First project- bad communication from salesperson who was fired or quit. Work quality was decent…read morebut details like caulking gaps made me worried, but they said they would come back to fix and they did. Second project- Bay window ordered, said it would arrive on October 2nd to their warehouse. I had to call the day before install (October 13th) to find out what time they would arrive, and they didn't even receive the bay window yet and need to push the install. No call to tell me it was delayed! Install went well until I noticed the poor quality wood they used for the bay window frame (huge gouges in the wood) and crack in corner of the bay window. Salesperson was totally disengaged and did not follow up as I would expect. Absolutely horrible customer severs, only one person has the answers and they are not easy to get a hold of. Attempted to take the window screen off the garage window for winter I then noticed that the installer had caulked my window screen to the window frame. This was extremely alarming as this is very basic to do and to understand that caulk doesn't belong there. I asked to speak with the owners multiple times and finally called me in December and I had to explain everything to him and he didn't even have my file in front of him. I negotiated and they only would offer a discount if I signed an Non-disclosure agreement, very sketchy practice. This is how they maintain a good review/rating! This has been a extremely disappointing experience, especially as a returning customer who didn't' have best experience the first time. Lesson learned! I will not be reaching out to them for my future big money projects like the siding and roofing of my home and neither should you! They should hire more customer service people and skilled installers and stop spending their company money on the annoying TV adds. They do not care about you as the customer and this experience has proved it to me! Stay away from this horrible business! I wish I had!

We had our roof replaced yesterday by siding unlimited and we could not be happier. The entire…read moreexperience from quote with Dayton, Sales Rep, to the crew that installed the roof and cleaned up our yard, and I mean they clean up. I got 4 quotes from different companies and Siding Unlimited won our business and I highly recommend them.

Infinity Roofing. Recommended to us by a friend, Infinity has become our go to for those projects…read morethat I just won't be doing myself. I'm an electrician by trade, there are many things I will do, roofs and doors aren't on that list. Our first project was quoted by a salesperson named Aaron and it was a rip and replace of our roof. He was a good guy and came in and gave us a solid deal with all the service and upgrades I was looking for. Financed this venture through Enerbank USA and paid it off interest free in the years' time allotted. Our latest venture happened through a simple phone call. We had just dealt with the seriously cold Polar Vortex and noticed some issues with our doors. Infinity happened to call us to check on our roof and during this conversation, I had requested anyone with experience with doors. Well guess what, they do doors! About a week later a salesperson named Mark came out and gave us, the Provia doors booklet and a bit of homework. He then came back and we proceeded to build some doors, three to be exact. Again, we will be going with the 12-month interest free financing. We are excited as can be to get these new doors installed and seal this house up. In the business of home remodeling, there are many fast wheelers and dealers out there. We personally have found Infinity to be more of a partner than just a contractor in our home ventures. You really get what you pay for these days and pay for what you get, so why not deal with a company that has your back? I'll throw some pics up once our doors are installed. It was a little pricier than we initially expected but I am expecting the quality of the goods to be second to none. Another plus is not only did we get a deal for the time of year we are purchasing but we also received a nice loyalty discount of an additional 5% since we are on our second project with Infinity. That's what's up as every penny counts!

AVOID INFINITY EXTERIORS AT ALL COSTS…read more They did not fulfill multiple aspects of the contract, our roof has been leaking all week just shortly after installation, and the company has failed to acknowledge or remedy this. They also chipped paint all over the exterior of the house and damaged our brand new windows. In addition, they reused extremely rusted materials despite the contract specifying they would be replaced. When told of these, the quality manager came out -- he papered over some issues, said he would get back to me on others (and didn't), and told me the area with ripped metal where water was getting in was "fine" (that night, we had even more water coming in). Our package also included a "50 point inspection" afterwards to ensure everything was installed properly. Not only did this not happen, but when the Quality Manager came out in response to my complaints he admitted multiple things were missed on initial installation. These were only caught by me having to go up on my roof and check, instead of the 50 point inspection. I am more than happy to update this review should the company decide to fulfill the contract and fix the failing roof. For now, I am forced to spend my time and energy calling, consulting lawyers, and contacting NARI.

I needed a very small siding repair. I was NOT interested in a two step process with an estimate…read morefrom a salseperson followed by a visit from the actual workers. I made that very clear to the scheduler. The scheduler confirmed that that could be done. I subsequently received an email confirming the appointment. I replied, repeating my insistence that I simply wanted the repair made in a single visit without a separate visit from an estimator. Sure enough, an estimator arrived 20 minutes late without any equipment. He was downright rude when I complained, saying "no one does business that way." I told him that Guardian was put on notice at least twice that I was not interested in a two step process. I would not have bothered taking time off from work had they simply told me they required a two step process. At my request, the manager called me, and I explained the situation. She was pleasant on the phone and said that she would she she could find someone in the organization to address the issue. I forwarded the earlier email for her records. She promptly acknowledged receipt. That was all two weeks ago. I never heard from her again. She did not respond to three follow-up emails of increasing urgency. The repair still have not been made, and I am back to square one. I DID receive a robotext asking me to rate my experience. (eyeroll). Stay away from these people. They are arrogant and beyond worthless unless you have a major project, and even then you have to worry about how they respond to a problem. Dear Guardian: am sorry I am not worth your precious time. It will not happen again.

Have had a LOT of communication with Guardian over the past few years. They did a sealant on our…read moreroof, but due to the age of the roof that plan did not hold up - they did explain to us that we really should have a new roof, which we agreed with and they subsequently gave us a credit off of the original quote. Workers were very diligent and hard-working. The project managers had to deal with extra problems that were uncovered when the old roof was taken off - many layers and uneven spots, for which we did pay extra. Our problem is with the follow up. While our manager/site boss - not exactly sure what his title is -was communicative during the process and did come back to follow up with some debris that was left in the gutter, etc. we told him that our large front bush got damaged. He assured us that they have a company that they work with, and that he would have them get in touch with us. That was three months ago, and I have sent him five texts, none of which were answered. While the roof itself seems fine, the lack of follow-up communication does not bode well for potential future problems.

Everything she's wonderful! Always on time. Quality work. I never had any issues. Never left a…read moremess.

Ortiz Family Roofing and Landscaping have replaced one of our 4 family condo roofs and are…read morecurrently our landscape contractor. They did a great job on the roof and we're very happy with the lawn service they provide - They're professional and the cost of their services is very reasonable.

We were purchasing a home with a 23 year old roof. We needed quick estimates so we would know…read moreexactly what we were getting into with this purchase. Elite Exteriors was able to get Zack out to check out this roof next day. The inspection and estimate of the roof on our pending home purchase performed by Zack and Elite Exteriors quickly became our #1 pick (we had 3). Zack was the only one who actually got up on the roof, took pictures and thoroughly explained how Elite Exteriors would tackle the job. The other 2 estimators didn't even get on the roof before they gave us a price. Zack presented us with... hands down..... THE BEST description of work to be performed, price and promise of exceptional service. He lived up to all of the above! We are so happy we chose Elite Exteriors and can't say enough good things about Zack.... he was a pleasure to work with!!! The roof was done in one day and the guys did an exceptional job of cleaning up before they left. The next day I looked out my window and saw Zack walking around my yard picking up smaller pieces of packaging/trash that had been missed. I would hire Zack and this company again in a heartbeat!!!

I can assure you that these photos were taken about 10 minutes before this review was written. No…read moreone ever refused to meet with you. That's probably your way of deflecting the fact that you know this is the condition of the deck as it sits here today. Not one of these photos was taken during construction or more than 48 hours ago.

Dale & Joey were able quickly to solve a small roof leak problem caused by a squirrel, and also…read moreaddressed a loose siding panel. Although, thank goodness, it was not a major roof repair, Dale was professional, expeditious, extremely cost efficient, & very friendly! Smart roofing is the BEST!

I just had Smart Roofing do my roof and chimney. 24 years ago Dale Senior did my roof and did such…read morea great job I had them do my roof again. This time his son Dale did our roof and chimney and once again did a great job. I recommend this company to anyone needing roof or chimney repair they are very honest and price equitable to other roofing companies. Al G. New Berlin wi.

Gavin was awesome! Gavin was very prompt at addressing our gutter problems and made sure all our…read moregutter guards and upper gutters were flowing freely! We will definitely use Rescue my Roof again in the future!!

Great Service! We contacted Rescue My Roof today with a true "Rescue" job. We noticed last night…read morethat the attic vent at the peak of my wife's elderly parents' house in Milwaukee had come loose and was hanging. It left things open to the attic and needed to be repaired ASAP before it would rain allowing water into the attic! Greg went to their house right away today and fixed the problem. We really appreciate how extremely kind he was to them. I dealt with Trinity at the office and she was extremely friendly and helpful as was Greg. I didn't think there were companies around any more offering this level of customer service. We would VERY HIGHLY recommend using Rescue My Roof. Dave and Karen E. Waterford, WI

After reading many reviews we decided to hire All Seasons. Martin, their salesperson came and…read moreexplained everything to us, he was great to work with. We had our new roof installed 3 days later. Everything went great. Crew of 6 worked tirelessly for 8 hrs with only a short lunch break. Everything cleaned up Not a nail left on the grass. They are through. Work done in one day. We had a question and owner and salesperson came to explain what we didn't understand. All good. I highly recommend them if you want a great, honest, dependable company that is willing to come back or call you if you have a question. 5 stars for them.

So Yelp is suppressing negative reviews for this company; there may be some payments, not sure…read more What was requested? Just a quote for roof repair work. Basic stuff. Quality? Can't answer that because they never responded. Value? Since they didn't respond, can't answer that either. It's not worth anything of value (because you can't pay anything) if you get no response to the quote request for service. The bottom line is two-part. 1: Yelp needs to stop suppressing valid reviews. Please make sure you open "not recommended" - chances are the majority are valid and the positive ones are paid or fake somehow. 2: If a quote request comes, be a decent business and respond, even if it's to respectfully decline to serve.

Honest. Great description of work that was needed. Met the lowest of two other estimates. Dan was…read moreexcellent to work with.

I absolutely recommend Dan! Every time it would rain the vent above my stove would leak water and…read moreone particularly heavy rain I just looked up reviews and saw that he had good ones. Gave him a call and he was VERY easy to talk to. He said he would come right when the rain let up and he actually ended up coming the next day cause it rained too much that day. He reached out to me the next day and came in a very timely manner. He was professional, kind, explained everything very well and I honestly have zero baseline knowledge of this stuff. He had very reasonable prices from what I could tell and even fixed the roof leak right away. If it didn't work he offered to come back and had another plan in place, but he was right the first time and fixed it perfectly! It's raining quite heavily now actually and we have zero leak from our roof. If I ever need anything done I'll definitely reach out and I highly recommend!

In October 2024 I contracted with 1st Choice Roofing to replaced the failing roof on a 2 story…read moreduplex I own in West Racine. While they were not the least expensive, I selected them after reviewing the job with Christo, the owner. He was very knowledgeable and was straight forward regarding the extent of possible issues that may be uncover when the shingles are removed from such an older building (1929). Christo has an extensive portfolio of quality materials to choose from and his suggestions really helped steer me towards the best possible outcome. The work began very shortly after the paperwork was completed and even after finding that the original roof had 3 layers of failed shingles in some areas, had extensive wood rot at the decking, fascia and soffit areas, needed replacement roof ventilation and also required additional work to remove an old school TV antenna... the roof was completed beautifully and ahead of schedule! Communication was on-going and professional throughout the entire job. The clean up was meticulous and complete. Gutters and downspouts were installed a few days later and the house really looks great! I can 100% recommend 1st Choice Roofing... and have already passed their contact information on to both family and friends.

Yelp says that their response time is "excellent" - but they never responded to a quote request…read more Might have been an old metric.