oI had a deeply unprofessional and frustrating experience with Blessed Hands Garage. I brought in two vehicles, and the service was problematic from the start.
For my first car, I provided a starter, but they insisted it was the wrong part and charged me over double the price for one of their own, leading to a $978 bill for a starter replacement. When I got the car back, the check engine light remained on, and my A/C, which was working perfectly before I dropped the car off, had stopped functioning.
While they had my second car to fix a rattle, they quoted me $1,300 for a brake job and claimed I needed a new battery. When I went to pick up the vehicle, it wouldn't start. When I questioned the owner, Alex, about whether the car had been test-driven and asked to inspect the work before paying, the situation escalated rapidly. Instead of addressing my concerns, he refused to let me use a simple wrench to check the battery and, remarkably, called the police to issue me a criminal trespass warning.
I was forced to pay the $1,330 bill just to be allowed to swap out my battery, only to find out from the auto parts store that my original battery was perfectly fine--it just needed a charge. To top it off, I was then threatened with having my car towed if I didn't remove it immediately, despite having no transportation.
This shop lacks basic accountability and customer service. I spent roughly $2,400 in total and left with more issues than I started with. I strongly advise others to look elsewhere for automotive repairs.
So there is a warrenty for the repairs 1 year for the labor and two years on the parts . Both of the cars still had the check engine light on after the repairs and I had no way of asking . I was told I needed a battery that only needed a charge, was not helped unless I paid first. So I have two cars that still need repairs and have no recourse if the repairs done don't last. This just seems strange to me. To be given a No Trespass and no response to why the A/C not working in the Accura ad no way to bring either of the cars back for any warranty work? That is why I am posting NOW because I want others to be aware of what might happen to them when looking for a repair shop. read more