Went thru this Vendor thru Costco. Ordered Plantation Shutters March 14, 2014 with a 6-8 week installation date. Consultation with S Rivers was very professional. Happy then.
Called to check end of April - after multiple calls, emails, S Rivers called and said shutters were damaged in shipping and needed to be redone. Offered a discount - didn't say how much.
I called, texted, emailed the week of June 16 - no reply to anything. Contacted Costco.
B Rivers emailed that my shutters were still in production and she would contact me that day or in the morning with an estimated date. No word all week. I emailed Friday - no response. Called Monday, June 23rd and got answering service. This person knew nothing and took a message that I wanted a return phone call. No response. Contacted Costco. B Rivers sent email saying all orders placed within the past 8 weeks were facing delays and the situation is out of their control. I ordered these 16 weeks ago.
Called Costco again - waiting for an answer.
I am thinking contacting the customer about an order is NOT out of their control - returning phone calls/emails/texts from customers is NOT out of their control.
Wish I had never ordered these from this company.
I would give zero stars if possible. read more