I have to say, that I really like Sonny's. The food is great! However, the employees you hire as…read morehosts needs a lot of improvement, mostly in their attitude and demeanor.
We came in for dinner and requested a table for 3. Since my mother has mobility issues, she can't do booths or tables with high top chairs. After being told we'd have to wait 15-20 minutes (which turned out to be less that 10 minutes), a woman was about to seat us and told us that they can't give us a table but could offer us a booth and put a chair in the middle of the aisle. No and that's not what we asked for. Your host staff need to learn the difference between a booth, a table, and a high top table. Also, sticking a chair in the walkway is really not an acceptable option.
We ended up being seated at a huge half booth/half table in the far back corner big enough for a family of 8-10. Another customer's power scooter was also crammed behind us and when they needed to access the scooter, it was quite an ordeal to work around us, even when we tried to move a bit.
Our server was a young man. Pleasant and professional. I had the cheese ravioli, my dad has the porcini rigatoni (I've had it before and it's very good!) and my mom had the mushroom ravioli. Her mushroom ravioli claimed to have a marscapone cream sauce. She ended up sending it back because it tasted like alfredo that had gone rancid. Our server was very nice about changing the dish out for the rigatoni and her replacement came out very quickly. We learned that they put brandy into all their pasta sauces and apparently the cook must have put too much in. Granted the alcohol burns off in the cooking process, but I think we'd have liked to know if liquor was being put into our food, especially when it's not mentioned on the menu. I hope they don't use the same practices on their kids entrees.
Overall, I've never really had much of an issue with the food here, but I feel like everytime we come to Sonny's, there's something that goes wrong. Oh well, at least I got 4 jars of marinara sauce for $10 due to their surplus sale by the host station! ;)