I'm sad to say that I really enjoyed this salon before my most recent experience. The staff is nice and the salon is beautiful. That being said, I wanted to continue to give them my business until my last visit.
My first visit at BloNGo I had just moved to Tampa so I wanted to find a reliable salon. I gave them a shot by just coming in for a trim to test it out and liked it. I decided to return for a full highlight service and paid full price. I was pleased but not ecstatic - the highlights didn't go to the root and the hairdresser convinced me out of the cut I wanted. After a few months I needed a touch- up so I returned to get highlights and still get that cut that I wanted and I was recommended by the girl ringing me out to get the groupon, so I did. I was still only half pleased with the highlight job since the whole reason is to get of my roots, I don't like leaving the salons with roots still showing after I paid money. But whatever, I decided once again to ride it out. My sister found out I was going to this salon so she bought me a groupon for my birthday as a gift.
A few months later (this visit), I went back in order to use it. I was going to ask for a more natural look since we're moving into the fall season, however upon arrival (after my usual 30 min wait with an appointment), my hairdresser had already brought out a color to do my hair with. Again, to be flexible I decided it was no big deal and I'd just go with it. We get done with the color and she hands me off to another hairdresser and presumably leaves. The other girl takes care of my blowdry and cut, which I just got a trim instead of a full cut and blowout like the Groupon states. So, she finishes and I go up to the front to pay.
There's a man there that I've never seen before in my prior visits, who waits a good 10 mins before acknowledging me. He then proceeds to start ringing me up and I show him the groupon and he redeems. He then tells me a total of $120 something, and I'm like ? I showed him the groupon for color, cut, and blowdry which would just leave the toner which is like $10-20. He then proceeds to tell me "well this is your 3rd time using Groupon so we're only deducting what you paid for it." 1) No. I have only used ONE groupon and this one was a gift. I did not purchase two, this was given to me, which no where does it say is a problem. He then says well we have it listed on here that you used a Groupon on your first visit. So this man accuses me of using a Groupon that I have never used and then is denying my current groupon for the value that was paid for it. I was furious. I told him I'd be happy to bring up my Groupon page and my bank account to show that I had never used one on that visit. He continued to be rude and state that it was the 3rd Groupon on my account. At this point I was so furious I told him to just give me a total and I would pay but I will never be returning there. It's pretty sad that this man is representing the salon where I've only had good customer experiences with hairdressers I've had yet he ruined their whole continued business with me over an issue that he is wrong about. I still left a full tip for the ladies because it wasn't their fault but I was absolutely shocked and disgusted with the way this man treated me. I would advise not to let him man the front again or he may to make radical assumptions and accuse your clients of things that are actually very much false.
So, of the many things I was willing to overlook because I enjoyed the salon,
The wait even with appointments
The hairdressers not listening to what you want for your hair and going off their own recommendations
The lack of stated policies
The root color lines even with a full highlight
The rescheduling of appts
I will now be never returning and advising others not to go because of the absolute crap this man gave me and for being denied the use of a Groupon's payment because of something that is completely false. Incredible. Try some customer service next time. read more