What a fantastic resort and location. The hotel grounds, facilities and rooms are quite nice and…read morethe staff is friendly, professional and knowledgeable. The Ka Lihikai bar was terrific and Aaron was our amazing server. My wife had the frozen Mo'o and I had the Famous Ka Lihikai Tia and both drinks were fantastic. We also had the mushroom appetizer which was yummy. Highly recommended

Well after years of me giving 5 star reviews here, recent management and structural changes here…read morehave soured the experience, and we likely wont be returning. #1 change is the forced $30/day Valet only parking. Up until recently they allowed self parking across the street in another lot. Sorry, $30/day plus tax plus multiple tips/day and the loss of valuable vacation time standing in line waiting for valets to get the car is a non-starter. They have PLENTY of available parking space here, this is just a money grab. They also changed up the breakfast offering. Hilton offers an $18/day/guest benefit to purchase food, instead of setting up a continental breakfast. This used to work well when they setup in the lounge area with grab and go offerings reasonably priced, like spam musubi, pastries, fruits. But no more; now the only offerings are the vastly overpriced Ka Lihikai restaurant, and you cannot get breakfast there for anywhere near $18. The lovely morning coffee service that they used to have in the open air lobby has moved to a claustrophobic little meeting room. Art - sad to report that they're removed the ultra-classy Kim Taylor Reece B&W Hawaiian culture photos and replaced them with ordinary tourist-grade photos. Pillows huge and firm (not good) hard as rocks. You do get a minifridge, but no microwave. Lovely views of the working Hilo Bay, pool, and Mauna Kea, Mauna Loa.

Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

Just about everything I said about Wild Ginger Inn, also applies here. In fact, they are so close…read moreas to be within walking distance of each other. The bonus is that the man that runs the show here, John, is incredible! We were doing a backpacking trip at trailhead known for break-ins and John let us store our luggage here while we hiked and camped. When we came back, it was waiting for us in our rooms, I almost never receive service this good anywhere, let alone at a hotel this affordable! John is also one of those rare people you meet in the service industry that isn't just into making quaint small talk for the sake of it. He doesn't robotically recommend things everyone knows about. He really knows every nook and cranny of the island! Everyone else we told about our hiking trips on the island just met us with puzzled looks. John had done those hikes and had useful information to contribute about those hikes. Stuff you couldn't get with just a Google search. I LOVE competent and friendly people that know exactly what they are talking about! So many folks these days just run their mouths in a desperate attempt to make conversation, whether what they are saying is actually useful (or even true). John, if you read this, and ever come to Alaska, look us up, we'd be happy to do the same for you!

Lotus Garden Hilo The Lotus Garden is a proper garden with…read morenative Hawaiian landscaping and natural plants growing everywhere, filling the space with life. It is a compound of different types of living quarters. My favorite place is a studio on th main street. It is a sexy room with a separate sitting area to sip coffee in the mornings. You can hear the energy of morning musings. The outdoor shower has a great water feature that lulls you into sleep like a lullaby. Peace and tranquility reign here. If you are looking for the big box, first-world amenities, don't stay here. There are birds chirping, Coqui frogs and even a few mosquitoes. If you want air condition and perfectly coiffed lawns, go stay somewhere else. But, If you want to "feel" like you are in Hawaii- stay here. Bring your walking shoes because you literally walk to everything you need. KTA is literally across the street. Close to the farmers' market and shopping at all the unique shops in Hilo. Meg and Jasper are a delight. No matter what I have asked of them, they do their best to accommodate. French pressed coffee in the morning, and a Kendrick's and tonic in the evening. If you are lucky, Jasper may play you a song and Meg will tell you of her adventures. Don't just stay one time- this place is always evolving just like a lotus flower, a symbol of rebirth.

Rustic accommodations in a tropical paradise. This location is in the heart of Hilo, with close…read moreproximity to local fine dining, groceries, and the local farmer's market. This hidden gem provides cottages in a lush garden with a koi pond, serene statues and the sounds of nature in the evening. Access to local venues with live music and shaved ice around the corner. Easy free parking across the street. Cottages featuring nature's air conditioning, small kitchen, private living room, porch, and private bathroom. Stroll through the lush garden area and check out the koi pond.

Pros: Great view, hot tub, pool…read more Cons: Not what it used to be. I've stayed here at least three times since the early 2000s. Gone are the days of live-in hosts who greet you, prepare great breakfasts on the communal deck where you mingle with the other guests, and provide a sense of welcome. I get that all that can change with new ownership and especially in the wake of Covid, but the place is in need of maintenance. The huge view window in the Bamboo room we rented was filthy. Breakfast was marginal. Very sterile rent/check-in process. We are not picky travelers and prefer to be self-sufficient with meals so we brought a lovely fresh fish to grill and they no longer provide an outdoor BBQ! A disappointing stay in comparison to our past experience here.

Pros: Nice View Cons: Everything else. Terrible breakfast,…read moredirty room, missing smoke detector, no staff on hand. Ignore the old reviews and pictures. They describe a very different place and experience. We were bitterly disappointed. It's called a bed and breakfast. This is technically true. There is a bed, and you get breakfast. If you want to be welcomed by a smiling inn keeper and served a piping hot, freshly cooked breakfast, stay somewhere else. First, there is no welcoming staff (or staff at all other than housekeeping). The property is currently managed by a company that runs multiple places on Big Island. We arrived at noon and got a message to just go to the room (it was unlocked) and grab the key. On the plus side, we did ask to check-in early at noon, and that was accommodated. We had the Bamboo room which is more private than the others. Second, the room was dirty. The coffee maker had not been cleaned. There was a bunch of coffee in the paper filter, with several dime-sized blobs of mold. The pot still had some liquid coffee in it (see picture). There was some green something or other on the nightstand. After a few hours, my wife noticed that her socks had turned black, so we walked around in sandals the rest of the time. The shower is moldy (see picture). Third, calling the breakfast uninspired is high praise. When we arrived, inside the small refrigerator in the room we found a plate of cut fruit, two muffins, some milk, two Yoplait yogurts, and a bowl with two hard boiled eggs. That was to be our breakfast for the next day. We ate the fruit, one muffin and the yogurt. The next day, the pattern repeated: a new plate of fruit appeared in the fridge, but no extra muffins (gotta finish them if you want more!), and the yogurt was replenished. That pattern repeated the third day, so that's the extent of the breakfast. (They also have some standard oatmeal packets and granola bars on the desk that looked picked over). Is the fruit plate a collection of local Hawaiian fruits like papaya or pineapple? Nope - bog-standard bananas, apples, cantaloupe, and strawberries. And since it's cut the previous day, the banana and apple start to turn brown by the morning, even though it's in the fridge with plastic wrap on it (see pictures). Oh, did I mention that our room was missing the smoke detector? It had been pulled out, so there is just a hole in the ceiling with wires hanging out (see pictures). The view is great, I will say that. Bottom line, look elsewhere. You've been warned...

This spot is simply perfect. Great staff, beautiful grounds, very comfortable beds, great breakfast…read moreoptions. This is a very special.

The room was comfortable though no heater. The staff were kind and accommodating. The views of the…read morefall for the mini hike was such a highlight in my trip. Breakfast was pretty good and not bad. The egg with cheese and sausage scramble were a 4. The panini was a 4.5. French toast was a 4.1. They also gave fresh fruit which was excellent. And there's also koi here it was very beautiful. 5 for the waterfall views act :)

Our respite stay after a full day of chasing Volcano Craters and remote petroglyphs…read more Ten minutes from the park exit, just had dinner in the park. Works out great , self check in. Old fashioned but just right for the Area.

This was a great fond for us. We have never been on this island. Literally 3 minutes from Volcano…read moreNatl Park. We stayed in Rm 9. Convenient path to car and hot tub. We used the hot tub 2x and it was perfect temp. I thought it was crazy for a gas fireplace in room. We used it 3x because it was rainy here. Staff was helpful by providing us ice and utensils and glasses that we could leave in room. They don't want you drinking the water so they provide a 5 gal jug of water. Good to bathe in but not drink. They provided a small fridge, coffee maker, toiletries. The room was big enough that they could have added a coffee table by fireplace to set your drinks on. No TV but we had our own electronics. WiFi was on point. Ample parking. They don't do daily room service unless you ask. The sound of the birds at night is amazing. They communicate right away via text for anything you need. I would definitely stay here again.

I've never had the most horrible front desk service in my years coming to Hilo & staying at the…read moreHilo Hawaiian. if the front desk lady thought she could get away with her stink attitude she's sadly mistaken. Her disrespect towards me (and I'm LOCAL! BORN & RAISED! She spoke with no respect! No friendliness, NO ALOHA! Why would you employee someone like this! Im not sure if housekeeping was short staff, but we waited patiently for 4 hours for a room! it's sad that one rotten employee can act this way and get away with it! I hope she apologizes to us for the wait as a common courtesy...if not I will take this to the higher ups...Saturday 2/14/26 3:31pm HER NAME IS ALICIA...

Fantastic hotel in Hilo! We stayed here for a couple of nights on our vacation and it was great…read more The lobby is spacious and modern looking with plenty of places for lounging. There is a pool to the side of the hotel and lots of parking available. The hotel also has a restaurant bar and a proper restaurant, a steakhouse that does buffets on the weekend. We didn't do the buffet as neither of us really enjoys eating at a buffet but we did have breakfast there and we went to the bar side for a couple of drinks, including a free cocktail upon check in. The room was clean and had everything we needed. We booked a room facing the water and the coconut island which was a lovely view. You can hear through the wall quite loudly but if turning on the fan constantly helped drown out the noise at night. I was a little annoyed that we were placed in a room next to a family with a bunch of kids, including a crying infant when the hotel didn't seem to be too busy during our stay. I went outside a couple of times to enjoy the view with some drinks but had to get back inside immediately due to the loud crying. We were also issued a $10 voucher to use at the restaurant. We used one for breakfast but could not use the other 2 vouchers. There are other restaurants nearby and even one that is a walking distance. Had there been an option to order from a menu at the steakhouse, I would have loved the chance to do so. Perhaps next time. Overall, the stay was good and would not hesitate to book this place again if ever in Hilo in the future.

Nothing good to say about this place…read more We couldn't stay because it was bad from the moment we got there. Hot water would take 15-20 minutes to get to the shower. No ice machine, no internet, no TV, no place to set your luggage except the floor. The pictures must be old because when we got there it was more rundown. Stairs were sketchy and the place really needs some work all around. Unsure why anyone would give this place a 5 star review when I am giving it one star because you have to give something. Do not make a reservation unless you want to give your money away because they have it posted that if you have a complaint about this place built in 1911, it will not suffice to get a refund of your first day if you don't cancel 24 hours prior. I highly recommend asking to see your room and tour the property before choosing to stay there so you know what you are getting yourself in to.

if I could give it minus stars I would. I urge you not to stay here. Everything is rundown what…read morethey call a superior room is a dump. They will tell you your room will have a king bed, but they give you a queen there are no phones, TV or alarm clock in the room & the toilet wobbles. There are holes everywhere. Someone tried to enter my room, and suddenly the manager claims it was a room check. I don't understand it and she didn't seem to care about my safety or the fact that I got an anxiety and had to sleep with when I open I didn't even feel safe to leave the room with my belongings to go into town to get something to eat. It was a nightmare. I didn't trust to leave my belongings for fear that someone would enter my room to steal them by the way, the manager says her family sleeps at the hotel. It's more like a motel dump.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

The staff is amazing! From the desk to cleaning crew, Trisha is so kind! Everyone always so…read moregracious and went above and beyond. Truly tried to do everything and anything possible for my Mom and I. thank you! Also loved the Koi pond we looked out over and the views. The room was clean and comfortable(mattress is amazing) but it is an older hotel and could use some updates. Faucets in the shower were sticky and hard to turn. No fan in the bathroom either. New mirror is great though! Construction on the first floor was very loud as well as traffic due to thin walls. Banyan drive felt very sketchy and unsafe at night and neither of us wanted to walk in that direction Coffee at the front was excellent and got our days started right! From check in to check out was so smooth and easy!