Blizzard Air came to my house on July 28 as the Contractor for American Home Shield (AHS). I was told that the compressor had burned out and one would need to be ordered. The technician told me that they would submit their findings to American Home Shield (AHS) and get the parts ordered. On July 31, I checked my American Home Shield (AHS) account and notice that the status of my surface request had not been updated. I was told that blizzard Air had not submitted their findings. I was told to contact blizzard directly. I tried several times throughout the day to contact them by phone, leaving messages each time. After spending an hour on the phone with AHS and finally speaking to a supervisor, they agreed to contact blizzard Air. I was told blizzard Air had until the end of that day to submit their paperwork. I left several messages with blizzard over the next few days with no return call. On August 3, I spent another hour on the phone with AHS. I was told that lizard Air still had not submitted their paperwork and that they were not answering calls from AHS. The status of my order finally changed to "parts ordered" on August 4th. AHS could not give me an ETA for the parts. I continued calling AHS and attempting to call blizzard air over the next several days with no luck. I finally gave up and had another company come and replace my air conditioner on August 14th. As of today (Aug. 20th) I still have not received a phone call or any type of contact from blizzard Air. This is no way for company to operate. Especially when the outside temperatures range from 95 to 103 during this time. If you read all the reviews, you can see a pattern of this going back at least six years with a blizzard and American Home Shield (AHS). This company is a scam. I would give them negative stars if possible. read more
