Well, I may be writing this to vent, because this location isn't claimed. I think great customer service is imperative in order to gain repeated business.
Firstly the sandwich shop is inside Cold Stone Creamery. When I mean inside, I don't mean it's a stand alone in the same space, such as a gas station may have McDonald's inside but has it's on area. NO! This sandwich shop is literally together. One side of the station ice cream then a few inches is Blimpie. It's looks weird but this isn't my real issue.
As I walked in I couldn't decide where the line is to form. There are registers on both ends of the counter , but there isn't any staff on the end where it appears to be where I'm supposed to order a sandwich. I stood there 10 minutes and the young lady ( employee) helping the customer chose ice cream never said one word to me. She never acknowledged the fact I was standing alone near the sandwich section to order. She appeared to be the only employee.
After standing there what seems like eternity, another customer walks in and stands behind the customer ordering ice cream. She looked at me and asked if she was in the right line for sandwich although I was in the sandwich area. As we carried on a conversation about where we should stand , the employee never said a word to us. I told the customer I didn't know what I should stand , but I informed her I was ordering a sandwich. I don't tolerate poor customer service , but my son wanted this dang sandwich . Therefore I stood in the invisible line longer. Once she completed the ice cream customer , I walked over in got in front of the lady they came in after me. I asked the employee about ordering a sandwich . Then she proceeded to walk to the opposite end of the country to make my sandwich. She was very callous and showed no personality .
As for the sandwich it was just ok. I ordered a turkey sandwich and bottled water. There wasn't anything that stood out special about the sandwich. it wasn't terrible. The veggies were fresh and the bed was ok too. This place needs sprucing up on the customer service side. read more