There is one main reason I use Blake's, and his name is Troy. It's his honesty, integrity and amazing customer Service that keeps me coming back. Yes, Blake's does great body work, but customer service is everything, especially when dealing with a stressful car accident. I have four teenagers and unfortunately this means I've used Blake's more times than I can count. Each time I have asked to deal with Troy, because I know he will do his best to fix the situation with as less stress on me as the customer as possible. I have also referred many friends, who have all been completely satisfied. Here is an example of why I will always be a customer as long as Troy is there. After I returned home with my last car repair, a couple pieces were loose. I came back to the shop a couple weeks later on a weekend to see if they could fix the problem. An older gentlemen came out and actually hinted to the fact that it may have been something I did. I said to myself "really, on the exact panel that was just repaired". I was actually thinking that if this isn't resolved I might have to change shops. Anyway, I asked him when Troy would be in and returned later. As usual, Troy was amazing!! He took a look, apologized, ordered the part and fixed everything without any hesitation. This guy is the real deal. Very hard to find in this day and age. 5 stars for the work and the honesty and integrity to stand behind their repairs. read more

Have brought my "97 Acura there at least 3 times and will be bringing it again tomorrow, 12/12/24. They are absolutely the finest technicians and most honest autobody repair I have ever been to. I also (many years ago, brought them my 1968 Mustang coverable) At that time I had no garage and my poor Mustang would get very wet inside, so sadly...I had to sell it. read more

Mostly good experiences here but it's recently changed hands and my quote seems to have gotten lost. Could be my fault, I haven't seen it but didn't dig that deep, no one has followed up but I suppose the issue has just kinda fixed itself. The woman who took a look at my van told me the bumper that had been hit while parked could use some new clips but wasn't going to fall off. Which was all I really needed to hear. read more

Update: I thought this was a standard repair and that they did an OK job even though they let the car get robbed and vandalized while in their possession AND didn't compensate me for my losses BUT, with all the heavy rain this winter I discovered that they must not have properly sealed the windshield, as I found drops of water INSIDE my windshield, which have now led to a terrible smell of mold in my car. WOW. I went to this shop because of the good reviews, but I couldn't be more unhappy with my experience with Blakes. The smell is not going away and is awful-- it's like my car is ruined, I hate having to drive because of the strong mold smell inside of it. Negative 10 stars for Blakes. read more

Blake's is GREAT!!! Wonderful customer service, a little slow on returning calls, but once you get your "guy" on the phone, things go very smoothly!! It took two weeks for the insurance company to get the check to them so they could start work on my vehicle, but once that check arrived, I was in and out in three days! My car was new when it was hit, and looks new now! Great work! Thank you Blake's Auto Body!! read more

Blake's Auto Body - Body Shops Near Me - Novato, California

I've used Blake's for years for auto body work and they are always on time, great work and delivery is good. They have your rental car waiting at their front door so no time wasted waiting at the shop. Very efficient office operation and they will correct anything without charge if you don't like. Never had to do that but they do stand by their work! Highly recommended! read more

I recently checked in at Blake's and was amazed to see I haven't reviewed it yet! We've been Blake's customers for a dozen years, since we first moved up to the North Bay and I backed my car into my wife's Porsche (yes, banged up both cars at the same time). The staff at Blake's was more than understanding (even though they did make fun of my blunder a bit), and worked to save me some money especially since I didn't want to put a claim in for my stupidity. Since then, they've worked on three cars for us, and always underpromise and overdeliver on every job. For example, most recently I brought my aging SUV in - the passenger window wouldn't operate at all. Although they explained it was probably the regulator, which would need to be replaced for $$$, when I returned the next morning I was informed the window had just come off the track and they easily fixed it for just a small labor charge! Would I have paid a couple hundred more for the part? Absolutely. Have they once again earned my eternal loyalty with their integrity and honesty? Yup, that's about it. They're here in Novato. They're honest. They do great work. What more do you need to know? read more

I have been using Blake's Auto Body since I first met him in a Leads Exchange Club in the late 80's. It has always been a 5 star experience. Personnel explain the work, costs, and handle coverage with the insurance company. All 5 star insuring you are a very happy satisfied client. Love them and highly recommend them. read more

On two occasions over a period of 3 years, my car came back to me with grease stains on the carpet or interior, and the job was not complete. I had to go back on the first occasion, and I still don't have the wheel hub insurance paid for the second time. I should have known not to go back, but they were nice people and close to my home, so I gave them a second chance. My mistake. read more

I had a great experience with my car in for repairs. They kept me informed throughout the whole process and my car came out looking GREAT! Very nice people inside and they knew exactly what it takes to get the car looking like new again. read more

Wow this place is a total rip off. I won't go into detail regarding the story i was given about the length they had to go to fix a three dents in one door of the car. But in summary they basically claimed they needed to take apart nearly my entire car - my advice is get additional quotes. I went elsewhere and the price was half and the door looks great. read more

Blake's did an extremely poor repair job manages by Fernando and ignored by Troy promising me car would be better than factory paint. This took time to investigate lack of care and work on my newly purchased car. Reported to bureau and they have violations on the paperwork. Fernando refused to acknowledge poor workmanship on my vehicle. Mark , the owner, claims car was returned in pre accident condition, and that my eyes are The problem, under these circumstances car was returned with array of problems costing time and money to recognize catastrophic repairs and damage to my vehicle. 1. DEAD battery, $300 . No one in town could replace battery, stranded twice 2. HEADLIGHT, first installed wrong headlight then replaced with correct headlight with SCRATCHES, and it is derfective headlight never inspected after install and beams not adjusted caused burnt lense. $1500 replacement. 3. Bad WHEEL ALIGNMENT factory set off and tech noted , bad right tire pulling, causing two front tires to be Replaced. Torqued to the right. Had to have other shop check all the suspension, torque to find cause and paid And three days off work. $150 plus $75. 4, PAINT TRANSPARENCY , variety of mismatched patchwork blending lacking color , clear coar and standard shop factory . lack of paint on doors, *confirmed by three reputable authorized paint shops 2 local 1 Vacaville dealership auto shop. $10, 000. Custom shops i town agree color is mismatched. 5. DAmage. Runners, trim, poor assembly. Pride unknown 6. Right door does not close causing rain to leak in window 7. Part missing from State Farm claim with written IOU. reminded Troy several times. Unknown price but I have to take a day off work to replace at dealer. 8. New front tires $350 from ear and tear. H and J tire tech said he j ew it was a bad tire, They had this car six weeks. Dismissve and unprofessional group of employees and owners lack of 100 percent binding agreement. 'I will post my photos soon. car returned dead, battery failed twice on my hybrid. Dangerous and key fob not recognized. I was stranded twice after checking health of battery they never trickled charge it in the six weeks. They obviously killed it did a quick charge and it died in hours of pick up. Owner dignoted this first obvious issue. Right tre pulling. Had to call tire place , wheel alignment not set to factory and ignored technician noted that the car was pulling to the right. They said they test drove it. read more

Blake's Auto Body has worked on my car four times and each time I am pleasantly surprised (although at this point, I shouldn't be, given my past experiences). They are high quality service, reasonably priced and customer satisfaction oriented. I generally don't write reviews, but after today's experience, they deserve it. Prius tail lights out. Toyota quoted me $600 to replace the entire chassis. Gus @ Blake looked at it. Said the bulbs were all that needed to be replaced. No charge for the bulbs. No charge for the service. In and out in 10 minutes, $600 saved. Paying them back w/ appropriate PR. Never have been to a body shop that's more interested in my happiness vs. their bottom line. Not looking forward to my 5th car problem, but grateful that Blake's will be there. HIGHLY recommended! read more

Although I informed Blake's that my insurer would reimburse my deductible, they would hear none of that and before releasing my car, they insisted I pay my $500 deductible. That was 1 week ago. I now received a call informing me that they also received payment from my insurer, but that it would take at least a week to get processed because the reimbursement was coming from another office. They push an electronic review post work suggesting that you give them favorable reviews. The car was kept 2 extra business (4extra days including a weekend). I'm wondering if they're taking on more than they can deliver. I'm passing this on to my insurer, as well. read more

The auto body shop is not a place that one seeks to visit, I have only been here through necessity when involved in accidents. BUT, if you do find yourself having to visit, this is the shop to go to. Fernando, the manager of the shop was very professional and has put me at ease when I found the necessity to come here on it seems too many occasions. Troy was also a consummate professional, and has arranged transportation for me when dropping off vehicles, you cannot go wrong with Blakes, highly recommended! read more

I guess my review didn't get posted so I'm writing a shorter, less eloquent one. My experience at Blake's was terrible. Allstate sent me there for an estimate after one of their clients hit me. Long story short, Mike filled out the paperwork on two separate occasions. On both those occasions, he not only didn't give Allstate the paperwork but he LIED to them and said I never even showed up! He did this TWICE!! Why would he fill the papers out then tell the insurance company that I cancelled on him? So after almost 4 months of trying to get paid for my car, the Allstate rep finally spoke to the manager at Blake's. When the rep got back to me he said he won't be sending anybody to Blake's anymore after they did this to me. I gotta say I agree with that decision. I'd give Blake's auto body ZERO stars if possible read more

After getting into a scrape with another car, their insurance, Geico, took full responsibility for the damage to my car. Geico sent us to G&C in San Rafael for the estimate. We stopped by to check the place out and didn't receive a very warm reception, to say the least. At this point, my husband, who used to be a detailer for RAB Mercedes (among others), remembered that Blake's had a good reputation for doing quality work. I'm glad he made that suggestion, and so is he! We have an Oldsmobile SUV that is out of production and not easy to get parts for. Furthermore, my husband wanted to be sure the work and especially the paint job were up to his standards. To make a long story short, he couldn't see a difference! The paint blends perfectly and even though parts were not available anywhere on the West Coast, Mike Y. called around and located a fender and side molding for us. He even got the molding overnighted when they realized the original wouldn't go back on right. Kudos to Mike and Fernando and the other staff at Blake's for going the extra mile and getting my car back to me in three days! read more

I was read-ended boooo! So I asked who my friends recommended for body work and they all (all) said Blake's. That is a great sign. I called and was told to just pop in for an estimate and so I did. They are on a dead end street in Novato right near downtown, super convenient. They are also a preferred shop per USAA (my insurer) but I was going through the other parties insurance (Nationwide) still that made me feel safer. Estimate was written in about 15 minutes and I made an appointment for two weeks out, they are really busy. That wasn't a problem. Dropped my car off on a Monday and it was done on a Wednesday, it looks amazing. I had daily updates via email and phone which was a nice touch. It made it seem really personal, they also took care of all the paperwork. That is really nice. They have a nice lobby with a water feature and coffee and things. Nice to have a place to chill. Troy was my contact here and he did a professional and wonderful job. read more

I have a 2020 Kia Telluride. Sadly I was rear ended....The new cars have all these sensors and electronic gizmos and lots of them were totaled since there are several sensors in the rear of the car. I really wish I had a 1965 car with ZERO electronic features! Fortunately I had Fernando who made sure the car was absolutely perfect when it was returned to me. I also want to thank Cindy the office manager who made sure I knew what was happening with my car. I would only take my car to Blake's. 5 star service and 5 star work. thanks diana read more

After being sideswiped in the rear quarter panel I needed a great repair shop. Yelp recommendations were good for Blakes so I went with them. Fortunately I had Fine service, pleasant staff, careful work, on a timely schedule, that made my Lexus new again. read more

We had a great experience at Blake's Auto Body. I did some minor body damage to our car, but even minor damage is expensive to fix. While Blake's wasn't the lowest estimate we received, our insurance company preferred to have them do the work. I sure am glad they steered us in this direction. The office at Blake's is clean and spacious. The staff is friendly and professional. The guy who did the evaluation of our car really talked me through why certain items cost what they did, and realistically how much time it would take to make the repairs. I felt that I was being dealt with fairly and honestly. Since we work long hours, Blake's allowed us to drop off our car in their lot before they opened for the day. This was very convenient and helpful. The repairs were completed on the exact day that Blake's said they would be, and they processed all the insurance paperwork for us. We didn't have to do anything-- it was very easy and stress-free. Then, when we were trying to figure out how to pick up the car during business hours (who leaves work early? what about the car seat for the little one?), Blake's offered to simply drive the car to our house. This saved us so much trouble and I really appreciated it. I feel like Blake's went above and beyond for us during the entire experience with them. Hopefully I will not damage our car again, but if it happens I know where I will take it. I highly recommend Blake's! read more

I went to Blake's after the driver side front panel of my Honda Odyssey was dented in by the Shell car wash at Novato Blvd. (thank you Danville Petroleum Inc. dba Shell). The professional at Blake's provided me with a reasonable repair estimate which included replacing the panel and repainting it with the door. Then they said that they could try to pull the panel out with a tool. I told them to give it a try; what did I have to lose? And after their best technician strategically used his crowbar... the panel assumed about 90% of its original shape, which was acceptable to me. The best part... they did not charge me for this service! Thank you Blake's! read more

These guys are great. My son's car was in a fender bender, they did a great job on the repairs, took care of all the insurance paperwork. The car started acting up a couple days after we picked it up, Blake's took it in and diagnosed it free of charge. Turned out to be the battery wasn't holding a charge. Blake's installed a new Interstate battery free of charge. Now that's service! Thank you Fernando for all you've done and all you do! I will always recommend Blake's. I tried G&C once, it was the worst experience of my life, I turned them in to BBB, got a $480 refund. That's how bad they were. So thank you again Blake's! read more

Troy at Blake's was absolutely great!! He was extremely helpful and knowledgeable in all areas concerning collisions and insurance as well. I'm very happy with my appointment at Blake's and my interaction with Troy. I absolutely recommend them. Mike read more

Blake's is awesome. They worked with the insurance company when we got rear ended and kept my car from being "totaled". I got text messages to keep me updated and if I called, everyone was helpful and friendly. They did a beautiful job on the repair and returned my car washed and vacuumed out! I would definitely return for any future work. read more

They are genuinely caring and want to do their best work for their clients. I had about 8K if damage that was done to perfection. I'm very pleased with their timeline of work and their craftsmanship. I also feel like they are honest! I will definitely keep coming back if I ever need them read more

These guys are the best! They are total professionals from the moment you walk in to the moment you pick up your car. I received constant updates both via phone calls and emails and felt I was a part of the repair from beginning to end. It was an accident that was not my fault and they went to bat for me and made dealing with the insurance company flawless. I hope I never have to use them again, but if I ever do, I will never go anywhere else. I highly recommend Blake's and the entire staff. Thank you read more

I recently took my Civic here and had a great experience. Customer service: Mason was friendly and straight forward. I felt as though I could really trust him. Him and his team seemed very professional. Repair service: The speed of service was incredible. I didn't drop the car off until all parts were on site and from there they completed all repairs in 4 days, even though they quoted me 5 days. The quality of the work looks great so far and I'm very happy with how the car looks. I definitely recommend this shop and this location to anyone looking for a quality body shop. read more

Our car was hit and damaged by a piece of metal on the road that the car in front of us hit and then it flew into our vehicle. Our insurance had a few suggestions for auto body shops and we went with Blake's. I took it in for a quick look and they determined they could fix it the following week. As we could drive it, we weren't in any hurry. We took it in and everything they said they would do, they did. They were very communicative and helpful during the entire process. When we got it back, it looked like a brand new vehicle. I highly recommend this shop! read more

This is as good as it gets, as far as I'm concerned. Troy was wonderful. Friendly, efficient, fast service as a fair price. They did a great job replacing a broken fuel door and painting it, and doing it with a minimum of hassle for me. They were on time with their appointments (or even early) and so pleasant to work with, that they would be the first place I would go if need auto body work done on my automobile. Also they are incredibly candid and up front about how to best spend one's money on cars; they don't try to sell you what you don't need. I agree with all the other 5-star reviews...I'm really glad I found this place. Thank you Troy and Blake's! read more

Awesome work! I worked with Troy and he was excellent! Honest family man. I will continue to bring my car here and highly recommend this shop. read more

Recently we made our 4th trip, over the past few years, to Blake's Auto Body in Novato. Blake's is our go to for auto body repair. Troy and the entire staff take care of you, the customer. They stand behind their work. In our most recent case (Dec 17 / Jan 18), Troy arraigned for a rental car, paid for by Blake's, when my repair wasn't quite right. Blake's made sure that the repair was perfect. Blake's does the absolute best quality work and their customer service is second to none. Shout out to Cory, who painted a very difficult front bumper, and made it look just like new. We highly recommend Blake's Auto Body, in Novato, and would not take my vehicle anywhere else. read more

Unfortunately, been here twice this year to repair my car after my nanny got into a couple accidents. Gus at Blake's has been great. He keeps me informed of the status, they turn-around info to get quotes, insurance approval, parts in 2 days, and turn around repairs very quickly. Very professional and quality work. read more

Took our SUV here to have the hood repainted, which had faded down to basically bare metal. Troy inspected it, prepared the quote in just a few minutes, and then they waited patiently while I fought with the paint insurance company over it, and repainted it perfectly for the quoted price once I eventually got the check from insurance. Couldn't have been smoother, and they also seem to have vacuumed the inside of our vehicle before I picked it up. Wonderful! read more

I had a small incident with my auto a while back, and took my car here to get it fixed up. They did a great job on the back bumber/fender. It was "insurance work" so the fees were covered, so I don't have much to say about pricing and stuff. But the car was ready when they said it would be. The guys there were pleasant to work with as well. There were no headaches, and things went as planned. read more

I've stopped by there a couple of times and both times left incredibly impressed with the manner they conduct business. I had a mishap with scissors and leather upholstery about a year ago, while Blake's couldn't help me with this particular issue, they were very helpful. They referred me to another shop that specializes in upholstery. Last week I had a little mishap parking in my spot at home, which is a tough one to park in. The front bumper was hanging half off, and there was a lot of paint transfer. After it happened I was so sad and mad at myself and I figured I'd look up what was most popular. I saw on Yelp! that they were highest rated, and I remembered my experience, but at the moment I couldn't remember the name. I figured it was the same one once I saw the address. So the next morning before work I went over to the shop and told the guy working what happened. I expected to wait...but even though he seemed to be the only guy working and he *still* came out with me and immediately helped me with my car. 10 minutes later (if even) he had popped the bumper back into place and buffered off the paint transfer. NO CHARGE. I was blown away and so relieved. Granted there's still a little corner that comes loose, but I definitely can't complain. Next time I have ANY kind of issue, body work wise, I would not hesitate going back to Blake's. read more

Fernando (the mgr.) just spent 30 mns. doing touch-up paint work on my car free of charge! I had a huge chunk of paint missing from someones door scraping the side of my car so I brought in my touch-up paint I had gotten from the dealer and figured I'd leave it there, they would do their best and then I'd pick it up later. Instead Fernando walked out with me and immediately took it to the back while I waited and painted in, not only the section I had come in for, but also various other nicks and scratches that were on different sections of the car. He also buffed out some funky white scratches that drove me crazy on the hatchback section. Amazing customer service. Just smiled when I asked how much I owed him and sent me on my way. I ordered him a pizza for lunch from Stefano's for all of his help. Couldn't be more impressed. read more

I can't say enough good things about how professional and pleasant Blake's is to work with. The insurance company was pleased that I had chosen Blakes to repair my car and that made it even better. They go out of their way to be fair and efficient. I'm an insurance agent and know what a nightmare a bad body shop can be. Kudos to you Blake's! You know how to deliver excellent work and customer service as well. read more

Best experience I've ever had with any sort of car-related business (ie: mechanics, auto body repair, tires, oil changes, etc)! The office is clean, the staff is friendly and helpful. Nick kept me informed of their progress and the work was done within the time frame he predicted. Very professional shop! read more

Fast professional service with a conveniently located Enterprise a couple blocks away.