The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated rustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant read more

See all

I love this place. It reminds me of old school Hawaii. The rooms were big enough for two. We slept with the sliding doors open(screens shut) and just a ceiling fan on. We had a balcony which was nice, it over looked the Hotel lagoon and the park. Couldn't see the ocean but we know it wasn't far from there. The pool area is great to kick it after a day of sight seeing. Also not to far from restaurants. read more

We love this hotel so much! This hotel is really making an impact to conservation, sustainability, and environmentalism. If you genuinely care about the betterment of the world you'll stay here. They have a great comfort station in the lobby and free kombucha all day and night! The staff is super friendly and only locals! A true Hawai'i experience! Love love love this hotel!!! read more

It's unfortunate because the amenities are great and it's newly renovated, but there are problems with necessities that need to be fixed. For example, the room keys would need to reset multiple times a day, the shower didn't drain properly, and there were ants in our room. The nice look doesn't make up for the lost functionality. read more

See all

Arguably the nicest hotel I've ever stayed in, and I've stayed in a lot of hotels. My room with a king-sized bed in the peaceful wing was amazing and truly peaceful. It overlooked a nice garden. I liked the front desk staff and the tea kettles in the lobby were helpful. It was also conveniently located in a beautiful area, yet only a 35 minute walk from town. If I stay in a hotel on subsequent trips, I will always stay here. read more

Loved the hotel amenities, updated furnishings, and convient location. I do wish their rooms offered more soundproofing (walls are thin so you can hear Hilo airplane landings in the morning), but it wasn't an issue at night since Hilo doesn't land planes that late. read more

I am a regular at this hotel whether it be if friends are visiting from out of town or my family and I just need a staycation. Every time I am here, it gets better and better. The staff is always welcoming and accommodating, the rooms never cease to amaze me and the ambience feels just like home. I highly recommend SCP for any type of trip. My dog very much approves as well! read more

This hotel may not be for everyone. For our trip it was very good and the best accomondation option for us in Hilo. The Good - The SPC is in a great location for visiting Volcano National Park. It is an easy 35-40 minute drive. The SPC is also close to waterfalls, botanic gardens and a short drive to downtown Hilo. There is a beautiful Japanese garden within walking distance and also a really nice walking path along the bay. There are coffee shops and good places to eat also within walking distance. The hotel is basically a converted eco friendly motel. There is plenty of free and secure parking, something not easy to find in Hawaii. Our room was clean and spacious enough. We had 3 adults in a two bed room. The bathroom was tight but not problematic. I am 6 feet tall and had zero issues. The rooms have in wall AC. This wasn't an issue for us as the the November nights were cool and we used the quiet and charming wooden overhead fan. Our room was on the first floor and we had a very nice pool view. The pool is quite nice and serene and so are the gardens. Our beds were comfortable. Complimentary coffee and filtered water are given in the lobby. They also have bikes and paddle boards available. There are events on different days. When we arrived there was a really good female singer playing the ukulele. The Not So Good - As others have written, the hotel is within 1/2 mile of Hilo Airport and on a main road. It can be loud. If one is a light sleeper, the SPC is probably not for you. We were early risers to get to Volcano National Park or other attractions so it did not bother us. The SPC is not a high end resort, it is mid range plus hotel. It didn't have the price either of a high end resort. We would return to the SPC hotel if we ever got back to Hilo. We loved the Big Island and Hilo was a really nice contrast to the Kona area. Both areas have a unique charm and vibe. read more

See all

The staff is amazing! From the desk to cleaning crew, Trisha is so kind! Everyone always so gracious and went above and beyond. Truly tried to do everything and anything possible for my Mom and I. thank you! Also loved the Koi pond we looked out over and the views. The room was clean and comfortable(mattress is amazing) but it is an older hotel and could use some updates. Faucets in the shower were sticky and hard to turn. No fan in the bathroom either. New mirror is great though! Construction on the first floor was very loud as well as traffic due to thin walls. Banyan drive felt very sketchy and unsafe at night and neither of us wanted to walk in that direction Coffee at the front was excellent and got our days started right! From check in to check out was so smooth and easy! read more

I really love this hotel! It's very clean and comfortable, staff are friendly and helpful. It's close to a lot of restaurants, bars and close to beaches. It's about 45 mins to Volcano NP. Close to Old Down Town Hilo (5 mins drive). Going to repeat it again staff are friendly and helpful and the rooms are very clean! read more

SCP Hilo Hotel - View from our room! - Hotels Near Me - Hilo, Hawaii

See all

The old Hilo Seaside Hotel on the corner of Kalanianaole Highway and Banyan Drive, across Reed's Bay prime location central to Hilo staples like Ken's and The Ponds Restaurants. The hotel itself consists of buildings with a central tropical courtyard or the swimming pool. Small gym, bikes to borrow, a mediation and common area. The room was clean and cozy. Much effort made in reducing carbon footprint by having the ability to open windows instead of only air conditioning. **note to management, please ask your cleaning staff to keep their voices down as their yelling between rooms are NOT conducive to sleeping in or quiet time. read more

See all

Do not stay here. The rooms look nothing like the photos - there may be some that are remodeled and look nice, but we were stuck in a room at the back of the hotel that was so dirty and run down. There were stains on the sheets, hairs on the sheets and towels, a used washcloth left in the shower, crust on the walls and floors. The AC barely worked and there were gaps and a hole in the door so any cool air was escaping. The fridge did not work well - not safe to keep food in. The beds were so uncomfortable. The light from outside made it difficult to sleep, and there was no way to block the windows. This was the worst stay we have ever had; I have never left a hotel early before. We were told they did not have any other rooms available so fortunately we were able to cancel our second night stay and move elsewhere, which took away time from our trip. I regret booking here. read more

There are 3 hotels in Hilo: Hilo Hawaiian, Doubletree (Grand Naniloa), and SCP Hilo. I've stayed at all three so when you compare SCP against the other 2 hotels, it falls short. However, I don't think it's fair to compare this hotel to the others because this property was formerly a motel type of place that's been recently upgraded. It's a small boutique hotel and it's fine. You have a two story walk up in one (Hukilau) section, and then just a one story building with a pool in the middle (kinda gives a Melrose Place, the tv show, vibe). No elevators, valet, bell boys, spa or room service here. Everything is pretty much self serve, which was fine for what we needed. PARKING You can park on the street along the pond, or there's a lot in the back. Do not park on the street closest to the koi pond in the area that has "no parking" signs. CHECK IN Staff is super helpful and friendly. Complimentary coffee at front desk. Water filter/dispenser is available in lobby. Lobby is nice and peaceful with hammock chairs overlooking the koi pond. POOL When we went, there was a raging kids birthday party at the pool with tons of kids and people. I don't know if they rented it out as a venue or if all those people were actually hotel guests, but they had a table with food and snacks and cake and everything. It was super loud and if you get a room surrounding the pool, you will hear it. I saw one lady complaining that her room was not a "peaceful room" as described on the website. She was furious and it was hilarious watching her. FYI This is not the Ritz Carlton! There's going to be some daytime noise if you're around the pool. NOISE Speaking of noise. Look at the map, this hotel is next to .... the airport. Hilo is not a big airport but big planes with engines fly here, starting around 5:55a or so lol. If you want a really quiet room, the Doubletree Grand Naniloa has ocean front suites for $$$$ that are super quiet, you can't even hear the coqui frogs in that room. Or just get earplugs and anticipate the noise. Or just wake up when that first plane comes in and go outside and walk, it's such a pretty area of Hilo. FITNESS CENTER It's a small room with 2 peloton bikes and dumbbell weights plus an area to work out. No treadmill or machines. It's okay. If you want to run just go outside and run the loop. RESORT FEE $10 I wouldn't call this a resort. But there is a $10 daily fee for all the amenities which I think is fair. Parking, coffee, water, paddleboard rental, pool, use of the gym, lounge areas. ROOMS The rooms are small but have enough. Ours had 2 full size beds, a desk, a refrigerator, and a bathroom. All the essentials for an overnight stay. No complaints. Pillow was kind of wimpy but I slept. RESTAURANTS There's a restaurant next to this place called Coconut Grill, but we walked to Ken's Pancake House. There are a few eateries within walking distance but you really do need a car to see Hilo. Would I stay here again? Yes. Just adjust your expectations of this place and it's a great location and the place itself is newly upgraded. If you want a big hotel, this is not it, but if you want a smaller boutique hotel, this place is great. read more

SCP Hilo Hotel - Common room - Hotels Near Me - Hilo, Hawaii

Amazing stay! Grounds are a beautiful blend of indoor and outdoor living giving you the classic Hawaiian experience. Rooms are beautifully decorated and very comfortable. Located next door to Coconut Grill and around the corner (walking distance) from the famous Ken's House of Pancakes! There were free paddle board rentals and we rented them for a cruise around Hilo Bay where we saw so many Honu! Ample parking and centrally located to get around Hilo! read more

See all

Cutest boutique hotel in Hilo. So happy I found this location in a pinch. The lobby had lovely music playing every evening that truly set the mood of how Hawaii should be felt. read more

See all

Clean and cozy the location is great! Slept so good and woke up refreshed and ready to go! Love the spacious rooms.

Very nice and helpful receptionists. The place is clean, calmed and beautiful with a nature relaxing atmosphere. However, room walls and windows look super old. Noise gets through very easily. Rooms have been renovated and are nicely decorated but you can still feel the old and the job on some of the renovations is very poor. I thought it would be right on the water but it's actually across the street from the water. Place is decent and we had a pleasant stay, just wish it was by the water and nicer rooms with better renovations that would make it look more expensive. read more

See all

Our stay at scp hilo was wonderful! It's such a calm eco friendly hotel, loved it's vibe. Every corner and corridor is designed to be cozy has cushions, lounge chairs, books to read, games. It's way more than what you expect out of a hotel. It's one of the best stays in Hawaii to be honest, it was better than some of the resorts. It's not very huge but it has nice decent pool. It has a very calm and refreshing vibe. They also offer free, hot chocolate, coffee, kombucha, filter water. the best part was there very eco-friendly they did daily housekeeping everything was super Duper clean and well maintained in our room. The only Con I would say was the washroom was little bit tiny compared to what we generally like. there concept was that of Japanese toilet I think it is the only hotel in US that had a jet spray which was a pleasant surprise, and it was not only that, but it had all the Fancy things in the toilet like changing the seat temperature water pressure inclination, etc was fun. We really loved our stay there. I also found a very nice book which I bought after coming back so yeah it was a great hotel. It also has a co working space if you need to have some business work. very nice location will definitely return to this and we get to BI again. read more

Airplanes woke me up a lot, but it's in a great location. They gave us free paddle boards to use. Could walk to a bunch of great restaurants and only about 10-15 mins from the airport. Nice pool too. Five stars if you're a heavy sleeper and can sleep through the airplanes (wife and her friend did and loved the place) read more

Worst Garbage Trash Motel Cockroach Inn make no mistake U have been warned! no tv no water no lights no fan no ac Beds from 1950s from the military base in a flight path So u won't be able to relax or sleep loud as hell People can see in ur room and they look in and theire is constant laughter walking around and u can hear everything and No outlet I had to have maintenance turn on my light and fan he said they are all that way And then on his walki taki pipe burst Now no water for entire day GROSSSS No privacy whatsoever No valet No elervator RUDE AH Spend ur money wisely this place gives HILo stink in da mouth NEVER again even the front desk clerk FT Megan left to Naniloa Not safe whatsoever everyone is rude There is no gym ur room is literally size of a closet I did not use bathroom I thought I might catch something and slept in my clothes Then they have nerve to charge $150 to get my room early Rooms were about $400 a night Yup! They told me because of the canoe race or Holiday Biggest rip off acted like the place was nice refused to show me a room cause it's that bad. Anyone in their right mind would be like Oh hell No! They never text me when my rooms were ready either and I had three room $900 plus a night with $2 customer service Lied on website said there was Yoga when I asked because I knew just another lie they said I could do yoga outside. Well ya I know that Kauai Shores offers free bikes clean rooms daily yoga live bands on the ocean w lanais for $200 a night They put us all over this absolutely disgusting motel 6 property to irritate me and it was long walk and I was constantly locked out of my room (15 plus times I was locked out which they thought was hilarious). The male front desk gave me stink eye like he wanted to crack me. I wasn't scared but there is No zero Aloha the front desk unhelpful deceptive and Rude AF! And made fun of me being locked out closest to jail than I have ever been Alley parking and Security is also rude So It's disappointing going back to Hotel no Hi how was your adventure? Did you see the volcano? Front desk stink face arrogant hostile No yoga as promised gym size of closet All pics photoshopped Did I mention its industrial like a where house or military barrak That's not a vacay that's JAIL And they charge for the bikes they say are free They play favorites so first come first serve their own rule Does not adhere to u They want $46 a bike Everything is a BIGLIE (free yoga gym and bikes Ya No! I wanted my money back immediately upon arrival it should cost $50-$76 cost me $3000.00 Worst of the worst don't fly all this way to have this Beyond Bad Hotel the State should condemn this place and give the tourists a refund or a voucher for a better hotel full of cockroaches and bed bugs. It would be funny on a movie but it's not too funny when you flew all this way and your skin is crawling and you have been conned!!! The place is a dive they only have nice pictures from the front. My cousin told me you are staying at the only hotel on Banyan you shouldn't be staying. Like a hard head I didn't listen, it looks NICE from the front but everytime I drive by I get a sick feeling It's an alley way looks like an old dilapidated school building something nasty I can't believe I spent two nights there lesson learned w interest Double Yuck My #1 Choice for Worst Motel in Hawaii and the US which they lie about and call it a hotel, a disgrace to the people of Hawaii and Hilo! I drove to Waikaloa stayed at the Westin for literally the same price and it was absolutely gorgeous like a hidden island No one on a private beach most gorgeous pool area in Hawaii comfortable beds with a lanai. Greeted us with leis and guava juice! The customer service said ALOHA and put the family and friends in connecting rooms Awwhhhh! Same price as this SCP dump make it make sense? Plus you need cancellation head phones Planes are flying in and out and at one point this was motel 6 was part of the airport. Planes Jets flying over head 6am-10 pm it's like being in a war zone when your supposed to be in Paradise. Make it make sense read more

Public areas are well presented. The rooms are lacking. We had a king room with a 13" monitor. Bathrooms so tiny your legs hit the door when seated on the toilet. The mini fridge leaked water and the window AC was super loud. No sitting in the room beyond the bed. Oddly enough only half the room had furniture. read more

See all

Picturesque, old school Hawaii hotel with lots of value added upgrades. Lots of ramps for wheelchair or difficulty walking. Glass jalousies on the windows are the traditional solution for capturing the cooling breezes in Hawaii. However, they do nothing for sound dampening. We were supposed to be in the quiet wing but could hear every conversation of guests passing by, and we discovered that the hotel is under the flight path of the airport. Service is fine. We had a problem with the shower leaking water onto the floor and out of the bathroom. Nicely decorated. Beautiful use of wood in the room and a gorgeous pedestal table in the lobby. I think the reality is that there's not much better in Hilo. read more

First off, super friendly staff. Very welcoming, informative, and kind. The facility itself must be pretty old, but it has been refurbished with modern touches. For example, there are bikes and paddleboard's available for a day use (first come first serve). There are two pelotons in the gym. They offer meditation and other activities by the pool. Guests are even given samples of kombucha upon check-in. There aren't a lot of new hotel/resort options available in Hilo. The vibe here sit somewhere between a nice hostel and motel. Our unit 110 was tucked in the corner, so maybe not as loud as the ones right next to the pool however, noise travels pretty easily throughout the nearby rooms. Cleanliness of the room, linens, and bathroom were acceptable. The parking lot is tight and choppy in some spots. At over $250 per night in the off-season, I don't find this to be an incredible value. We needed a place to stay close to Hilo airport, and this served the purpose read more

See all

Drove to Hilo from Kona and didn't feel like driving back after a long day. SCP Hilo Hotel had the right accommodation at the right price! We called as we were having dinner, contemplating whether we should call around for a room or just suck it up and head back. This was the second place we tried (after Pakalana Inn, since it was closest to the restaurant we were at) and, to our surprise, they had a room available for a very reasonable price! The receptionist was welcoming, helpful and friendly. She hooked us up within minutes and we were able to enjoy our dinner. Upon check in, we noticed that the hotel was under new management. We've stayed here before, but there was a new energy and modern flare. We were greeted right away and checked in within minutes. There was a coffee/tea and kombucha bar in the front, along with resources for entertainment and classes offered by the hotel, including 'ōlelo Hawai'i. As we walked through the halls to our room, we noticed new lighting, the modern decor, and well-manicured grounds. The room was clean, contemporary, and refreshing! Whoever took over management did a great job incorporating Hawaiian culture and education into the experience! Hulō! read more

See all

My stay @ the SCP aka Soul Community Planet Hilo Hotel was AHHMAZINGGGG! Let me tell you why it was AMAZING, keep reading! The commute from the Hilo Airport was a cheap Uber/Lyft fee and I got from point A - B in about 5-10 minutes! Upon arrival there was Reeds Bay Beach Park, walkable distance from the hotel and Coconut Grill which is an Onolicious restaurant connected to the hotel! The entrance/main lobby of the hotel had views for days, filled with comfortable chairs, couches, water dispenser, bikes, a store that had drinks/snacks/misc items for guests to purchase, local music playing in the background which made the experience very homie and warm filled with Aloha. I was greeted and assisted by Ili, she made the check in process very easy and was very informational about the endless amenities, how SCP is eco friendly and helps the less fortunate which I LOVED and the restaurants near the hotel as well - she was AWESOME! And I also got a complimentary room upgrade without asking which is a PLUS! Amenities, where do I even Start - there is a beautiful mural and art all around the hotel, a gym to workout, a scenic pool with an area that has chairs and music to lounge in, a peaceful room to relax/play games/do yoga etc., massage room, again as mentioned earlier within the front entrance you may fill your bottle up with water, bikes to go biking etc. Poolside King Room was Magnificent! Walking distance near the pool, very modern with the hotel feel, Huge King Bed w/4 Pillows, desk space to work at, tv, lamps, closet space with a refrigerator, hair dryer, iron, the bathroom and air conditioner - lots of space to move around and very Comfy! The Staff at SCP Hilo were very admirable, happy and respectful to me and all of the guests! I know that they love their jobs, management and servicing the guests at the hotel! This hotel is doing many things right, and I am All For It *Clapping Hands*! I will definitely be back to take a longer vacation in Hilo while staying here @ the SCP Hilo Hotel! A Hui Ho, Till We Meet Again. read more

My family & I was able to get a room late at night and able to stay there in an emergency situation after being turned down from other hotels along that street. Awesome & friendly staff. Nice clean rooms. Beautiful setting, delicious food at the restaurant. Will definitely come back and stay longer for R & R rather than the situation that lead us there. read more

Called the hotel to make reservations for the week of the Merrie Monarch 2026. We go the craft fair located on the property during this week and thought the hotel was beautiful and quaint. I called to make reservations and was told the price jumped to $651 a night because of the Merrie Monarch. What a way to take advantage. It sounds greedy and money hungry that you would raise the price of a room that much. Then after the Merrie Monarch the price goes back to normal. What a shame on management. I guess money is your only objective. read more

I loved my stay at this sweet hotel! The staff was friendly and helpful. The courtyard gardens and pool area are full of beautiful tropical plants, and well maintained. I could feel the history and tradition of Aloha from my first steps into the welcoming lobby. SCP Hilo Hotel is close to all of the sacred places we wanted to visit, and an easy drive to watch Pèle create an amazing lava eruption. The adjacent Coconut Grill restaurant had a wide selection of delicious food (gluten free options - not celiac in my case), and friendly service. A highlight was the Lomi Lomi Massage. These folks are the real deal! I was impressed by Randy's deep commitment to the practice and the history of LomiLomi. Everyone in our group who received a massage said they would definitely book again, if there was time in our schedule. There is no fee for advanced bookings (they offer couples massage, too). Next visit, I will definitely reserve my spot and adjust my appointment at the front desk if my schedule shifts. Mahalo, SCP Hilo Hotel! read more

See all

House keeping and price I paid $270 a night they said it's kamaaina rate. This place not worth the price. Look like an abandoned apartment this place should be torn down and re build something worth $270 a night. Never again coming back to this place even if they give me a free night read more

Don't stay here. The service is horrible with passive-aggressive staff. --Find another spot on Banyan Way where the understand at least a tad about Aloha. read more

I WANT to rate this place a 4 but it's just not quite there. This hotel has a lot of potential. The pool was great for my 10 year old, looks very zen but there's a lot of airplane noise. (Right next to runway). The staff was 5 stars, so friendly and helpful! The lobby is very cute but that doesn't translate to the rooms. They have nice art work, nice ceiling fans and that's about it. Possibly one of the loudest hotels I've ever stayed at. Could hear every neighbor all night, and everything from outside due to the jalousie windows. called down for an extra pillow and was told "we're out of pillows". The bathrooms were pretty bad, ours looked like it was still under construction. Overall great location to food, nice views and the airport, GREAT STAFF. Bad rooms. read more

SCP Hilo Hotel - Hotels Near Me - Hilo, Hawaii

Excellent hôtel near the park and lagoon. There are tasty restaurants, cafes, and stores nearby. There is a golf course also close to the hotel. The hotel provides free coffee and filtered water. The pool is also nice. The staff is extraordinary and they go out of their way to make you happy. I would stay at SCP Hilo again and the price is right. They also have complimentary bikes and Paddle boards that you can use. read more

SCP Hilo Hotel - Turtle aka Honu - Hotels Near Me - Hilo, Hawaii

See all

I'd give this place 10 stars if I could. From the moment you arrive at the hotel it's impressive. The attention to detail is refreshing and makes your stay so memorable. It's IMMACULATE! The staff are generous and helpful. The lobby is peaceful and serene. I've never hung out in a hotel lobby as much as on this trip. The pool is perfect, the rooms are cute and comfortable. The amenities are incredible- a nice gym, paddle boards and bicycles are included- as well as 24/7 fresh coffee and filtered water dispensers in the lobby. Laundry room. Omg. I never want to leave this place. The location is perfect too- across the street from the most beautiful park and bay. You'll NEVER GET BORED HERE. This is officially my husband and I's Big Island place to stay. read more

See all

There is not a single thing that I can say I didn't like about this boutique hotel. Newly remodeled, light airy and themed for wellness that I totally felt. Surprised about some of these reviews as we didn't experience one single thing that would not warrant a 10* review. This reservation was made for us as we were in town for work and didn't know prior where we would be staying so I didn't even have a chance to check reviews. Glad I didn't so I could make my own assessment. We were there at the very end of September 2023 and from the moment that we arrived we we welcomed and felt sincere aloha. The lobby was light an airy, big opened windows and doors immediately gave us the relaxing vibe we needed after a long travel day. Check in was fast and easy. We got a room overlooking the koi pond that actually has a variety of different fish and the ocean view, just WOW.... ! Our room was beyond clean and fresh! The linens and towels were crisp and spotless! We had all we needed, hair dryer, iron & board, fridge, shampoo, conditioner and lotion provided was ohhh so delicious smelling! Lighting was perfect, loads of places to charge our phones and electronic's, and easy to use TV remote. The bed was SUPER comfy and after 10pm complete silence! That evening they had live music in the lobby that I was able to take in and enjoy from my room. The grounds are beautifully landscaped, the art and decor, like a spa! Got up early with the time change for me and went to the lobby (4am) to see if there might be tea or coffee and yes! There was and it was fresh and delicious! Staff was present and they greeted me warmly. I also love that they support local charity's and are very environmentally aware and conscience. We will definitely be back. read more

This place is a glorified motel with bare minimum decor and a pad on your bed that will not be in the same place that it started on the day you arrived. If you are sensitive to any noise, do not stay here. There is absolutely no built in sound barrier here. You will hear people next door taking a shower. You will hear them talking. You will hear the dog in the room next door barking at 7am. Worst of all, you will hear the extremely loud planes taking off and the extremely loud cars showing off their mufferless engines. Then they will surprise you with a $10 amenity charge that they do not show when booking. They purposefully hide this fee as it is NOT listen in the taxes and fees when you go to book and instead they hide it in the "terms and conditions" which is extremely shady. I had to argue with them and complain about my stay in order to get it removed. Lastly, the "beach" it's near is a joke for a beach. Save your money and aggravation and stay far away from this town and go to Kona. read more

Spent a night here in January. Overnight trip from Kona. Had friend who has mobility issues so needed two rooms and walk in shower. We picked this place because they could fill our bill. Older, place. Very cute and clean. We enjoyed our overnight stay here. Would do it again. Plenty of parking. Not a typical resort hotel . More like a boutique place. Prices reasonable. Would do again. read more

It's not bad, but it's not good. Like most patrons that wrote before me, if you are sensitive to sound stay away. The walls are paper thin and so are the doors. It also doesn't help that the windows are jalousies so sound will almost always find its way in. In addition, gps doesn't help as it takes you to the back by Verna's! If it's any consolation and you decide to stay here, find your way to Banyan Tree Drive and make a left and then park in the lot there or on the side of the road. I also found a cockroach (RIP) on its back in the bathroom with hair (that is not mine) all over the wall and shower wall. :( read more

SCP Hilo Hotel - RIP cockroach. - Hotels Near Me - Hilo, Hawaii

See all

Really a good experience during certain hours. NOISY. And I mean NOISY. IF PEACE US WHAT YOU SEEK THIS IS THE LAST SPOT. many many locals cruise, and this is where they do it. They have loud Harley Davidsons in groups at all hours. They have incredibly noisy, big loud diesel pick up trucks and hot rods. They appear to really enjoy revving up and raising hell on this strip that runs DIRECTLY in front of the hotel. Then there's always the fact that the runway approach for the Hilo Airport flies directly overhead of the hotel until about 9:13 PM. The rooms are newly refurbished Some of the views are exceptional, lovely Koi pond, super easy to use pay- by-phone-app laundry facilities, a beautiful pool, conveniently located for walking, exercise, waterssports, etc. Other than a snarky Front Desk check in experience the property was a fair value for the price. read more

What a beautiful hotel with a warm, welcoming vibe! While visiting family in Hilo, we heard about this hotel from folks on our OK Farms eco tour. We went to Coconut Grill for breakfast the next day and discovered the hotel was right next door. We walked through the gorgeous hotel lobby to check it out. Everyone was so warm & welcoming! They told us about their cultural happy hour the next evening and invited us to stop by. We did, and enjoyed the treat of hearing a local musician playing soft rock with a Hawaiian flair in the open air lobby as dusk arrived. Our Mom Genie is part of a local hula halau, and the musician graciously let her share a dance while he played and sang. He even played requests when we jokingly asked for Hotel California! The charcuterie spread was gorgeous and accompanied by a fresh draft of kombucha, if desired. The lobby is relaxing and gorgeous. We saw art by local artists that reflects the SCP credo of sustainability and honoring the local culture. Guests can use the hotel bicycles and paddle boards right across the street at the Reeds Bay Beach Park. Coconut Island is a bike ride away and there's a nice little cove for swimming, with clean bathrooms and outdoor showers across the park. Ponds Restaurant and Coconut Grill are decent restaurants within walking distance. Shopping, spas and the Hilo Farmers Market, which includes local crafts, are not far away. We will definitely recommend SCP Hilo to folks visiting the area. read more

See all

The hotel itself was not bad. Knowing what I know now, i would recommend staying in a different area. I was on the first floor right across from the swimming pool. It's perfect if you want anything but quiet. The slat glass panel for windows do not block out much noise so you hear quite a bit of what is going on around your room. The construction to the roadway directly outside of my room, did not make matters any better. It was anything but relaxing/peaceful. Otherwise, the hotel was very clean. The staff were very friendly and helpful. Great location for easy access to multiple beaches and waterfalls. I had an opportunity to meet an amazing "local" lady by the name of Nohea-Lani, but everyone refers to her as "Auntie." She hosted a lei making class in the lobby one morning. She was a fountain of information regarding the Island's history and the Ti Leaves we used for the leis. She has so much pride and passion for her culture and it's traditions, and she was so willing to share it with us all. If you are fortunate enough to meet this amazing lady, it's so worth talking to her. ...and she will show you how to make a lei. read more

SCP Hilo Hotel - Lei Making with Auntie Nohea Lani - Hotels Near Me - Hilo, Hawaii