Years ago they dry cleaned a wool/polyester pair of slacks and completely shrank and ruined…read morethem...apparently didn't check the fabric content . But , decided to try again after my present dry cleaner closed permanently. They lost a large , dome button from a new outfit - the button wasn't even loose. She explained they couldn't find it as when a button comes off during cleaning it will usually "go down the drain". So there's no screen or something to prevent this ???? I thankfully do have a replacement button that came with the outfit - think they offered to sew that back on? NO. Taking it elsewhere to be sewn on along with all my other dry cleaning from now on.

**Outrageous prices!** I was shocked to be charged $37 to dry clean a men's suit. Just two miles…read moreaway, the same service costs $26.10--a 29% difference. This is pure price gouging. Definitely not worth it!

I have come here for YEARS. All my prob dresses, any alterations needed this is the spot for…read moretrustworthy local seamstress that will get the job done. I am also currently getting my wedding dress altered by French Cleaners. They're the best!

Great selection of services and good work done on everything I've brought them. A little pricey but…read moretheir dry cleaning services have helped me restore some good thrifting finds as well as regular bussiness clothes.

I wanted to get a special dress dry cleaned ,pressed and tailored within a week and this place…read moredidn't disappoint.The service was very friendly and faster than other places.

I had a panic attack when I thought I ruined a shirt I didn't even wear yet. I brought it in, and…read morethey took care of my. Making the shirt shine! I was in no rush but they still got it done in a very quick amount of time. I won't be going anywhere else for my clothes and other needs

It pains me to write this review, as previously, I had loved this cleaner…read more Up until today, I had great results bringing my vintage coats, jackets and blouses here. So much so, that I was here almost 3 times a week, spending hundreds of dollars within the past two months. Until I brought my vintage Cashmere coat in. A simple black vintage Cashmere coat. Which got ruined. When I got my coat home and took off the wrapping, I was aghast! It looked horrible. There were bad creases in all the wrong places; there was a sheen like that of using a hot iron on a fabric that you shouldn't iron. The arms were shrunk, the tag was shredded. Gone was the luxurious Cashmere look; it looked like it went through the washer! How did they ever let my coat go out the door in this condition? The next morning, I returned to Hourglass Cleaners with my coat, looking for answers. The first person I dealt with was nice and listened and admitted that it actually looked like it had been washed. He then got who I assumed was "the owner?" who looked at it, quickly pressed the shawl collar and wanted to hand it off to me???? Had he admitted what was obvious and apologized and offered a refund, that would have been the end of it and I would have returned. A mistake is a mistake. But no....he repeatedly blamed it on MY COAT! He kept alleging it was due to its age and turned it inside out to show me the lining and blame the lining! He blamed everything but took no responsibility for the damage done. If the age of my coat was such a concern, why wasn't I alerted to that before it was cleaned? They had cleaned another vintage Cashmere coat last year and it came out beautifully. I explained this and how I was a loyal customer. He looked at me with a blank, hateful stare. I was getting nowhere. He only wanted to argue with me and blame the damage on the age my coat. In the end, I got a refund on my cleaning cost for the coat and $20 for the coat itself. There was nothing left to say. I am still stunned. What awful customer service. What a shame. Just terrible.

This business is run by liars! They'll say your clothes will be ready in 4 days, but then you'll…read moreget a text that it's ready for pickup in 2! They will look at a stain and say they aren't sure if it will come out, and even hang a tag saying that it couldn't be fixed, but I don't see a stain anymore at all! They're sign says they close at noon on Saturday, but if you ask if 11:55 is too late to drop off, they'll tell you "no". Everyone knows that a dry cleaner is always supposed to close 15 min early; but not these guys. Bunch of 10/10, 5 star, A+, liars.

I came in to have my floor length wool coat dry cleaned and de-pilled. The gentleman working was…read morevery friendly, got the job done quickly, and most importantly, my coat that I've worn for years looks brand new. I really appreciate it, it will look great for an upcoming work event I have in NYC. I look forward to returning!

I needed two suits cleaned on extremely short notice and they were more than willing to fulfill my…read morerequest. Great customer service & a 5 star local business. Fantastic value & the owner is a genuine. You can feel good about spending your money here.

I'm torn! This was my 2nd visit. 1st one was good. Nice older gentalman helped, owner maybe. This…read moretime an older lady assisted at drop and pick up. Cleaning and hem for a 2 piece suit. The original price was $21. Very reasonable. Apon pick up the price is now 31? I inquired, she said the extra was for the hem. I asked why that wasn't on the original bill, no reason was given. The I give her cash, now $33? I again ask why the price is now more. She tells me 10% off for cash but, the bill existed at that price before she knew how i was paying. Being in a hurry, I turn to go to the door without grabbing the suit (been one of those days) turn around to see her rolling her eyes at me. Not sure i want to do business with someone who doesn't like her customers.

This place is superb. They do an excellent job with everything. They're fast and accommodating…read more I brought in a down coat that had - I don't know but something happened and it picked up some awful smell somewhere. They got it perfectly cleaned, deodorized and it stayed that way too. No slow creeping stank. It stayed nice and fresh. They're not cheap but they're not expensive. I believe they use a greener, more humane and less toxic cleaning method. I know my clothes do not return reeking of cleaning fluid. Big plus is they're really lovely people.

no free drying on top of the machines not washing the clothes good and if you're want to buy…read moredetergent they charge you a small HALF CUP for $1.00 and the detergent they sell it's like water clothes left behind and the machines have the rings dirty that you literally have to wipe them yourself.....don't recommend this place to no one.

Says they have free wifi-- wifi access is $10…read more I was planning to get work done and now I can't

Poor customer service. Don't even try and point out something they did wrong, they just argue…read more Standard practice in the dry cleaning business. They also managed to lose 10 of my brass collar stays, and when I returned to ask for them the woman stated 'we cannot guarantee the collar stays'. So basically she told me she can't guarantee that my shirts are going to come back the same way they went in. This is supposed to be a place where your shirts come back BETTER than they went in! I'm thankful for wrinkle free dress shirts, as I have always loathed the dry cleaners. They always manage to mess something up, and 'Top' cleaners in Glastonbury is no exception.

I brought a formal dress here to be dry cleaned. It has one small stain on the skirt. I pointed out…read morethe small stain when I dropped it off. Later the same day, I went to pick it up. Stain still there. She demanded payment anyways. Horrible owner or manager. Totally unprofessional. Should have never gone. Will never go back. My dress still had the stain and I couldn't wear it to the wedding. I'm surprised they're still in business especially in a place like Glastonbury.