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    Bleu Bear Bakery

    4.7 (3 reviews)
    Open 9:00 am - 4:00 pm
    Updated 3 months ago

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    6 days ago

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    10 months ago

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    Napoleon's Cremepuffery - Vanilla, Banana, and Pistachio Cream Puffs

    Napoleon's Cremepuffery

    4.6(74 reviews)
    1.9 mi
    $

    I've been coming to this business for years and they've never disappointed! Delicious cream puffs…read moreat a decent price for this economy. Chocolate ofcourse is my absolute favorite but dont sleep on their banana flavor either! They also have seasonal special flavors. Give them a try, you wont be disappointed

    Let me start by saying I've been a patron of this establishment for years. The taste of the food is…read moreusually consistent with a couple of hiccups here and there. With that being said, two weeks ago I placed an order for 3 dozen creampuffs and scheduled a pick-up for 1:30p on Saturday (4/4). I arrived at 12:50p as I was in the area after traveling from Philly. Upon my arrival there was a line out the door and wrapped around the porch in 80 degree weather. Initially I bypassed the line thinking they must of been walk-in orders given that in the previous times I've placed orders they were always prepared with a slip stuck in the box(es) and you're in/out under 10-15mins. When I learned that everyone in line were customers that had placed orders, and were waiting to pick up, I took my place in line. During my 2.5+ hour wait myself (along with other customers) learned the following: 1. Napoleon's kept taking orders up until close the previous day (Fri. 4/3). That was shocking given that they usually stop taking orders days ahead of time. 2. They were giving some customers 50% off who were waiting since 11:30a but then giving other customers 10% off, and some were charged full price. At one point, a worker stood at the register and literally said "I'm just spit balling numbers here." 3. The staff at Napoleon's justified the hours long wait time because two staff members "called out." Here's my issue hence the low rating: While I am sympathetic to being short staffed, as a previous restaurant co-owner, being short staffed was not the problem today. The problem was disorganization and poor management. In my 2.5+ hour long wait I saw a staff member run in & out of the building several times taking people's names and original pick up time over and over again. How many times do you need to capture the same information? It was a waste of time. Secondly, nothing was prepped. Napoleon's took orders up until Friday yet they were in the process of baking cream puff shells, and making the filling the whole time I waited. None of it was prepped the night before or even the morning of. Thirdly, what they decided to charge the folks I waited with had no rhyme or reason. They gave one guy 50% off, another 10%, and then charged another full price. Either do it for all who waited, or don't do it at all. It's a slap in the face to people who spent valuable time in 80 degree weather to try and support your disorganized establishment. At 4:00p when my order was finally ALMOST ready, and I was told to pay full price, I raised this observation to the staff. I informed them my time, along with others, is valuable and the discount should be across the board. I was told "Ok, you can leave." I did exactly that. While the cream puffs are decent, they do not justify how the operation was mishandled and then the shitty customer service on top of it. It's simply the principle of it. I will never go back, and I encourage future patrons to not give it your time of day. You're simply a $ to the money hungry owner, and they do not care about customer satisfaction. You've been warned.

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    Napoleon's Cremepuffery
    Napoleon's Cremepuffery - Our Cream Puffs

    Our Cream Puffs

    Napoleon's Cremepuffery

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    Bleu Bear Bakery - bakeries - Updated May 2026

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