I have been a customer of this place since I moved permanently back to Canada in 2018 and am providing the highest customer rating for the owner Christine and her continued helpfulness over all these years. My dealings with her have always been pleasant and helpful, and she accommodates my request for after hours pick up in the locked boxes. I endorse a 5 star rating for the business ! read more

ZERO STAR!!! We used the mailbox service here for 3 months. It served the purpose. But I have to warn you, the lady who works here has horrible attitude! I believe she may be the owner. There is another gentleman working there who is much nicer and have better service. Dear Owner - you are not only providing package service, you are also providing CUSTOMER SERVICE. There are so many other options out there if you haven't learn yet. Good luck to your business. read more

I am a little surprised at all the bad reviews here. While it is true Christina does not have the most congenial people skills...they certainly are not as bad as some folks here have said. I've had a box rented from her since late 2012. The largest item I had delivered there was a set of 4 snow tires. Having moved from Surrey BC to further inland I don't get to Blaine as often as I used to. She has always been good about packing up whatever is in my mailbox and forwarding to me at just her cost. So, I guess you get the respect you give. I have absolutely no complaints about this business. /s/ T Stephens read more

This place is fantastic. You literally could not get a place closer to the border (btw, the Google map here is incorrect, 477 Peace Portal Dr is just off the freeway on the right when coming south). The owner was very clear with me about the fees over the phone when I signed up. I researched a bunch of places in the area and found no others cheaper for the type of service they offer. If you want a regular post office box - go to the Post Office (slightly cheaper). If you want package delivery service, this is your place! Package delivery service is ideal if you don't get that many packages or if you need a package shipped requiring a signature where a PO box won't work. There is a $10 annual fee which gets you started. Any time you have a package delivered she holds it for you for a small fee ($2/week for a small package up to 20lbs I think) slightly more, but not much more, for larger packages. This is perfect if you are expecting a package and drive down to pick it up within a week or two. If you want to let it sit there for a couple months, this is probably not for you. If you are shipping yourself a refrigerator or a weight bench, have it delivered to your house why don't ya. The proprietor is very friendly and straightforward. She is human, if you notice something awry just tell her, she'll straighten it right out for you with no tension or distress. I've never had any issues with Mail Boxes Plus and would recommend it to anyone. Great service, convenient, cheap and friendly. read more

Horrible service ever. Hanna who signed as receiving our package for a rush Saturday delivery insisted the package didn't arrive even after we received confirmation via UPS online with her name signed as the receiver. She yelled at us in front of customers as we were on the phone with UPS to find where our important package was. We stayed up to 1 hour finally letting us go to into the back to look for it ourselves in the storage. What a mess back there! No organization whatsoever. Guess what we found it within 5 secs! Ridiculous! 1 hour to finally locate our own package. Closed our account with mail boxes plus immediately. No apologies at all came out of Hanna. Never ever do business with Mail Boxes Plus. read more

Avoid this place. The owner is nasty, unprofessional and sometimes makes up prices for storage and receiving mail which are not in my contract. When I refused to pay a non contractual surcharge for a parcel which was "over weight" which had to literally find myself she called the police!!!! More than once, I've had to hunt in the back room for my parcels. Several times I have come to get a parcel and the shop is not open on time and a group of other anxious people are waiting. Check the filtered reviews. Notice that the only positive review is three years old. read more

I am not sure that there could be a more unhappy owner of a business that directly interfaces with the public. Christina seems grouchy all of the time....even when she is trying to be nice. I ended up refusing to work with her because of her poor attitude and people skills. My poor partner was the brunt of her unhappiness. This is not the cheapest mailbox shop in Blaine and it certainly is not the cleanest. It has 24-hour access to your mailbox and arrangements can be made for smaller parcels for after hours pick-up. But frankly, the owner's bad attitude left such a sore spot that we ended up leaving. Too bad it took so many years to jump ship! read more

If you want to be yelled at, degraded and have your packages held hostage by this woman - then use this place. Otherwise, to all the Canadians thinking about using it because it is so close to the border crossing - you may want to think again. They are so unorganized and every single time I go in there she tells me she does not have my package, then she starts yelling at me about how I need to have my tracking number before "asking" me for it because I always make sure I have my tracking number with me before going to this terrible place. She also just obscurely increased her holding prices for small packages from $2 a week to $3 a week without sending anyone a notification or telling anyone. She changed the prices on Dec 1 but if you had stuff delivered or sitting there before Dec 1, you now owe $3 a week for the weeks prior to Dec 1. While I was in there the other day, she was in a yelling match with a customer over the increase in fees. Talk about great customer service, she does not care about her customers, nor should she be in business if she hates it so much. I will not be going back there as there are plenty of other places to use in Blaine, Point Roberts and Bellingham. It is always such a hassle going in there because it takes her at least 10 minutes to find a single package. She does not provide email notification and is rude and hard to deal with. Seriously though - pick another place if you are thinking of using this one. You will be better off. read more

Convenient location, right off the Peace Arch crossing. Seems to be part of a home, used as an office so it isn't fancy. Does have your own mailbox section to check into on the right side. sell some local artists jewellery. but it's not a handy location on weekends, they close at 3pm! Nice lady though. reasonable rates, even for Canadian dollar 10%, I can live with that. read more

Worst service ever. I had to pay over $15 for parcel pick-up, it is rob. The woman did not allow one-time pickup service and asked me for $10 renewal for registration in Oct. 2013. In Jan. 2014 when I came back for another pickup, I was told I did not renew my registration and asked for another $10. She refused to give me the package until she robbed another $10 from me. USE ANY OTHER OFFICE RATHER THAN THIS ONE, OR YOU WILL REGRET! --update-- And, she returned my letter mail without any notice which is the gift card coming with the purchase of package. Also I paid $5 for the 19.6 lbs box due to she insisted it is over-weight (20 lbs) So, I lost $20 gift card and paid $15 for one box pickup! $35 for one pickup that was supposed to be at cost $3!!! read more

I see some loyal fans have been providing Mailbox Plus with great reviews and others have been complaining. I have no allegiance to one mail box service over the other. Its very simple for me. I expect to pick up the mail when it has arrived and it should be at the convenient time for me. Unfortunately it is not the case with this company Pro's - right next to subway (easy to remember) Con's - Tendency to lose packages (they lost a package of mine and promised to reimburse me $3) - Gave my package to a 3rd person (because of similar last names) and had to drive to Vancouver to pick it up from them. - Annual fee of $10? (most other mail boxes are free e.g. 24/7 Parcel, etc) - Time for pick up is normal business hours and 10am - 2pm on Saturday (most people work during normal business hours so really its only 1 day that we can pick up. - No after hours pick up unless you buy a mail box (no thanks, not for 1 odd mail that comes for me) - If you miss that 1 Saturday, they charge another $3 for the missed week. Overall, the lady that works there is lovely, but not really a business woman. Like my Rating says... Meh, I've experienced better. read more

I have been using Christina's service for over 5 years ( will continue to do so) and I don't understand these negative reviews. The staff/company do exactly what it/they is set up to do. Hold your mail, charge you a fee for doing just that. I'm not sure what other lofty or magical expectations people have of a mail holding/forwarding company. They are consistent and reliable. The mail forwarding company that set up across from them packed up shop and dissapeared within a year or so. At least we know Christina or Jake will be there when we go to pick up our mail during their work hours. read more

Meh. I've gone with my friend to pick things up here before ... the limited hours to pick up packages drives me insane!

I have been with BMP for around 3 years. I live on Vancouver Island but work in Vancouver. I buy a lot of eBay stuff and also Amazon etc. I used to get most of my packages shipped to my place in Nanaimo or Vancouver but when USPS raised their rates I realized I could save a lot of money by picking my packages up in Blaine. Most of the things I get are either free shipping or $10 to $20 cheaper to ship to Blaine. Only once was there a mistake on my fees and it was a busy day there plus I had around 14 parcels to pick up, the error was $4 and the owner looked it over and immediately gave me my money back. I make money by using their service and also fill up my tank in Blaine to save $7 as well! Plus nobody has mentioned that they will throw out all your unwanted packaging as well, no charge. Great place. read more

The most horrendous customer service I have experienced so far in the U.S. That and another man who came in after me was asking the clerk why he was letting the phones ring endlessy making no attempt to answer the calls, we were dumbstruck at the lousy service. After initially calling in and being unhappy with costs I wanted to speak to a manager. I was told to come back in an hour to talk to her (Christina/Kristina). This was regarding absurd fees (based on a miss delivered item). When I came back she still wasn't there after asking the clerk on duty to phone her and confirm when she would in fact be back he reported 10-15mins with a caveat that she could be lying so it might be longer - WOW, very helpful and shows his level of trust in his boss. The clerk was also trying to get sympathy from me for how he was left alone to run the place while he ignored the phones ringing and kept running in circles. He also complained about how he had no assistance with other customers around, which is just poor business sense having an employee bash the company he works for to clients. All in all I would recommend NEVER using this place, spending dollars here supports a business that does not value customer service or even a professional business outlet (surfaces are held together with sticky tape). Their prices are also out of line with those of competing more professional services locally. After all that when I had to pay and leave due to time constraints I was asked if I would like to open an account, which was just insulting. read more

Terrible Service! Price gouger! I recently had a few parcels incorrectly delivered to Mail Boxes Plus. The address label was correct but UPS had it shipped to the wrong address but Mail Boxes Plus decided to sign for it anyway. When I realized that the goods were delivered (via tracking number) and that I had yet to receive it, I called UPS to confirm that they had shipped it to Mail Boxes Plus. When I approached the store with my tracking numbers, they insisted that I pay them $20 (4 boxes * $5/pox) to pick up the goods. They acknowledged that they had incorrectly signed for the packages but because they had stored and processed the goods, I should still pay for the services. (They received the packages and Thursday and I arrived Monday afternoon to pick up the goods.) I told them flat out that this was insane and just bad business. This was no way my fault yet they still insist that I pay for the charges. I just kind of smiled and told them that there was no way on earth I was going to pay and that I will simply tell UPS to come pick up the parcels for me and deliver it to the correct address. So to all Canadians north of the border, this Mail Boxes Plus place may seem like a convenient location for pick up but the service is absolutely horrible. The owner of the store is so finicky and will nickel and dime you until the cows come home. For quality service and friendly staff, I suggest you drive one more minute south on Peace Portal Drive to a store called Blaine Enterprises. My friends from Canada use that place all the time and never had an issue with them. Even if they were a little late for pick up, the Company would usually waive the late fee or just limit it to maybe $5. http://www.blaineenterprises.com/ read more

Quite possibly the worst mailbox service there is. I have been going to Blaine since 1996 to get mail and packages, and I can honestly say this place has the worst service EVER!!! They charge arbitrarily on holding fees. They are rude. They can never find anything. I have had to go in the back and look for packages numerous times myself. Save yourself the frustration and go elsewhere. This company doesn't deserve your business or money. read more

In a word...HIDEOUS. I had been using Package Express in Sumas and was very happy with their service, but Blaine was just closer for me. This place is a joke. So disorganized and the woman running the place is just rude. After three trips there, I will not return. Terrible. read more

I cannot give this place a good review. I have been using it for 2 years now and finally yesterday was the last straw. I became so frustrated with their poor level of service that as soon as I left I went over to Security Mail and set up an account there. here is a summary of problems with this place - use at your own risk! 1. DISORGANIZED - completely a mess. The disorganization leads to other problems I will list but this is the biggest issue they have. They have lost (temporarily) my parcels simply because they cannot find them when I come to do a pickup. They do not even know what they have received under my account. So, if you go there make sure you are prepared and know exactly which of your parcels you ordered and confirmed arrived, and make sure you bring the tracking number because Christine (little Chinese lady who owns the place) will not know what she has received under your account. She just has no clue! 2. PRICES - too high. I have come to realize (too late) that her pricing is the highest among all the other options in the area. Also, she has an arbitrary way of calculating fees that I can never understand. She does not provide a detailed breakdown of how she calculated the final bill for receiving parcels and storage. In fact, she just pulls some random final number out of the air with no proof or backup. The last time I was there she charged me $500. Granted I left some stuff there for about 1.5 months but I could not figure out where she got that number from. When i tried to get to the bottom of it she kept brushing me off saying she is too busy to explain and there are customers waiting. That is when I decided it is time to move someplace else. 3. NO NOTIFICATION - you do not get an type of notification when a parcel arrives. This is because she is so disorganized. 4. SLOW SERVICE - it takes her a super long time to process people through. you can end up waiting a long time to get your stuff if there is even a small line up. This place is ok if your doing a small amount of shipments (maybe once per month) and don't care about the issues I raised above. But if your a small business doing a lot of shipments per month or bulk orders then stay away. They cannot give you the level of service you need at a competitive price. read more

I wish I could give this place zero stars or less. I called them because a package that was supposed to go somewhere else got delivered to them instead. Whoever signed for the packages accepted more boxes than were listed on the delivery receipt. Over the phone, I endured 10 minutes of constant yelling and complaining from the woman who worked there, saying it wasn't her fault and that someone needed to pay for the storage so she could release the package (I was sending the carrier back in to pick it up). She would not let me speak when I tried to. Finally, when she stopped yelling, I told her I was trying to pay, but since I live 4 states away my payment options are limited. I asked her to send me an invoice and she refused. I did not appreciate being yelled at and now allowed to speak, and I feel very disrespected as both a customer and a human being. Everyone should run far away from this place, at least one of their employees is extremely rude and unreasonable and no customer should EVER be treated the way I was. read more

Vancouver residents often have to get mail from the United States. So this would seem like a tempting option, as it's right across the border and accepts parcels. Consider another option. This place charges a $10 annual fee, which similar businesses with similar prices don't charge. The business also surprised me with a fee for holding my box. They wanted to charge me $14 to pick up two boxes. Then the sales clerk, or possibly the owner, realized she was overcharging me for one that wasn't there very long. She still wanted to charge me for the storage for another box. I explained I was only told about charges for picking up the box -- $5 for a box under 20 pounds and $10 for boxes over 20 lbs. She insisted I was given a sheet about the extra fees for storage. I told her I signed up over the phone. She ignored me and kept insisting on the higher fees. I said she was accusing me of lying by insisting I received this when I explained I never did. I repeated that I signed up over the phone and she never e-mailed or faxed such a sheet. And I read everything on the Web site. Nothing there about such fees. Well, then se said, "oh, you signed up over the phone. That's why I don't like doing phone sign-ups." Well, FYI Mail Boxes Plus: It's bad business to essentially call your customers liars. A hostile clerk (or owner) makes this a place I would avoid at all costs. read more

This mail box service is so poor, i am not sure where to start. When my husband and I first moved from California to Vancouver, we signed up with Mailbox plus and it was good, even great--mostly because the staff was wonderful. Then a NEW owner took over and the place went down the toilet. The friendly staff quit (understandably so) and the owner continued to make mistake after mistake. The first problem is that she would not listen. I remember one time telling her over and over that a certain package should be in the back and I finally had to tell her that I was getting very upset and that she was being incredibly unprofessional. She finally went in the back and found my package. The next problem is that the place is disorganized. The third problem is that she over charges. On one incident, my husband finally said to her "i do not even want that package, just keep it" I highly recommend Ameri-Canadian Parcel to anyone looking for a mail service in Blaine. Ameri-Canadian Parcel 270 4th Street, Blaine, WA 98230 p: 360-312-7888 http://www.ameri-canadianparcel.com read more

I have been going to MBP in Blaine for over ten years and I cannot believe the poor reviews this business has received. The proprietor and her assistant have always done their very best to accommodate my deliveries here. I find the charges for parcels, including seven very large framed pieces of artwork, very reasonable. If you are mailing parcels it is better to go to the post office in Blaine but for mail pick up for all those Canadians, including myself you could not find a more convenient and reasonable place to do business. Great service from a couple of very hardworking individuals. I highly recommend . read more

Been using this place for over 10 years and never had a package go missing.

I have been a customer for years .I have read all those negative comments about her fees. What do you expect that she will hold your boxes for ever for a ten dollar annual fee .Hannah and her staff are great ..I have never lost a box and receive unto 15 boxes a month some months and I am pleased to pay her 2 per box ..For those that don't mind a few minute wait on busy Saturdays then go elsewhere there are tons of PO box places in Blaine . read more

A Nightmare to deal with, I wasnt able to pick up a package for 30 days ($200 Item) When I went to get it the owner said She had sold the item as it had past 30 days. I was furious, Not to mention the screaming matches we have had. I once showed up at 5.55pm (bad border line up) but they close at 6. Owner had locked the door and refused to let me in. I banged on the door till she finally opened it and yelled at me that she had another appointment to go to. I was livid. I walked into the store and refused to leave until she gave me my mail. After screaming at me a few more times she decided to give it to me. I paid her and left. read more

Promised I'd be emailed when a package came in - NEVER Happened - and they denied making that promise. Pickup hours are EXTREMELY limited - I work and so the only time I can get down there is Saturday morning. Ugh! Find a better place if you can, though! read more

NOT GOOD SERVICE!! Signed up and on my first use of the service I called to see if a package arrived and the asian sounding lady was rude as can be! didn't want to search for the package and hung up the phone before i could say anything! unbelievable!! when i called to signup she was normal and somewhat polite after that she didn't seem to care. I DO NOT RECOMMEND THIS STORE!!!! terrible service. read more

I've been a customer with Mail boxes Plus for approximately 2 years.I have 3 other family members ordering items from the US on a regular basis and have high praise for Christina and her Employee. They have been very honest,efficient and helpful in their business dealings with us. They take that extra step to put the customer first. As an example : On 2013-01-24 , at 6:30 PM on my return from Bellingham,after 2-3 hours shopping, I remembered to pick up a parcel at Mail Boxes Plus. I forgot ,what time the business closed. I was thinking 630PM. I arrived at the store at 632 PM. I tried the front door ,it was locked. I looked into the front window and noticed Christina,the owner looking back at me. I waved at her and began to walk away toward my car. I didn't feel right asking her to open up her store for me,as I wanted to honour her hours of work. I know what it feels like after working a long exhausting day. The next thing I know, Christina is opening the front door of her business and inviting me in. I was hesitant at first. She asked me how may parcels I had. I told her one. She retrieved the parcel , I paid for it and went on my way. The owner, went above and beyond her scope of work and thought I should let everyone else know what a positive experience I had... read more