Eric was absolutely great! He was on time - a little early. He called ahead with estimated time of…read morearrival. Very neat and meticulous about his work. Thank you Rooftop!

I have been a property manager in DC for many years and have used Rooftop Chimney for over 15…read moreyears. Their service has always been excellent, which is why I've remained a loyal customer. However, my recent experience has been very disappointing. Back in July, I contacted their office to schedule inspections for 40+ chimneys. I was told someone would call me back. After waiting, I followed up again in August and received the same response--that I would get a call back. Only today, after months of waiting, did someone finally reach out, just to tell me that it's now too late in the season and they can only book me for the off-season in 2026. After more than a decade of great service, this lack of follow-through and responsiveness has been frustrating and surprising. I hope Rooftop Chimney can improve their communication and scheduling process moving forward.

We were very grateful to have found Bay Stoves for our Gas Fireplace Installation. Each stage of…read morethe process was carefully managed and well planned. Nick listened to our needs, was patient and helpful as we changed our minds a few times, and coordinated the process through prompt, frequent communication. The team managed to work between snowstorms, which threatened to delay the process, and we had our beautiful fireplace with minimal fuss and delay. The team was professional, explained every step of the way, and provided clear, detailed instructions and a clear demo on how to use the remote before leaving. We would highly recommend Bay Stoves.

Avoid this company. Their service is incompetent and extremely expensive. Their attitude towards…read moretheir customers is indifferent. Their charges are usually high for incomptent service. For their failure to repair and clean our gas fireplace it deteriorated over several years requiring a complete overhaul of our fireplace.

They are AMAZING!! Since 2013 I've dreamt of a linear fireplace, but of course those things do not…read morecome standard when you are getting your home built. At that time I said rather than pay extra for and fireplace I didn't like I would just get it. For years I would search to see if I could find the right fireplace and I would find the fireplace but never a contractor that could install or frame. During the pandemic I had a smidge more time on my hands and did my research. Rosemary was so responsive to my internet ways. Typically I like to have an idea of the price range before someone comes over. I KNOW it isn't final but I would hate to waste someone's time if I know the budget is out of reach. She was willing to give me the range based off of pictures of the space and what I wanted. She also was very responsive via text and email and extremely patient with me. Her costumer service made me think we were old friends . The prices for the scope of work was very good - especially since I hate having to get different contractors for different parts. They had the electrician, the person to frame the fireplace, move my speaker, and mount my tv. The BEST part was I didn't have to have my husband giving me the "I told you so" when I get a contractor and they do something wrong. They wore masks, socially distanced, and vacuumed and left the space cleaner than they found it. Now my only issue is to get new furniture to give their work justice.

From the owner: We are a fully licensed and insured general contractor. Our staff have over 20 years of experience…read morein renovations, remodeling, and additions.

Gorgeous outdoor cushions just got delivered to our new home in Tennessee. They are nicer than we…read moreever could have imagined. Later, we will post more pictures.

I've been using Backyard Billy's for cleaning and service on my pellet stove for 7 years. My stove…read morewas serviced/cleaned by them in October, as we have done every year and now it's not working. I called for repair service and had to wait 3 days for a return call only to be told there were no appointments available until January. Terrible customer service and no way to treat a loyal customer.

We're a repeat customer. Dapper Ducts always does an amazing job - punctual, professional, and…read morefast. Will be calling them again in a few years for our next duct cleaning. Highly recommended!

Very happy with the dryer duct cleaning. Crew (Kevin and Bronco) was quick, thorough, respectful…read moreof our surroundings, and very smart about working around challenging spaces. Excellent price. No up-sell. Will use again.

An absolute joke of a company. Appointment window was 12-4 pm today. Called at 4pm today. Guy…read morewho answered finally tells me "your technician was in an accident on his first call of the day, so we will need to reschedule." No apology, nothing. ARE YOU KIDDING ME. First call of the day? It's now 4pm and you didn't have the decency to call me? And when I call you out on that you imply I'm a horrible person for not caring that someone "had an accident, is now in the hospital." He spoke slowly to me like I didn't get what he was saying. He was rude, unprofessional, and obviously fits right in at this complete joke of a company. I work in DC, I had to take leave and rush home to make the appointment window. No respect whatsoever for a customer's time. I'm disgusted. Hope your technician is ok, but I have a feeling that story is as much a pile of crap as your company is.

This is an update on a prior review…read more In addition to the horrible installation - taking over 6 months because of their lousy scheduling system, this is in regard to their warranty work. I bought their 1 yr service contract - they discounted the price of the fireplaces by the cost of a one year service contract and extended the warranty - so why not? It is now the end of the one year period and I want to cancel and cut all ties with this horrible firm. They are refusing to cancel the contract - even though I have made all payments. So now we have to go to the credit card company and courts to get them to stop billing. From A to Z, this has been a horrible experience. Stay away from this company!

DO NOT USE THIS COMPANY…read more We scheduled for 1pm and expected them to arrive within the hour. By 1:57pm, I had sent an email, two texts, and I had made several calls. I received a response via text, saying to expect the person at 2:45pm. That was the last thing I ever heard from them! We had to change our plans and errands to accommodate for the lateness (and eventual no-show) of a company that didn't even give us the dignity of telling us they wouldn't be able to make it. They just ignored our continued messages for 4 more hours! The only good part about this story is that they don't charge until the appointment is kept, so we didn't have to fight through the same level of apathy to get any money back. We just wasted an entire afternoon, missed deadlines, and piled up tasks could have been completed if only we'd known not to wait for them! This was a horrible experience and we hope they don't get the chance to treat anyone else so carelessly. They only get the one star because zero wasn't an option. No show. No apology. No attempt to reschedule. No notification that they could no longer provide the service. UNACCEPTABLE! If you are reading this BE WARNED! KEEP AWAY! DON'T DO IT!

I scheduled an appointment and the appointment was missed without any notice or call. When I…read morereached out, I was simply given the response "tis the season, we're busy and overwhelmed with appointments". I get it. Demand is really high during the holidays, but I booked my appointment during an available time online so as a customer it's hard for me to understand how my appointment was missed. I was able to get an available appointment same day; however, I was completely inconvenienced. To top it off, I was charged double to triple the amount for the most basic wall mount available. What really irks me is that I was inconvenienced and still overcharged for the service. This is not how you treat customers who have already supported this business multiple times. Please don't take advantage of your customers this way!

Aldo went above and beyond, completely remaking our mess of a screened porch and redoing most of…read morethe doors for our new house. He rebuilt everything with great quality and was so easy to work with. Everything looks so professional, with stellar workmanship, a complete transformation.

I had a really wonderful experience with ALM Carpentry. Aldo, who owns the company, his son Odin,…read moreand Carlos who did the painting are all great, friendly, smart, easy people to work with. It was a pleasure, and it was low stress. The quality of the work is very high, and the pricing is very fair. There is no gauging here. I shopped around quite a bit before deciding to go with ALM Carpentry. My experience was so positive that the next time I need carpentry work or remodeling, I am just going to call Aldo/ALM. Thank you Aldo, Odin, and Carlos. The work is great, and it was a pleasure.

When we moved in the building wasn't finished. The pool leaked into several apartments and…read moredestroyed them. There was mold and water damage. A family had to move out and the neighbors next door had to move as well. We then had to endure construction for well over 6 months right above and outside our window. Then we have always had issues with the management. There have been like 4 property managers since 2017. The new one is clueless & doesn't know how to handle the building. Over the past 7 months, my emails to management have been mostly ignored. They were in the middle of an owner change. The property manager quit and they fired someone I loved who worked as a concierge. Then the temporary replacements were horrible to deal with and they harassed me several times for being in my car out front of the building. I was told to move several times and to go to my parking spot. There is no WiFi in the garage. They also came to my apartment to harass me for noise and then called the Crisis Center. They then threatened me with legal action for crying and having issues after my husband walked out on me. I have been having a really hard time and my neighbor has been harassing me since my husband left continually calling paramedics, police, crisis center, building security, etc for any little noise in my apartment. She also accused me of throwing things at the wall. Because of this, my lease is not being renewed I guess and I have to move. The management won't talk to me about it or about how I've been treated by my neighbor who verbally assaulted me and tried to come after me in the garage when I wasn't driving fast enough. The view is great. The pool is great. But these apartments are not worth the amount they cost per month. I have a small 1 bd/bath. It's fine for an MPDU, but it's pretty small to be paying over $2k. So it's disappointing that after being here since 2017, I am being kicked out. I'm also disabled which makes this a nightmare for me. They have had no sympathy whatsoever and got involved in confidential matters that never should have happened. I have so much on video and have evidence against this place, but the county could care less. I'm glad I'm leaving but will miss living here tbh. I met some really nice people and I will miss the pool, but that neighbor won't stop calling people on me continually and nothing has been done to resolve the matter. There is more, but that's the summary of how badly we've (now I) been treated here.

Decided to do an update to this review to explain more of my interaction with the actual leasing…read morestaff and management especially after the business owner's response makes it seem like they were willing to "assist me in any way". They were not. At all. I've had a few people message me privately about this review because they were interested in The Pearl as well. After the denial and me explaining the situation (the DISMISSED court case with a balance of 0 that was NOT on my part of my credit file but a court case dig up by Rentgrow belonged to a parent from 2012 while I was a student away at college) I was told blatantly that that did not matter and that The Pearl would not "accept me with this on my record" and that it was "up to me to dispute it" even after showing them a copy of my parents lease in Ohio, proof that I was a student in Maryland with my own lease, a spotless credit and rental history. They did not budge and would not even speed the process along with rentgrow or verify that rent grown passed documentation along to their vendor. The business owner's response is misleading. Especially since after the dispute was finished and ended in my favor they wanted me to REAPPLY all over again and start the entire process over instead of just working with me to choose another apartment that was available since I had already gone through a credit check, paid a deposits, fees, etc.

Munkh and his team have done two projects for me so far: Carrara kitchen countertop with 18"…read morebacksplash and an outdoor patio table top. Both turned out great and I'll be working with them again. Don't expect to order and get the product the next day- be a little patient and they'll come through for you. Stone fabrication and delivery takes time (especially to Capitol Hill). Thanks again guys! E

Munkh and his team are amazing. Very nice to work with and exceptional attention to detail. We are…read moreincredibly happy with our new quartz marble counter and backsplash. Highly recommended!