*DISCLAIMER: This is just my experience with the shop and my opinions on what happened. I am not trying to give any unnecessary hate towards the shop or hurt their credibility.
I brought a pedal of mine to the shop around 3 months ago to get fixed. The physical foot switch had gotten stuck from a drink that had spilled on it at a gig I played. I am not very handy, so I figured it was smarter to go to a repair shop than try and open it up myself. I will say that when I got to the shop everyone was extremely nice and they made me feel secure that whatever the problem was, they would figure it out. I filled out my information and was told that I would get a call back regarding the details of fixing my pedal (price, length of the procedure, etc). A couple weeks had passed and I hadn't received a call back so I gave them a call and was told that they needed to get a specific part from the manufacturer to fix it, which is what I expected. I was told again that I would get a call back when they got a hold of the manufacturer just so that I knew how long it would take. A few more weeks go by, so about a month in total now and I never received a call so I tried calling back to get more information. I was then told basically the same thing, that they had to order a part and get hold of the manufacturer. About another month had passed and I had honestly forgotten about the pedal at this point because it had been over two months since I had dropped the pedal off. I was prepping for another gig and soon realized I had totally forgotten about the pedal. I gave them another call and was told that they weren't getting any response from the manufacturer, which is totally not their fault. I was told that they would keep trying and let me know. This is now 3 months and a week later and I called again. This time I was told that there is nothing they can do since the part they needed is only sold by the manufacturer, which I understand. I picked the pedal up from the shop and was on my way. Bringing the pedal home, my roommate and I ended up opening it up and was able to solve the problem in no time (after cleaning the inside of the pedal we were able to un-stick the foot switch).
I don't understand why a repair shop would not have been able to see that they didn't need a new part to repair the pedal. It is such a simple fix and to me it seems like they did not even really look at what was wrong with the pedal. I know they have some big name clients that require a lot more time and resources, but I shouldn't be left waiting for three months without any response on what was going on. I would love to recommend the shop because everyone was really nice when I was finally able to talk to them, but after my experience I just can't. They seem like great people, but may be taking on more than they can handle. read more