I've had multiple accounts at this bank for several years. The people working the window are…read morehelpful, whether you come inside or go through the drive-up. The few people working in the offices inside seem to avoid seeing you if possible. If you snag one, they won't act too pleased about it and will be in a hurry to send you on your way. Good luck getting through to this bank on the phone, even if you're reporting an unauthorized charge on your debit card account. I hear very little from this bank in terms of news. In fact, I didn't know they had a branch in downtown Janesville until just now, looking through banks on Yelp. You can do better.

Opened an account and within slightly more than a month there were fraudulent charges showing up on…read morethe debit card I never used anywhere and a false deduction from my checking account. Calling the banks central "fraud prevention" is an 800 number with ladies who only give first names and robo hold of "please stay on the line and the next available operator will get to you our call is very important to us" for over five minutes. How is that even remotely secure, confidential, protecting your information and assuring follow through accountability and documentation of the paper trail of the issue? Ok they gave a new debit card but the false charge is still there and no assurance it won't happen again. Does not feel like a safe place.

The staff is mostly friendly and I appreciate the community involvement of this organization. I…read moreprefer not to switch banks as advised by out accountant to streamline our finances. It's nice to go whwre people know your name.

We came in to PNC, my father's bank to add us to his accounts as a precautionary measure. Angela…read moretook care of us. She was patient and helpful, offering some useful tips about handling finances at this stage. She spent care and time and treated us like very valued customers. Thank you!

Our mother banked here, unfortunately! After she passed, we found out THEY had neglected to fill…read moreout the paperwork correctly for us to be able to use her account (something we had signed a year prior). They were accusatory towards us when we came in to rectify the matter at hand saying we were stealing from our mother even with a death certificate in our possession. I urge everyone to stay away from this bank and in particular a woman named Sherrin. The worst customer service possible!

This bank is pretty old school, but then so am I. I've been a customer for about 15 years or so,…read moreand have always found the personnel to be helpful. I mostly use the drive-through, but occasionally need to go inside for something and I've never had a problem. They keep customers up to date with an occasional newsletter. They may not have all the latest bells and whistles, but I'm OK with that. Highly recommended.

They always are on top of any attempts to defraud our accounts. Staff are friendly and helpful.read more

New staff new ceo. For telling the truth asking for them to act and this is how they acted. Towards…read morean autistic man and his caregiver father. Refused to de-escalate and berating us for nearly half an hour. Was brushed off sent to too many people before speaking to ceo who was nasty. She then tells me to get an attorney and they will speak the hers. They threatened me and lost terribly. They called it harassment but never truly addressed any of the employees involved. Then to recieve this ignore me after refused to close my accounts immediately I had to file a complaint with the governing bodies. Then and only then did they ask me to retract and offer after days of trying to close my account wow. Oh now retract after threatening me. Nah. This is what happens when you lie to an attorney who also can get a complaint filed. See telling me not to tell anyone about this or I'd be sued..now thats harassment which I recorded and they know I did shows how low these people are. Including the ceo N.R. who showed the banks true colors. Same people who did this days later still there still rude. So that tells you how it was handled it wasn't. Yah they stand for community. Mind you it cost them more than me to send this. I paid nothing. And for them to sue me for defamatory statements would require proof im being dishonest which means a video from that day would be needed to do so but then I have audio of that same incident which could easily be matched. But audio is plenty. I'm not nast and could have hired an attorney just based on that audio alone. Dont like dirty money. I will continue to post reviews to warn others dont go here. And if they have an issue tell the ones on that image please do. It may go to arbitrary but given the audio wont go for long. I've been much more nice about this. But the bank not so much. Tried to silence an autistic man and his father with crappy attorney. Yah really upstanding and for you types.

This particular office is great. The ladies rock. However, the company loses a star. My complaint…read moregoes to the corporate offices (in which has no "contact us" on their website). They have not reported to trans-union about my on time payments since last July (2016). The ladies in the office did get emails from Corporate saying "they're working on it" but has not done anything to get it done. Also this company for some reason doesn't work with the NYCE banking system to make payments. I hate to think why not when everyone else does. As usual the branch employees do great and have to listen to the backlash because of corporate stupidity.

Mobil Gas: Kelley Williamson Convenience…read more Hours: ATM Hours: 24/7 BMO Harris ATM: Only provides withdraw service. 8 pumps for your regular gas. Tire Air services: Free Do you have an Exxon Mobile Rewards+ card for savings? They even have an app! -Apologies to the business owner, Shnucks does not display gas station on Yelp!-