The new chase Bank on Mulford/E State in Rockford is horrible. They need a drive thru! Parking and…read moregoing inside is a joke. Only three tellers. Lots of people to greet you but nobody who can help you! I've banked at Chase for years and was a very happy customer - but not anymore!

So we have a credit card chase. Anyways long story short I had two child support checks I needed to…read morecash they are off of chase. She charged me 10.00 a check to cash them because I'm only a authorized user on the card. I have my own credit card. It took over 10 mins to get these two checks cashed it was ridiculous. I called the 800 number they are sending me a 20 dollar refund by check in the mail. I asked for the branch manager and apparently he quit last week! ‍They are extremely rude at this branch!!!!!

Run, don't wll away from this bank! They were fine when they were Blackhawk but got bought out by…read moreFirst Mid, who are NOT allowing paychecks to be deposited. It happened to us and coworkers. They were supposed to be honoring old routing#s for 10 months. Instead, teo weeks afterchange over, they bounce back paychecks! Banking regulators NEED to get on this ASAP!

I so miss my blackhawk bank before this bank took over .you can never get threw on the phone and if…read moreyou leave a call back they never call back .when it was blackhawk they always answered .this site would nor let leave 1 or less stars it automatically goes to 3 ..nor a good bank with not good service

I've gotten loans from this credit union for the past 10 years. First off, when you walk in, you're…read moregreeted very genuinely. I've never come across anyone who works there who isn't exceptionally friendly and courteous. They make you feel comfortable and at home. I worked with Samantha (Sam) Pinkston on my last auto loan. She was excellent. The process went smoothly and she explained everything very well to me. I'd recommend seeing her for your banking needs. Exceptional customer service at this credit union!

Good luck ever finding a credit union that tops this one. I have banked with them for over 20 years…read moreand they meet and exceed all my needs including a credit card with a low interest rate. The staff is always courteous and knowledgeable. Denise is our favorite go-to for financing!

I've had an account with BB for several years and they've always been great!…read more There was one time when I paid someone a lot of $ who didn't deliver the service that I paid for, and the good people at the bank worked to get all my money back. Thanks so much!!

They hold money. If you expect to use this account for any purposes like buying or selling things…read moreonline, even paying bills often, you'll have hard time doing anything without your account locking you out. If you need a holding place for money and nothing else, then sure, I guess? Blackhawk? Had the account for years, but am cancelling this month. It's become too inconvenient. Wouldn't recommend.

I'm not too impressed with this particular branch or this bank it's more just call on the phone or…read moremake an appointment and when you try to make an appointment they can't make an appointment I think they need to learn to sit down with the customer and go over everything considering when money laundering is being involved

Walking into big national banks like this is what really makes me miss my credit union…read more I came in here for a simple check endorsement made out to both myself and Chase involving my mortgage and insurance company. Knowing that the tellers can't do this, I signed in to see a banker. It took nearly 30 minutes to see one. Now my mortgage company usually allows for a 11-15 grace period on mortgage payments. She saw it as a month overdue (Good to know for the future) and refused to endorse the check without calling their "mortgage department" and had to ask for a supervisor. While I was waiting I promptly paid my mortgage on a mobile device Now I don't hold it against the banker. No sense in her risking her job, and I get it. I also understand that maybe I shouldn't take advantage of the grace period so liberally. What this does tell me however is that there is TOO MUCH RED TAPE in the national banking industry. No one is allowed to use their brain without consulting the master computer system. Endorsing the check was of no harm to Chase and its going directly back into the asset they are financing. Sheer insanity. The one thing I LIKE about my chase mortgage is that I almost never have to see a person face to face. For an endorsement that should take 10-15 minutes max (taking an hour instead), I don't need their "people" Not a chance I would ever open a personal account with these types of places if I can avoid it. Support your local financial institutions.