The food was delicious, the coffee divine! Our waitress…read moremade great recommendations and they did not disappoint!! My husband had the Benedict and I enjoyed the scramble of the day! Everything was fresh and fast! The view was stunning!! We will be returning!!

Service by server Abcde F. was efficient, kind and courteous…read more I loved the vegetable omelette and my nephew said the hamburger steak was excellent too. Bathroom needs cleaning but ambiance was great otherwise! I highly recommend this place

Thank you again for providing such a fantastic buffet…read more Your delicious food has an absolute explosion of flavors. I will definitely recommend you to anyone who is looking for a Phenomenal culinary experience.

The evening was beautiful; a great meal overall. The atmosphere is a bit casual with the use of…read morefolding tables and chairs; but the meal made up for the casual setting. Host just left without an introduction to the support staff and has a lackluster approach to sharing details of each item on the menu. We understand the chefs mission and want to support this vision. Unfortunately; not sure if the menu warrants a second visit. Hawaii has lots of beautiful sustainable food resources that are unconventional. I will caution the use of wild deer meat for carpaccio. There is a concern to cook game meat before eating it. Venison can carry pathogens that cause brucellosis, campylobacteriosis, and listeriosis, and freezing, drying, pickling, and smoking are ineffective at killing these bacteria.

Na'au celebrating the "guts of the heart and mind". Chef Brian Hirata and his team, seeking to…read morebring global awareness and appreciation of Hawai'i cuisine, has created this experience for the lucky few able to dine with them. Reservations are required. At this time each evening's seating is limited to 24 persons. What you will experience: A drive to a remote area just on the outskirts of Hilo; Driving through sugarcane fields and farm roads to get to current location at Whitehaven Farm. Location opens up to a beautiful and scenic area on the bluffs overlooking the ocean. Prix fix menu changes monthly, or for special bookings. Each dish highlighting sourced ingredients from Hawaii. Each dish with a story behind it as so magically described by Robert, our host for the evening (and also found on their website). Highlights in food for me were the local breadfruit appetizer duo made into tostone and hummus and garnished with green big island plums dressed as olives, also the salad created out of ho'i'o, pickled hapu'u hearts, and kimpira takenoko... so very creative creating an ahh or an ohhh in every bite. Wait a second, that big island kanpachi prepared two different ways, kauai shrimp croquettes in the most delicious lemongrass red curry brown butter reduction, the big island lamb served 3 different ways...tantalizing the taste buds. All so very memorable. Not to be outdone, a dark chocolate tart with whipped lemon chevre dessert finished the evening. No liquor sold here, you are welcome to bring your own with a modest $20/bottle charge. If there were only one suggestion it would be to finish off dessert with a nice french pressed cup of Kona or Hualalai or Ka'u coffee or cup of Big Island mamaki tea. Then I would know I was in heaven on earth. Bravo Chef Brian, former Chef of the Four Seasons Hualala'iand Instructor at Hawaii Community College Culinary School, and recent James Beard nominee. Thank you for your innovative creations while educating us about the beauty of Hawai'i Cuisine. Do I recommend? I recommend staying at the Whitehaven property (they also have cabins and rooms to rent) so that you can dine here every single night of your Hilo stay!

I was treated this past weekend to a four day and three night learning workshop held at a private…read moreranch. Chef Kaimana was hired to cook for us the entire time breakfast, lunch, dinners and appetizers. He accommodated our groups from packing complete to go lunches for our day excursions returning back to our lodgings with fabulous locally sourced fish, beef and chicken and fresh vegetables for our delectable dinners. Every dish was flavorful, colorful and garnished perfectly. In addition Chef Kai was friendly and pleasant, someone you can easily trust in an intimate gathering. I highly recommend this talented chef to complete the special event you are hosting.

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

My wife and I stayed here for two nights in mid June in the Princess Kaiulani room…read more This inn isn't for everyone. There are few of the amenities that most people expect of hotels. Many of the individual rooms have no TV, microwave, ac/heat, mini fridge, or kettle/Keurig in the rooms. Fairly Spartan, but the rooms are clean, the staff is great, the bed is comfy, and there is a decent but limited hot breakfast included every morning. When we went there was a choice between egg scramble, breakfast panini, and French toast. There's also a communal area with a coffee machine and hot water kettle. Instant oatmeal, muffins, juice, and breakfast bar snacks are included. There's a fridge with bigger snacks and cold water for purchase. You're really here for the waterfall and the natural serenity. And both are wildly spectacular. The waterfall is huge, multi-tiered, strong even in the dry season and you can see it from the dining area and several of the rooms. Inn policy is to check in with the innkeeper to see if the water is safe to enter but even if you don't go in, it's relaxing to just read on the deck to the sounds of the waterfall. There's kayaks and standup paddle boards for rent. The water is cold even in June but it is quite refreshing to take a swim in. Do not drink the river water and avoid getting any in your mouth or eyes. For the outdoor enthusiasts, they offer repelling down the waterfall. The Inn does sell day passes to non-overnight guests but waterfall activities have a few morning hours exclusive to overnight guests. When we stayed, the Inn had low occupancy and it was nice having the morning waterfall all to ourselves to paddleboard and swim. There are two trails on the property that both lead to the waterfall. There's also a covered open air structure down river with seats to enjoy nature. Buddha statues are placed along the bamboo trail. Both trails are pretty easy and it's hard not to feel some sense of calm with this much lush jungle. Totally a place you can just peace out, write your novel, read, or just commune with nature. Parking is included in their shared lot. Coqui frogs are out of control and it can be quite loud. We didn't have problems sleeping but you may want to bring ear plugs. Bring bug spray for the mosquitos, slippers/flip flops or water shoes for the waterfall pool and hike. There's a communal box of supplies containing mostly sunscreen. The drive to and from the Inn is rather sketchy as it's through rural Hilo with no street lights, several blind turns on a 1.5 wide road with often very overgrown plants on both sides. Vehicles have to pull off into dirt or plants to let another vehicle pass. Do not recommend driving it late at night, especially when it is raining. There's also the main gate to the Inn and a main gate to the rural road right off from more urban Hilo that closes at night, but also can be opened with the same code you get from the Inn. If you're a nature lover and love waterfalls, you'll find this place absolutely enchanting. But if you're looking for a Waikiki style experience, you'll want to look elsewhere.

This spot is simply perfect. Great staff, beautiful grounds, very comfortable beds, great breakfast…read moreoptions. This is a very special.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

It's unfortunate because the amenities are great and it's newly renovated, but there are problems…read morewith necessities that need to be fixed. For example, the room keys would need to reset multiple times a day, the shower didn't drain properly, and there were ants in our room. The nice look doesn't make up for the lost functionality.

Ummmmmm, WOW! This is going to be a strange review for me as I'm usually talking about food…read more Decided last minute to get a hotel room instead of sleeping (or not) on my mother's couch. Wasn't much left for a reasonable price except for this hotel. Inexpensive but with a ridiculous rating on Expedia (only 10 reviews). Booked it, got in my rental car, and drove from Kona to Hilo. When I got to the address I thought I had made a mistake or been scammed. It was so non hotelish that I drove around the block thinking I'd missed it! Nope, it was the very nondescript, green, low rent apartment-looking building I'd ever seen. No office, just a row of downstairs and upstairs rooms with metal security doors. Called the number on the Expedia site and a lovely, super friendly, helpful man answered and explained how to get my key to the manta ray room. At this point I'm thinking my mom's couch is looking very attractive! Ok, now the "enlightenment" Unlocked the door and walked into a cute, well appointed, super clean hotel suite with a mini kitchen, granite countertops, incredibly comfortable memory foam bed, cold AC, super shower, large tv with a million channels, etc. 5 star room with a 2 1/2 star outside appearance. More good, you ask?? Just a couple of minutes and you are at a beautiful place to swim/snorkel/sun/picnic... If you fly in to Hilo, it's a 5-10 minute drive. Just a cool and bizarre experience and a high recommendation on my part. This place might not be for everyone, but there is no doubt I will be making a return trip! Cheers

Beautiful place to stay it was well equipped with essential for the kitchen and bathroom…read moreaccessories extra towels. Well maintained and close to many beautiful beaches.