I bought my car in 2016,not thinking this place is still open but just Incase it is I want to share…read moremy story, I spent 5 months driving this car and after that I could not drive it because I couldn't get another temporary tag also this guy would not take are calls. So we called the country clerk and the police, we been to count about 8 times before WE had to tract down and buy the title OURSELVES because he didn't buy it from the car people. Flash forward to 2019 and we still have not got our money back because he have 6 other people he has to pay back. I will be luck if I see my $500 ever again! Not to mention the problems! He over filled the oil,no fluids, horrible tire

I purchased this car in July 2017...now in November he still has not sent the title. After calling…read moreregularly for over a month, he finally called me back to tell me he had sent the title, but would request a duplicate title and send it. Two months later, he still has not sent the title, and no longer answers the phone or calls back. I have filed a complaint with the motor vehicle commission, who suggested I take this to court to retrieve the title. In addition, the "minor repair" that was needed according to him turned out to be several hundred dollars worth of repairs needed.

I was looking for a used Subaru . While talking to Jared my salesperson, another sales guy…read moreoverheard our conversation and suggest a Mazda CX5 they had on the lot. I go this morning to pick up the Mazda all newly detailed a full tank of gas. I'm 77 yrs old and have bought and traded cars a few times in my lifetime. I had the Absolute best experience of buying an auto I have ever had. I signed a few pieces of paper and , wrote a check , and out the door. Did not feel any pressure at all . No pressure to buy extended warranty ( like another dealership in town) absolutely seamless purchase experience. Fast, easy and out the door. Guwina M.

I called from out of town to get information on a vehicle. Talked with Matt Moore. We immediately…read morehad a professional and candid conversation without any sales pitch or pressure. We went back and forth regarding the purchase and I finally got the vehicle that I inquired about. Matt was great to work with and treated me with respect and never fell into the consummate salesman role! I purchased the vehicle because of him and feel that he could be a friend , and I will certainly work with him on any future purchases. Throughout the process I also worked with Alex Martinez who was just as professional and worked with me on the day I picked up the vehicle to make sure that it went smoothly and efficiently. He was an asset and added to the overall buying experience.

DO NOT BUY FROM THIS DEALERSHIP I would give them negative…read morestars if I could We bought a used Chrysler Pacifica from them less than 76000 miles on it in February and the day I drove it off the lot the check engine light came on. We have a full warranty so we took it back, since then, the beginning of February (I write this mid may) I have driven the car maybe 3 days total because the light continues to come back on the same day we pick it up from the shop despite them "fixing it" at least 7 times now. They have had it in the shop for months, each time the light comes on they have it at a minimum of two weeks, they cannot fix the problem without the light coming back on the day I pick it up. They refuse to fix this issue or get us in another car despite the fact that this check engine code was CLEARLY there before we bought the car and they just cleared it hoping someone would come take their broken inventory off their hands. The Sales manager continues to ignore us and will not get back with us to try and come up with a solution. I am 9 months pregnant and each time we go to return this car we have to switch three car seats out, and I often have to do this on my own. they do not care. They expect us to continue to bring it in and get it "fixed" only to turn around and bring it back the same or next day because the same issue remains, the light ALWAYS returns. We are driving from the other side of Lexington each time wasting SO MUCH gas, time, and energy on an issue they cannot resolve and have no resolution in sight. These people will waste your time, waste your money, and expect you to just take it. I have lost all hope in them ever fixing my van or fixing this issue by just taking back the broken car they sold us. You are better off going to a buy here pay here lot or buying from a stranger on Facebook marketplace than buying from these absolute frauds.

I would never buy a car from this dealership again. There is a big hole in the carpet on the…read moredriver's side that was covered up by a piece of paper that was supposed to protect the carpet. Little did I know that it was covering something they didn't want me to see. Also, I received a key that was falling apart and they wouldn't replace it. Do not go there! It's not going to work out the way you want it to. I just hope and pray that's all that is all that is wrong with it.

TLDR- Amazing dealer, works with price, flexible on trade…read morein offers, easy pain free buying experience, respectful of your time pleasant and professional! I would like to start off by saying I HATE dealerships so believe when I say I'm still surprised I had such a pleasant experience here. As a woman it can be so difficult purchasing a vehicle, not once did I feel disrespected or talked down to when speaking with Nik. I perused at least 7-10 different places and even one more after leaving here and trust when I say you are in great hands when purchasing a vehicle from Jack Kain Ford. Nikolaus Venn is the absolute best car salesman I have encountered! I've lived in several other states and car buying is on my list of worst tasks, but Nik made it look effortless. He was generous on my trade in offer(always a plus) the vehicle itself was in IMMACULATE, pristine condition, and the safest one on the market. No issues other than needing an oil change (simple fix) I lost track of how many hoopties and lemons I had to look at from other dealers before I settled on this particular dealership+vehicle! If I had not been stubborn, set on checking out another vehicle, I could have left with my vehicle that day. Nik submitted everything over night and I was able to pick my vehicle up the next morning and Nik had it cleaned one more time! Max assisted me with the closing process and I was out in less than 15min and still made it in earlier than I expected to work. I can't think of a single negative experience and I will be more than glad to come buy a shiny new ST and truck from here and only here when I'm ready! Thanks again for such an incredible and painless buying experience! Lastly, definitely Nik Venn for 2025 best salesman.

If you purchase a vehicle from this place, you have to get Nik Venn. I eventually didn't buy a…read moretruck, was on the fence. Nik kept me posted with new inventory of Ranger Raptor. Never pressured just real good customer service. Sent me videos. I tell you Nik is the man. Trust me, he will not let you down. When I do decide to buy, I'll hit up Nik. Good jog Nik

Joey, Travis and the entire Service and Parts department are a lifesaver. We were visiting from…read moreKC for a wedding. My hybrid Tucson battery management system broke down and car would not start. They did everything possible to take care of us and get us safely on the road home. We are truly grateful for the extraordinary service and compassion they delivered for us.

Friendly Staff but low ball on your trade in. Offered 3400.00 less than KBB. Trade In Value. Had…read moreno one in dealership buying a car when I was there. Maybe that is why.

I am giving 6 STARS to cartown Kia of Nicholasville again. My advisor Alisha Adair took very good…read morecare of me. My 2024 Kia barely 20,000 mile on it. The instrument pane went Black. She got me in and done. It needs a hard something another Lololol. Out within couple hours. Thank you cartown Kia

Alisha and Anthony were very helpful on getting me in for my oil change. I didn't have to wait,…read moreand they even washed my vehicle before I received it back. Highly recommend

I have been taking my 2020 Camry there for service since new. After my recent oil change and tire…read morerotation I get a call........OH NO!! Something must be wrong! Nope, just a stupid sales call wanting me to sell them my car! I don't appreciate them using my personal information to have some sales piranha trying to take or sell me something! So unprofessional. I would LOVE it if an actual manager would call me, not some buddy of the salesman that thinks it's a joke! Now I'm questioning if they really did change the oil or and rotate the tires or did they just park it out back for an hour and a half just to harass me with some sales bull$hit?!?

First and last experience at this dealership for service on my truck. I made an appointment and…read moreshowed up 15 minutes early. Checked in and the service technician said they usually take 1 to 1 1/2 hr for oil change and tire rotation. After an hour I went to the overlook of the service bay and didn't see my truck so I went and asked the service technician if it was done. They hadn't even started and I was behind multiple people in the queue for service. I got my truck and went home. Never going back. I have always dealt with greens in Lexington and that is where I'll go from now on. There was no apology for wasting my time either.