Beware: We Paid for a Deluxe King Suite but Were Given a Standard Queen Room I booked a Deluxe King Suite through Booking.com and immediately received a confirmation message directly from Blackbeard's Lodge asking whether I would be bringing a pet. I confirmed that I would and was informed of the additional pet fee due at check-in. This showed that the hotel had received my reservation details. When we arrived, we discovered we had not been given the Deluxe King Suite we paid for. Instead, we were placed in an old, worn Queen room that was clearly not the room category we had reserved. I spoke with Cynthia at the front desk. Rather than acknowledging the mistake or offering to refund the difference in price, she repeatedly blamed Booking.com and then offered several different explanations as to why it happened. She even agreed that I had every reason to be upset and told me how I could seek reimbursement. However, when Booking.com contacted the hotel on my behalf, the hotel refused to approve any adjustment. The most disappointing part wasn't just receiving the wrong room--it was the complete lack of accountability. We paid for one room category and received another, yet no one at the property was willing to make it right. If you book here, I strongly recommend confirming your room type before arrival and verifying that you actually receive the accommodations you paid for. Based on my experience, I cannot recommend this hotel. read more

We stayed the night here spending the weekend in ocracoke. Clean room, comfy bed, hot shower. What more can you ask for? Usually I sleep terrible at hotels, but I slept pretty good here. Yes, the building is kind of worn, but you are at the beach. Everything is slightly worn. The front desk staff was kind and inviting. They have a game room downstairs if you want to play pool or fooseball. There is a mini fridge in your room and a coffee pot. If you are looking for super fancy, this isn't your place. But I'd stay here again. read more

I came to Ocracoke Island to propose to my fiance and, unfortunately, booked our reservation at Blackbeard's Lodge; the only place with an available room at the time. The experience at Blackbeard's Lodge was the single most horrific hotel experience of my life, and the proposal did not happen as planned. The attached photos speak for themselves. Just ask yourself if you would want to sleep in this room. Forget about the filth; do you want to expose yourself and those you love to this environment? Does this look like a healthy place to you? Do you enjoy sleeping with spiders, moths, frogs, beetles, and more? If so, book your room at Blackbeard's now! In my opinion, these conditions are deplorable, and as bad as this looks, the customer service was far worse. We found the staff at Blackbeard's lodge to be hostile, and when I asked their manager, Sherry, to speak with her boss, she warned me that she was protecting me from him. According to Sherry, the manager at Blackbeard Lodge, its owner is a decorated war veteran with PTSD and a reportedly bad temper who I wouldn't want to meet or talk with. As if the state of the property wasn't bad enough, they then refused to honor our original reservation. Blackbeard's Manager insisted my Service Dog is "still just a dog, and he's really just a service pet, now isn't he." The manager then formally denied me access to the same public accommodations as my non-disabled peers. She then advised us" your place is in a pet-friendly room with the rest of the pets," and then, she charged us more because we "have to meet me (her) halfway." My self-disclosed disability requiring a service animal can challenge my mobility. Despite my protests, the manager of Blackbeard's lodge moved us to the back of the property and gave me 19 narrow steps to climb with my "service pet" and luggage; I've injured my right leg and am now struggling to walk. I deal with discrimination on a regular basis; living with an invisible disability isn't easy. Typically, though, businesses are well informed of the Americans with Disabilities Act, Sevice Dog Laws, and the laws governing public accommodations; hotels and restaurants are typically well informed, compliant, and courteous, but not Blackbeard's Lodge. At first, I thought there must be a misunderstanding and I offered to provide links to the online version of the Americans with Disabilities Act, its FAQ section which addressed this very problem, and the North Carolina Department of Health and Human Services Guide for Business on "Welcoming Your Customers Who Use Service Animals." Unfortunately, Blackbeard's manager did not seem to receive my kind offer well. Her voice became loud and shakey, and she used language I felt was intended to intimidate and coerce us into compliance, which worked; my beloved, exhausted by the experience and fearful we would not find other accommodations, caved, paid the additional fees, and I injured myself navigating the non-compliant property before spending a sleepless night in a filthy and hostile environment. We did not get engaged as I had planned, and I am questioning how fair it is to continually expose my beloved to experiences such as this. Whatever your situation or motivation for visiting Ocracoke, NC, please consider where you stay very carefully and make sure you choose wisely. Our one-night stay at Blackbeard's Lodge changed everything for us; make sure this is the type of hospitality you wish to enjoy before making your reservation. read more

See all

If I could give this establishment zero stars, I would. I arrived at the property to a less than overwhelming scene. In the beginning, everything seemed to be alright. By no means did it seem to be a very nice establishment, but would have to suffice due to missing the ferry to Cedar Island. Oh well. Far worse destinations that I could be trapped- so I thought. I checked into a room with my wife and five month old around 6 PM and headed to the beach to enjoy the evening. At around 8 PM, I received a call from the front desk. As it would turn out, their "website had made a mistake," and I needed to return the room keys. When I returned with the keys almost immediately, I was met by the front desk attendant and a local sheriffs deputy- who looked just as confused about the situation as I did. My credit card was charged, and I had a confirmation. The attendant had quite literally checked me in earlier in the day with no issues-yet she called the sheriff's office to search the island for my family and I. So, let me get this straight. I book. I pay. I show up. I check in. You check me in. You hand me the keys. No issues. Then, you call the sheriff's office and say you "think I'm committing fraud." I return. You realize that your dumb a** f***ed up. You don't even apologize. Then, for damage control you try to rent me a room for twice the price. As if traveling with an infant isn't already hard enough. I should have read the reviews first, because it wouldn't have taken long to see what a sh***y establishment that this is. What a bunch of f***ing idiots! read more

I was there in October, so off season. There weren't a lot of options for lodging without doing a whole week, so I was happy to find this place. Unfortunately, the photos didn't look like reality. And the ad that this place was "newly renovated" was also not accurate. The air conditioner didn't work. The walls are paper thin. Someone was in the courtyard talking and I could hear every word like they were standing right next to me. The courtyard light is left on all night. The blinds are made of paper so the room was illuminated. It would be better to have black out blinds. The front desk service wasn't mean, but certainly wasn't friendly and welcoming. It felt like I was a bother rather than a guest. Hospitality means a lot to me, so that's a big "ding." (I mean, it's the hotels are in the hospitality business). Finally, as I was checking out, a roach crawled towards my bags as if to hop in. H*ll no! I do not want to carry that rascal home! Highpoints are location. It's off the main drag so I suspect it's a little quieter. It's also right in the middle of everything so you can walk wherever you want to go. The other high point is that the water pressure is really good. read more

We have had two experiences staying at Blackbeard's Lodge and two totally different results. Last year was a good enough experience to come back this year, obviously. This year? We won't be back. When we made our hotel reservation, we also reserved a golf cart which we thought would be very convenient. We could have reserved with any number of other outlets, but we chose Blackbeard's for convenience. However, when we arrived it had been raining, as it often does in Ocracoke and there were puddles. When we checked in, we had to wait for several minutes for the clerk to arrive. We tried calling the number left at the front desk, but it went to voice mail. Finally after several minutes the clerk arrives, makes no apology for being absent and starts the check in process. We asked to confirm the reservation for a golf cart and the clerk responds with, - rudely - "that isn't happening". No apology, nothing. We asked about the possibility that we could could rent one tomorrow and were given an indifferent response that if maybe the puddles ran off we might be able to. The following day we asked again and the same clerk pointed outside and shook her head. So, we walked up the street to Wheelies, where they gladly rented us a cart. A few hours later, we parked the cart where a different Blackbeard clerk was showing a woman how to use the golf cart they just rented to her! Obviously, they had a problem renting a cart to us, but not someone else. Of course, the room had its issues too. Once it got dark, we noticed a significant amount of light coming into the bathroom from the corner and from every piece of plumbing (pics included). I looked for a camera and didn't see anything, but clearly there was something unusual going on with that bathroom. Rude and unfair treatment, substandard room - no, we will never be back and we recommend you look elsewhere too. read more

Blackbeard's Lodge - Light coming in (at night) - Hotels Near Me - Ocracoke, North Carolina

See all

The worst room I ever stayed in. No closet no table no place to put your clothes. Dirty floor, AC not working properly. No ironing board ...,,,, Too much to list. Please do not stay there it's terrible. read more

NOPE. NEVER AGAIN- Rude staff (Sherry). BLACK MOLD IN THE BATHROOM!!! Room musty, fridge barely got cold. AC unit needs servicing. And the Game Room??? You have to pay to play. This place needs a wrecking ball & new ownership. It's a dang health hazard!!! read more

Blackbeard's Lodge - BLACK MOLD - Hotels Near Me - Ocracoke, North Carolina

See all

Not much available on island, but this was an overpriced, uncomfortable, damp, itchy, moldy, too bright experience. About as comfortable as camping, (but you pay 10x the amount and camp sites have a shower with more water pressure and less grime) I imagine blackbeards was cool in 1978 right adter it was built, not anymore. I was also frustrated that the "game room" after paying for an overpriced room requires you to pay 2.50$ in quarters to play one game of pool or fussball or air hockey. read more

Paid over $1300/week for a bed room and a small bathroom that smelled like urine after the second day. Floor falling through at foot of bed and by front door. I nearly tripped. Crack in MIDDLE of the door letting in cigarette smoke Only a doorknob lock. Broken latch. Fridge that barely cooled. Broken blinds in bathroom with direct sight in from a lounging deck area. Even with a hefty pet fee they charge more if your dog laid in the bed. Insane. For the past 5 years I have rented houses but this year we tried the lodge. A major disappointment since the ladies running it were so amazing, helpful, and nice. I wanted to post an honest review about our experience. Total bummer. read more

I booked last minute in mid- July. There is not newer/higher end accommodations in Ocracoke unless you book way in advance with an Airbnb and I know this. I wasn't sure what to expect at BL, but know that it is OLD and they consider updates a coat of paint. This is not a place to book if you're used to/want nicer accommodations. The water pressure & temperature was comical. Zero consistency, so shower quick. I personally felt safe with my 3 young kids but they might as well not have locks on the doors. I would not stay here again for this reason alone. Cleaning was also not up to par. The chairs in the rooms were BROKEN. My child went to sit and one almost collapsed. It looks quaint, but know it's very basic. We stayed in the Williams rooms. For last minute it worked for us but I would not stay again. The positives: beds were comfy and location was great. read more

Awesome stay here! We stayed 2 nights and I loved every second! The receptionist was so kind and was super helpful and friendly. We will be staying here again next time we visit! read more

This place is a dump. Used Hotel.com to reserve. Not a $350/night hotel room. Charge two night minimum and don't reveal that until after they hit your cc. AC is two window units - room hot and sticky no ceiling fan. And room smelled musty like wet socks. Parking lot if you can call it that is basically the yard around the building and is a mud hole. Front desk closes at 9pm wifi requires repeated login. DO NOT STAY HERE. read more

My family and I have gone to Ocracoke for over 18 years and we'd never stayed at Blackbeard's Lodge because we usually rent a house for a week. For a last-minute, impromptu trip we were able to book a room with them for the night. We had 4 adults and one infant and they were one of the only places we could find last minute that would fit all of us. Their apartments were perfect! We stayed in Apt H and it had 2 rooms, 2 bathrooms and a FULL KITCHEN! This is great for folks who want to make any meals at home and save some $$ on their trip. The rooms were SO MUCH NICER than we had thought they were and I was really surprised at how cute they were decorated (with modern furniture). One of my favorite things about this hotel (aside from the fact that it's owner/operator were BORN on the island!) is the "Game Room". What a great, safe, fun spot for older kids and young teens to hang out. I spent summers on this island and that Game Room would have been AMAZING for me and my siblings when we were there. On top of that, you can rent bikes and golf carts from the hotel at much cheaper prices than any other rental place. They even have baby seats and helmets for kids and infants. The staff was also incredible. They were kind, friendly, helpful, hospitable and went above and beyond to make sure our stay was great. If I ever need a night or two in Ocracoke, I'm coming here! read more

Walked in crabby and left happy. Family lasted one night at the NPS campground due to the bugs. Called and talked to owner about a couple of room options. We chose Room H which was a two bedroom suite with a small kitchen. Having a kitchen in Ocracoke is a huge benefit due to the price of eating out on the island. Room H is on the second floor and feels quiet and removed from everything else. It has a great outdoor deck which allows you to sit and watch folks travel past. NC has given the lodge a perfect 100 for sanitation which was obvious during our stay. Room was really clean. Service was incredible. From the couple who own the lodge to the guy who lives on site and supports in the afternoon. Location is great and they have some dog friendly rooms. Nice pool. Small but clean. Only recommendation is to remove the cost to the pool table and air hockey and people will use the game room. Game room is probably the quietest room at the lodge and should actually be called the library. If you are hating camping the lodge will change your trip for the better. read more

We stayed 2 nights here in our first visit to Ocracoke and loved it. The first night we stayed in an "apartment" - 2 bunk beds and 1 queen bed, full sized refrigerator and stove, small tv and VERY SMALL bathroom. If you are at all overweight you won't fit! The room was ok- we did not spend any long amount of time in it. The second night we stayed in 2 separate rooms; mini fridge, larger flat screen tv and regular bed- much more comfy! Regular sized bathroom was the icing on the cake :). The staff here is very friendly (shout out to my man Casey) and the lodge is very old, super cute decor, nice pool and has a game room! They serve free coffee, walking distance to everything, as 15 dollar a day bike rentals (perfect way to get around town, hit up the beach, and get some exercise). I would definitely stay here again when vacationing on the island! read more

We were greeted by a very rude young last when we attempted to check in a little early. She pretty much rolled her eyes at us and told us to come back later. The second lady that checked us in insisted that we wear masks, which I understand, but was very rude with her tactic. When explaining the facility she told us to run if the place caught on fire because it would go up like matchsticks. The room we were given was not what was shown on Booking.com, which I'm sure was a Booking.com issue and not the lodge. However, they were once again very rude to us about it. The room was musty. The window ac unit barely kept the room cool. The shower would run really hot then cold then hot again. The grounds are not maintained at all. Looks abandoned. My son left his pillow in the room and we had to go back to get it . They were of course very rude to him as well. The room was clean. I do give it that . We stayed the rest of the trip at Harbor Inn and it was so much nicer. Only stay here if you absolutely need to. read more

The hotel was NOTHING like the pictures or description on their website. We stayed in Bridge 4 and it was very disappointing. There's very little history left in this building, our floor was even laminate. Not sure where to even begin with the rest so I'll just list it all...the entry doorknob to the room was difficult to lock and unlock, the jetted tub was so loud you couldn't stand the noise to use it, the water pressure in the shower was horrible, the sink basin was not attached to the pedestal and rocked back and forth, the bathroom door wouldn't completely close because the door jam was swollen, we had 1 towel and 1 washcloth in our bathroom when we arrived and the washcloth was stained and looked gross, the room and bathroom floor were sandy and just felt dirty, the sheets felt really rough and the fitted sheet wouldn't stay on the bed, and I hope you like climbing lots of stairs. The only good thing I can say is the front desk staff was nice but I do not recommend staying here, not worth the price at all. read more

We stayed here for two nights and enjoyed our stay. Everyone was very courteous and helpful. This is a definite lodge/motel experience, so you should not book this thinking it is a) new or b) Embassy Suites. Every room is different and it's like a maze to find some of the rooms! We were in Bridge 2, and to get there you have to go upstairs, outside, up some more stairs, and the back inside. (A map would help. I understood more of the layout looking at the fire escape routes.) The room was clean with a king size bed (surprisingly very comfortable!), mini fridge, and seating area. They provided shampoo and soap and brought clean towels the second day. It is a neat old place with a lot of history. We enjoyed ourselves! read more

Relaxing, charming, old-timey, comfortable: perfect for a weekend on Ocracoke. Nicely situated on the Back Road -- I wouldn't want to be in the more bustling area near Silver Lake and the Ferry dock -- just a few steps from a great restaurant, The Back Porch, and good coffee at The Ocracoke Coffee Company. You can rent bikes from them, hang a left at the big road, and you're on your way to wonderland. read more

My husband, myself and our 2 boys, ages 13 and 11 stayed here for 2 nights last week for our first visit to Ocracoke. Our room was the Boyette Suite which was 2 double beds in one room and a queen bed in the other room separated by a Jack and Jill bathroom which was perfect for us! Both rooms have their own sink, (which makes sharing a bathroom much easier) tv's and entrances. The room was very clean and the whole hotel catered to the pirate theme which is what we were looking for. The staff was so friendly and helpful with all questions we had and one of them even let me borrow his can opener which he didn't have to do! The boys also enjoyed their pool which was very clean!! Great place to stay in Ocracoke! read more

We just returned from a four night stay on the island. We rented, what we thought, was a two bedroom two bath room. It was actually two rooms. One room with a trundle bed, bathroom, stove and fridge the second room was a king size bed with a bathroom. The set up was fine, just not what we were expecting. The hotel is old but lots of character. Rooms were clean and staff was just ok. We arrived early but wanted to let them know in the event our room was ready. The woman at the front desk was SHORT with me and told me to come back later. I'm a pretty seasoned traveler. Not the type that needs my butt kissed but at the end of the day if it weren't for tourism that island would be nothing more than beautiful beaches. We will return to the island for sure. Just not sure Blackbeards will be on our list for places to stay. read more

First time staying this weekend and I have to say I have no regrets. Clean room and a comfortable bed felt like a home away from home. I'll be staying there every weekend I visit the island. Five stars. read more

Where to start??? First let me state that this was my first time to Oaracoke and we booked a room with this hotel online. I had no prior unreasonable expectations concerning Blackbeards lodge. In fact I looked forward to staying there. The staff is very friendly and helpful. The lobby is inviting and comfortable. There is a cool game room off the lobby. Something I wish other hotels would have. Location is excellent and parking easy. That being said our experiece in the actual room was horrible. We stayed in the newer part , room C to be specific. It was an "us vs the room experience". First thing when we opened the door we were hit with an incredibely strong smell of disenfectant. And each and every time we entered the room we were hit with this smell. It was so strong it would make you rear back. I opened the windows to try to air out the room. Big mistake. Three windows in the room. Two of them have broken or torn screens and the third one in the bathroom had no screen. When I opened the windows the misqiutoes came in. We fought and killed many through out the night. The room had two coffee makers but no alarm clock or phone. The bathroom had no vent so you had to open the unscreened window, which lets in the insects. The bathroom sink was in the actual bedroom-go figure. The room was very outdated. Broken lamp and furniture. Even the light fixtures were from the 1950's. The TV was broken. It would divide the picture showing the bottom section on top and the top on the bottom. The biggest issue and the most disgusting was the DRIED BLOOD ON OUR BED SHEETS!!! Thats right.. the housekeeping staff made up the room with bed sheets that where stained with blood. We discovered this after 9:00PM which meant we were screwed. The desk staff leave at nine. We debated whether to go sleep in our car than continue in this room. read more

An odor of dank to the room, peeling linoleum, grubby grout, hot water from the tap that did not translate to the shower, no real water pressure, no stopper for the tub to give my kids a bath, a stain in the tub, sink in the bedroom, tiny bathroom, no where to really hang four towels (which were dingy) for four people, and foam-like blankets on the bed from the 1960s. We were supposed to have a three-bed apartment, so perhaps I am bitter that the night before we came, someone flooded it and ruined our reservation. It's not the hotel's fault, and it's also not their fault that this room is the only one they had left. In the end, though, what was advertised to us as "charming" and "historical" is only true in the lounge areas. The room we were in was merely outdated, way too small, and old. They gave us a discount on the room since it was not nearly the size we originally booked, but I can't believe they charge $180 for this tiny double with all these issues. read more

I just wish they had negative stars..because I would give Blackbeard's Lodge a -10. In Jan 2017 we booked 2 rooms for a June 2017 wedding. We paid 1/2 down with the other 1/2 due at check in. We reserved Rooms C and D for June 5 for 3 nights to attend a wedding on the island. Upon arrival we found the rooms to be filthy. Room D had such a smell we could not stay in it. Room C bedspreads were filthy and the worn out pillows stunk. We moved the small chest of drawers and it was filthy under it. We immediately went to the office and told her the rooms were unacceptable she made us wait over 40 minutes while she waited on other people. Finally when I showed the lady she couldn't see the dirt and acted like the pillows were fine. She told me the smell in Room D was coming from upstairs. Noway that could have been a fact. She offered an apartment but it was just as bad as the rooms and we needed 4 beds and she got angry when we didn't love her apartment. We were treated terrible and had to argue for a little under 1/2 of our money back. (which we were overcharged once we arrived). They could care less about us and proved that when she went to pick up her children and made us wait well over an hour for her to come back. Being strangers on this island we had no clue what or where to go. I would never recommend anyone staying in this place. The steps were also rotten and not safe for the two elderly ladies I had with us. I have never been treated so bad at a hotel/motel in my life. I will NEVER return to this one. We loved the charm of Blackbead and the internet pictures are very misleading. read more

Casey the front desk manager went above and beyond our expectations for our quick stay. Rooms fantastic. He helped out a bunch when we needed bikes and anything else. Would love to go back and stay again because of Casey, had some below average service on the island. Someone from 4 seasons of Ritz should hire this guy away (if he wants to move off the island) read more

Stayed there last summer and it was a wonderful place.The rooms are magnificent and the staff is awesome,especially Casey.I recommend staying there if you are looking for somewhere awesome to vacation read more

Recently visited for one week. The apartment we booked was undergoing renovations, so we were placed in a cottage for 5 days of our stay. The cottage was spartan and cheap looking. It was in need of painting and basic maintenance. Lights were burned out, kichen sink was chipped and rusted, toilet upstairs wasn't cleaned, beds weren't made, showers were small. The major problem came when we tried to move to the originally booked apartment. We were told repeatedly it would be ready in 30 more minutes, but after 2 hours was still not ready. This is after they had an additional 5 days to complete the work while we were at the cottage. Once finally in the apartment, it was a disgrace. The floors hasn't been swept, the new flooring was warped and scratched, the rooms and bathroom were minuscule, the shades fell off the living room windows, one of the bedroom doors wouldn't shut, there was a temporary cover on the kitchen cabinets, the shower curtain didn't reach the floor and water went everywhere, the new kitchen cabinets were mismatched, the mattresses were hard and uncomfortable. All in all, it was obvious that it was a very poorly managed establishment and in need of updating, upgrading and maintenance. Would never recommend. read more

I have stayed here before and the room was tiny and we were slightly miserable but we were looking for something cheap and we just needed a room with a bed and that is what we got. Well a friend of ours is getting married and I figured I would try them again but actually put some money into it and get a bigger nicer room. My husband and I had something come up and are not going to be able to make our reservation which is in one week. The hotel will only refund my 50% deposit ($117.43) if they are able to rent the room out. I told the lady that they expect me to trust them in telling me the truth and not just keeping my money and lying about renting the room don't get me wrong I think people should be more trusting but in this day in time get real. Let's just say they will not be getting any of mine or my friends business. The only reason we were staying here is because the pony island motel was booked read more