My mother lived here the last seven months of her life and it was truly a heavenly home for her to…read morebe in. Olivia, the owner and main caregiver, is such a wonderful person. She is truly caring and loving yet professional as well. She is a skilled nurse so our family felt very confident regarding the physical well being of our mother. We felt blessed to find 7th Heaven as it is a warm, caring, loving place and as close to being at one's home as we could find. Olivia made sure mom had healthy, tasty food that she liked to eat and kept her clean and comfortable. She also makes sure the residents don't just stay in their rooms or beds but has them in the living room which is open to the kitchen so it is a very inviting environment. As I mentioned, Olivia does all this with such care, love and grace. We are forever grateful for Olivia and such a wonderful place.

Funny I just read the review recently posted by another person who coincidentally has same name as…read moremy mother, who Olivia cared for during the last 6 or 7 months of her life as well. Well into her 90's, my mom was a bright, cheerful and intelligent woman. Her last couple years were characterized by the typical and in her case rapid diminishing of her ability to communicate and function as an adult. In spite of having no prior history with her, and my mom's increasing irrationality and at times downright stubbornness, Olivia cared for her like a loving daughter would her own mom, allowing us to see her progress to her recent departure with dignity and comfort. It gave us tremendous peace of mind to know that, unlike the facility we moved her out of to be at 7th Heaven, our mother got the best care anyone could hope for, both physically and emotionally. I and my siblings cannot recommend her highly enough, and thank God there are alternatives like 7th Heaven around (and they are not all alike!!)

Emerald Caregiving has been flexible and able to help us when we had unexpected care needs. My…read morehusband had a bad fall and I contacted Emerald to see if they could provide a caretaker for us immediately and they did. They are always polite, respectful and reassuring. We've had to change schedules a few times and were able to do it smoothly. Our caretaker has been with us for almost a year. She is a wonderful caretaker. She has treated my husband with patience, willing to help him in whatever way he needs. She is a reliable, hard working, honest and always pleasant person.

Emerald Caregiving is an amazingly professional and caring company. Every interaction has been…read morebetter than expected, with quality caregivers and on time service. They tailored their caregiving services to specifically meet my Mother's needs. Their billing has been timely and accurate. The owners have made it their business to be involved so that everyone is happy. Great job Emerald Caregiving! I would highly recommend Emerald Caregiving for your loved ones.

I had Avida Home care after a hospitalization. it was overall a nightmare Some caregivers were good…read morebut most were not. There was no continuity. The owners were focused on their profit. consequently many caregivers were barely English speaking. Most were not honest with their employer but the owners did not seem to care. Profit is their goal. Not great care. But they are smoth talkers. So watch out!!

We had a change of plans but we used their services for a short while,excellent,efficient and…read morecaring. Thank you Raul for superior service. Zenia Velasquez Lafayyete

My son really enjoys going to this program. The staff is kind and caring. It's very very clean…read more And I feel completely safe, sending him there.

Went to a job interview there, it was great and Juan the owner was a nice man! Wouldn't mind…read moreworking for him but I kinda got the feeling that I was not who he was looking for.

Chris Christel is a good-hearted man, who cares about the well-being of all. He is responsible,…read morethoughtful and dedicated. I know that anyone who uses his business for the care of their loved ones is in good hands.

From the owner: Our mission is to keep seniors and others with limitations in their homes and out of institutional…read moresettings. We provide a choice of caregivers in Alameda County, Contra Costa County and beyond. We also conduct a Needs Assessment interview at the home or in a hospital setting. We then do a Personalized Caregiver search and give our clients a choice of candidates. Our clients conduct their own interviews but we provide assistance throughout the interview and hiring process. We assist clients with relief attendants when needed. We also provide Individual case management. We commit to a 30 day trial period for your new caregiver - we want you to be satisfied! How are we different than a typical Home Care Health Agency? In MANY ways but one of them is that we provide case management as part of our service but they typically charge $100/hour on average for this service. Plus, a typical agency only sends one caregiver whereas we send you several to choose from!

This agency has been a lifesaver for our family. They are dependable, very skilled, compassionate…read moreand professional. The manager/coordinator, Meme is responsive and always willing to help schedule caregivers. Highly recommend this agency.

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

Every time Freedom Mobility, comes with great energy and they get the job done like they supposed…read moreto especially Zack

Zack was a very pleasant young man. He was very professional and was able to answer all of my…read morequestion. His customer service and overall personality just makes you feel safe and comfortable. I'm nervous about getting a new chair but I know Zack gots my back. thank you Zack and freedom mobility

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

I would score lower if I could. Unlike other local age ties, Senior Helpers does not even interview…read morethe workers they send to peoples homes. I had several bad people before I switcher to Premier in Alameda. The last person they sent did NONE of her assigned duties, changing my husbands diaper, getting him to bed at 10, dinner dishes. She cornered me on the couch and berated me for the bad job I am doing with my husband, She refused to put him to bed at 10, saYING THAT HE SHOULD be able to go to bed when he wants, When she left, she said she would "report me". The next night the police came to do a well ness check and the next night a social worker came. Do not use this agency

I like to compliment the home health nurse, Shiva Shadloo, RN who takes Excellent care of me after…read moredischarge from open heart surgery. I have never been a heart patient. I was diagnosed having a rare, quiet and non-genetically linked heart tissue disease. She guided me along and encouraged me to speak with my cardiologist as well as sending the attending cardiologist her questions; helping me to understand my concerns, side effects and benefits about heart medications. Her weekly visit helps me to stay positive and less depressed; feeling confident in self care. Just want others to know that home health visits are valuable, providing education and support for your self care at the comfort of your home; especially when one is not allowed to drive during healing period. Health Link is the place to look into when one needs support after being discharged home.

This agency had one of the highest ratings in the paperwork given to me at the hospital. We had a…read moremis-step on the intake but once Carrah was assigned my therapy went extremely well. My vitals were taken, I was shown the exercises, but what set her apart is that I was treated in such a compassionate way. I was not just a body healing from surgery. I was treated as an integrated person, recovering from surgery while all the daily stressors of life continued. My surgery was to relieve spinal compression, and it felt confusing to have some of the same symptoms as my nerves were waking up. I looked forward to Carrah showing up and reporting my concerns as well as my progress. The exercises helped to strengthen my body but I shared stressors that impacted my recovery and she patiently listened which made it possible to feel a sense of release. As I mentioned to Carrah, endoscopic surgery can be a bit misleading because you have less pain but your body has still been through surgery. I recommend Carrah highly. She is not only compassionate but skilled and experienced. I will think of her when I walk down to the far end of my street. I felt like I was walking with a friend and stopped to feel the wind on my cheeks and that I getting back to my life that I have missed. Kindly, Lauren

My Mom's evening caregiver was Kabria and she was wonderful taking take of her. She communicated…read moregreat, giving briefings every morning when I would meet with her allowing me to assure my Mom's facility staff was completing their requirements. If Kabria is assigned to you, you are in good hands.

Finding Hillendale was the best thing we have done for our family. Since my husbands illness life…read morejust hasn't been the same. Then David (at Hillendale) recommended Rizaldi to us. Rizaldi has put a new life in my husband and he shows that he really cares. Rizaldi is always recommending exercises and things that can help my husband feel better about himself. Thank you does not say enough. Rizaldi has given my husband a better quality of life