moon and highly highly recommend the botanico spa. The amenities are straight magical! The steam cabin, cold plunge, heated pool, to the outdoor showers are incredible and a must! Thank you so much for your hospitality I will be visiting again!

Needed some TLC and treated myself to a massage. The atmosphere was really calm and great. Nice…read morechanging area and waiting area with tea, water and snacks. The massage was great. I had a very stiff shoulder and it was worked out. I was a bit sore the next day but I really needed the massage. If you are looking to really treat yourself, this place is great.

I booked a couples massage on January 1st and received a message that the booking was not confirmed…read moreuntil someone from the spa contacts me. It's been 17 days and I have attempted to contact the spa repeatedly by phone, email, and WhatsApp but have been fully ignored. Really disappointing to get to Puerto Rico and be failed by a salon catering to tourists. Maybe I dodged a bullet judging from the other reviews. Edited to add: I was finally able to get a person on the phone on the morning of the massage. She stated that they had never received my reservation request, my email, my voicemail, or my WhatsApp messages. Highly recommend against making an appointment here unless you can physically go into the salon and book something.

El Spa es muy bonito y limpio. Todo se ve nuevo. Te ofrecen champán y mimosas antes y después del…read moretratamiento. Los empleados son muy amables. El único problema es la calidad de los masajes. Mi masaje fue solamente acostada boca abajo; la parte de al frente del cuerpo no recebió masaje. La muchacha (Lian?) pasó mucho tiempo en los pies y casi no en la espalda o brazos. No me preguntó si quería que se enfocara en una area, si tenía preferencia en la presión del masaje. Bueno, el masaje no me gustó. Es una lástima porque me hubiera gustado regresar.