The worst customer service! Jarod is who we initially started working with and is amazing. He had…read morerecently moved over to Premier Building Supply, so we agreed to go with them. We were handed over to Cassidy to do the financial and paper work portion and that was a mess from the beginning! Cassidy has a horrible attitude and speaks to you like you're an idiot and doesn't let you get a word in! It's honestly sad that they allow someone like him to work for them and represent their company! He didn't help us at all and when we had any questions it was such a bother to him. It took months for us to FINALLY get anything accomplished because Cassidy gave us the run around and the tried to change the price that he originally had quoted us (tried to charge us way more). When I brought it up he had no excuse and then said he would "honor" the original quote. When we finally got our garage door installed, it wasn't even completed. The light on the garage motor/lift wasn't working, so my husband had to fix it and the decorative pieces weren't installed. When I asked Cassidy about it he made a snarky and smart ass comment of "well did you put a light bulb in it!?" And then tried to charge us for the decorative pieces for the garage door. I had already spoken to a manager named Jory who was supposed to call us back before I had called Cassidy back again and we never got that call back. This past week Cassidy called me to get the rest of the payment and had an attitude as usual, wouldn't let me get a word in as usual, and when I brought up the light and the decorative pieces again he once again was rude and made the same comments. I told him I needed to speak with manager because I couldn't deal with him any longer. 4 months later our garage door is finally installed and completed, but with the worst service (minus the service we received from Jarod). Please don't come to this company, find someone else or hire Jarod on the side.

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