My mother lived here the last seven months of her life and it was truly a heavenly home for her to…read morebe in. Olivia, the owner and main caregiver, is such a wonderful person. She is truly caring and loving yet professional as well. She is a skilled nurse so our family felt very confident regarding the physical well being of our mother. We felt blessed to find 7th Heaven as it is a warm, caring, loving place and as close to being at one's home as we could find. Olivia made sure mom had healthy, tasty food that she liked to eat and kept her clean and comfortable. She also makes sure the residents don't just stay in their rooms or beds but has them in the living room which is open to the kitchen so it is a very inviting environment. As I mentioned, Olivia does all this with such care, love and grace. We are forever grateful for Olivia and such a wonderful place.

Funny I just read the review recently posted by another person who coincidentally has same name as…read moremy mother, who Olivia cared for during the last 6 or 7 months of her life as well. Well into her 90's, my mom was a bright, cheerful and intelligent woman. Her last couple years were characterized by the typical and in her case rapid diminishing of her ability to communicate and function as an adult. In spite of having no prior history with her, and my mom's increasing irrationality and at times downright stubbornness, Olivia cared for her like a loving daughter would her own mom, allowing us to see her progress to her recent departure with dignity and comfort. It gave us tremendous peace of mind to know that, unlike the facility we moved her out of to be at 7th Heaven, our mother got the best care anyone could hope for, both physically and emotionally. I and my siblings cannot recommend her highly enough, and thank God there are alternatives like 7th Heaven around (and they are not all alike!!)

Emerald Caregiving has been flexible and able to help us when we had unexpected care needs. My…read morehusband had a bad fall and I contacted Emerald to see if they could provide a caretaker for us immediately and they did. They are always polite, respectful and reassuring. We've had to change schedules a few times and were able to do it smoothly. Our caretaker has been with us for almost a year. She is a wonderful caretaker. She has treated my husband with patience, willing to help him in whatever way he needs. She is a reliable, hard working, honest and always pleasant person.

Emerald and her team took such good care of my father. They loved, watched over him as if he were…read moretheir own. Although we had to move him, he still talks about and remembers each and every one. I highly recommend!

Avida Home Care provided us with in-home care givers for my 86 year-old father-in-law. From the…read morefirst meeting in our home, Raul Mendez was very organized, professional and personable. Raul assessed our needs, met with our family and offered great flexibility to met our needs. Raul did a great job of communicating before, during and after care givers had been to our home. He was constantly evaluating their performance and ensuring we were happy with the service. The care givers were very kind and sweet to our family and treated my father-in-law with dignity. I would highly recommend Avida Home Care for anyone needing help to care for their loved ones.

We had a change of plans but we used their services for a short while,excellent,efficient and…read morecaring. Thank you Raul for superior service. Zenia Velasquez Lafayyete

My son really enjoys going to this program. The staff is kind and caring. It's very very clean…read more And I feel completely safe, sending him there.

Went to a job interview there, it was great and Juan the owner was a nice man! Wouldn't mind…read moreworking for him but I kinda got the feeling that I was not who he was looking for.

Chris Christel is a good-hearted man, who cares about the well-being of all. He is responsible,…read morethoughtful and dedicated. I know that anyone who uses his business for the care of their loved ones is in good hands.

From the owner: Our mission is to keep seniors and others with limitations in their homes and out of institutional…read moresettings. We provide a choice of caregivers in Alameda County, Contra Costa County and beyond. We also conduct a Needs Assessment interview at the home or in a hospital setting. We then do a Personalized Caregiver search and give our clients a choice of candidates. Our clients conduct their own interviews but we provide assistance throughout the interview and hiring process. We assist clients with relief attendants when needed. We also provide Individual case management. We commit to a 30 day trial period for your new caregiver - we want you to be satisfied! How are we different than a typical Home Care Health Agency? In MANY ways but one of them is that we provide case management as part of our service but they typically charge $100/hour on average for this service. Plus, a typical agency only sends one caregiver whereas we send you several to choose from!

Rude Pushy like used car salesman…read moreWon't assist unless you have check in hand and want to move in same day Tout employees don't get paid commission which is a cover up as their agency receives up to 40% of 1st month's rent. You've never heard of them for a reason Another predatory business harming vulnerable seniors and families Beware!!

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

Freedom Mobility Tech Rep Dennis Daniels, completely & articulately addressed ALL my concerns…read morecomprehensively. Additionally he was appropriately compassionate & personable. I was extremely pleased with all aspects of Dennis's instructions, which I video recorded due to my TBIm induced cognitive short term memory. He is a great representation of your firm, which my experience with Dennis & all others I talked to from Freedom Mobility, were best customer service practices in action on every call. Satisfied customer here & look forward to working with your firm in future. Overall a very pleasant experience, a rarity these days.

Zach Neckel was great he repaired my wheelchair for the holidays…read more No problems with him, he was extremely friendly and explained everything he was doing.

I am an independent professional caregiver with a lot of experience watching local agencies provide…read morepersonal care, and I have the utmost respect for Senior Helpers. They are a company with a sincere mission of providing skilled, dependable care. A well-run company with both brains and heart. Both my own experience with them, and the experiences others have reported to me, have been outstanding. I highly recommend talking to owner Susan Grant at the El Cerrito Senior Helpers' office about your caregiving needs for yourself or a loved one. I do not hesitate to refer potential clients to them when my work schedule is full, and I love visiting their office in El Cerrito Plaza, because it is an oasis of calm and peace... full of friendly people who really want to engage and help you. I would encourage anyone thinking about getting into this field as a professional caregiver to talk to Susan about a career with Senior Helpers. They are a fair and equitable employer, and care as deeply about their employees as about their clients. There is no other agency I know of that I would make any of these claims about. Nor is there any other agency I would recommend working for. In my observation and based on my research, most are exploitative and poorly run. Save yourself time and energy and start with the best when you are looking for a caregiver, or for work in the field...call Senior Helpers in El Cerrito.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

My In-Home Nurse, Yupa was excellent. She was very efficient, always on time, answered any…read morequestions I had and very pleasant. I was very pleased with my experience with Home Health. Thank you

The nurses who comes out, the aide, the wound nurse, the PT are great if you can get them…read moreout...they're so busy and take on so many clients that they can't provide you the service that you need. We will be switching providers. Great service if you can actually get it.

I needed a caregiver to help me for 3 weeks while I recovered from a medical procedure. With only a…read morefew days notice, Kim Scott found someone who could come in 3 times a day, feed me and my dog, walk & care for my dog, do light housekeeping & laundry, assist me with infusions I usually handle alone, help me remember the movement restrictions/do the proscribed movements, mail items and get my mail, organize items I needed to have ready access to AND she was delightful and brought sunshine with her.

Hey HHC Team, I just…read morewanted to thank uchenna for going above and beyond to assist with my wheelchair transfers couple of days this week. Her willingness shows that she is a proactive team player. Finally, I personally appreciate her magnanimity for taking the bull by the horns in helping out. I don't usually say things like these in my hay days but I have to say it this time around because it warrants it. Thanks Sly HHC client