After being on the phone for 11 minutes making a reservation to get to SFO, it was never made. The man I spoke to seemed somewhat confused and that should have been the first sign but I went through the arduous 11 minutes of booking the 175$ reservation for a one way ride to airport. Called when limo hadn't shown up and there was no record of reservation. Barely made our flight. No apologies, no attempts to correct situation. Not a company for non-corporate accounts. read more

During my many business trips to SFO I've always used Black Pearl. From reservation to drop off, the entire process was always a great experience, which was hassel free and the drivers were professional and on-time. This past weekend I had a wedding in Sonoma. There were some downtime so I decided to arrange a wine tour with Black Pearl. The driver showed up to the rental house 15 minutes early and was prepared with the list of wineries and directions on the agenda. Normally I would book a sedan. Since we had more people, the SUV BP sent was immaculate. We deviated from our wine tour a bit and Jeff (the driver) was more than accomdating and with a jam packed schedule (rehearsal, etc), he got us to our destinations on time - with plenty of water on board, we were definitely functional after 3 vinyards. I would use Black Pearl's service everytime! read more

I have booked plenty of limo reservations through Black Pearl. It's convenient to have the option of booking reservations online at the website, via email and over the phone. Terry, Jamie and Cameron are very friendly and professional. They must take notes, type quickly or have software that brings up new pages quickly. I think they require their employees to have razor sharp hearing, because I rarely need to repeat info. With this one other limo company, I feel like I've aged 10 years every time I call because it takes forever to make a reservation - this one other company constantly asks me to repeat the traveler's name and the flight information...over and over again (grr!). Anyway, in comparison, this place is top notch with excellent customer service. Black Pearl sends out the reservation confirmations quickly (immediately if needed) and easily accommodates changes to reservations. The drivers are wonderful too, willing to pick up travelers from different locations on last minute notice. My traveler was at home even though he had requested to be picked up from work. For $25, the driver made the extra stop at the traveler's residence to pick him up. With the option of selecting any limo company for transportation services, Black Pearl Transportation is my first choice. Woot woot! Black Pearl drives people around in total baller style. read more

I take a car service about once a month, and for the first few months I went through Limo.com. After a few different limo companies fell well below expectations, Black Pearl was a diamond in the rough. They stood out from the other 4-5 I tried as the best, and now I book solely through them. They haven't left me standing in the airport once, unlike some others. What makes them different? Everything. Of the 10-15 trips I've taken they have always been on time (early), I haven't met an unfriendly drivers. They are chatty when needed, and quiet when not. I always enjoy getting into the car, grabbing a bottle of water, and relaxing before heading on a long flight. They make the trip seamless. The other big difference may be small, but makes an impact for me. The reservations are still personal (send an email - Ray or another give instant confirmation), if you call someone picks up, and all reservations are billed inclusive of everything (no extra tolls, cash tips or added credit card tips). This makes life much easier! Overall a big recommend! read more

I've used Black Pearl on 3 occasions and was very pleased with their service each time. The first time i called them it was for my company. I arranged a Napa Valley wine country trip for a customer. He was happy with the trip. I called them on two separate occasions for an Alaska Princess Cruise. I strongly recommend using a car service because its not easy to get in and out of the cruise terminal in SF. Its so stress free to have an SUV drop you off and pick you up. Trust me its worth the money. I received confirmation calls and excellent service from the driver each time. More importantly BP is punctual! My family was very happy with the experience and would love to use them again. read more

I have used Black Pearl on several occasions--they are the best. Professional, efficient, no worries. They are a real A-team. Their rates are competitive but if you are looking for cheap service--look elsewhere--you will find many other 2 and 3 star fly-by-night limo companies and you can roll the dice. Black Pearl is a solid organization with great drivers; always on-time, always call back, great e-mail communications, excellent service. I don't like to gamble getting from point A to point B on time. That is why I am a loyal Black Pearl customer. read more

Travelling for work can be very stressful. I love using Black Pearl Transportation because I know the drivers will be waiting for me once I clear customs. The last thing I want to do coming off long flights is finding my way to the Taxi stand, then argue with the taxi driver about taking me to the east bay (and listen to them complain about how they do not want to go there), and get into an uncomfortable cab. Reservations are super convenient, all I do is email my itinerary, I receive an email confirmation for the reservation, and then Black Pearl emails me a receipt once completed. I have had a few different drivers and they ALL have been prompt, professional, & friendly (they only engage in conversation if I initiate it-much appreciated after a long trip). The cars are clean and super comfortable, they have nice touches such as bottled water, hand sanitizer and tissue available within arms reaches. If you are looking for a "prom limo" keep on looking, it's not that type of experience. If you are looking for a reliable, professional, prompt, transportation company for your business or travel needs, you should book with Black Pearl Transportation, you will not be disappointed. read more

There's a reason they have high ratings. They're professional, responsive, and treat people well. Just tonight, I wasn't even using them but my car wouldn't start and Henry gave me a jump with his portable battery. Not even a second thought. This kind of service is what you're paying for. Keep it up! read more

Fast, efficient, on-time, no hassles. Picked me up from and dropped me off at SFO on last trip to San Fran. Instead of dealing with the crazy cabbie driving and overall dirtiness of cabs, call Black Pearl and travel in comfort and style. Rates to and from SFO are very comparable to cabs in the area. read more

Jennifer Jacinto came to my office to introduce herself and Black Pearl. She was very friendly and helpful. She responded to my e-mails right away and offered us a complimentary ride. Our drivers for the evening were pleasant and on time. Customer service was quick and efficient. I would definitely use their service in the future. read more

Another perfect round trip from Black Pearl. 5am pickups are not a roll of the dice with this company. The driver, Henry, was outside of my house at 4:45am looking amazingly well rested (wish I could say the same) and ready to take on the day. On my return trip I had the same driver and it was a pleasure to be welcomed by his polite and professional appearance. It's always a pleasure to go with this company and actually makes business travel a little fun. Thank you!! read more

It is unfortunate that after trying to book a Limo service with your company "Black Pearl Limo Service" for the past 2 days, you would turn around and jack up the rate at the last minute!!! VERY UNETHICAL BUSINESS PRACTICES!!!! After endless conversations with both of your reps. "Apple" & "Cameron" that started yesterday afternoon when I was quoted a rate of $79.95 each way to SF, then today after receiving no confirmation as promised, we were told the rate was changed to $104.55. Since we needed to book this for our son's PROM on Saturday 4/12, we had no choice and accepted it. Consequently we kept calling to get a confirmation, which once again never got to us. Lastly we decided to call for the fourth or fifth time to find out where is this confirmation!!! Finally they sent it via email to find out the rate had been once again CHANGED TO $129.55?!?!?!?!?! WHAT KIND OF BUSINESS ARE YOU RUNNING?!?!?!? EXTREMELY UNETHICAL & UNPROFESSIONAL PRACTICES.......WHAT A SHAME!!!!!! WOULDN'T RECOMMEND THIS LIMO SERVICE TO ANYONE!!!!! read more

Never actually used this company. Tried to post a review for a similarly-named company in Florida and mistakenly posted to this one. Couldn't find a way to delete my post, so I had to change it to "do no harm." Sorry. read more

These guys are the BEST! Whether it's last minute, or a planned event, I have never been disappointed. The drivers are awesome and the company is solid...so easy to do business with. Recently had an event at the Ritz in Half Moon Bay, and getting my mom there at the last minute was a piece of cake. WooHoo, as good as it gets!!!!! read more