I had high hopes for Blackhawk Mobile Detailing given their premium pricing and promise of convenience, but unfortunately, the experience fell short.
To start, the person who showed up to detail the car appeared to be a teenager. While I have nothing against younger workers, it didn't inspire confidence for a service positioned as high-end and premium. The attention to detail just wasn't there. Several spots were missed, and the windshield and windows had visible towel marks that were evident in the sunlight. The tires also lacked the deep clean you'd expect from a professional detailing.
After submitting feedback, I received a response essentially saying the service shouldn't be compared to places like Splashes. That may be true in terms of business model, but when you're charging 3x more than a traditional car wash, the results should at the very least meet, if not exceed, what you'd get at a lower-cost alternative.
I wanted to love this service for the convenience and promise of quality, but I didn't get the outcome I paid for. Hopefully, this was just an off day -- but for the price point, consistency and quality should be a given. read more