I recently got married here and was unfortunately disappointed with the experience.
The day of the ceremony, it was raining. the venue had umbrellas and told me there would be no problem setting up in the rain. however 1 hour before the ceremony, my coordinator told me that my DJ wanted to move the ceremony inside. On the flip side the DJ was pointing fingers at the venue- all of this causing unnecessary confusion and frustration to my family and I. I did use the venue's preferred DJ vendor. To make matters worse, I had paid for the prosecco truck to provide prosecco to my guests prior to the ceremony and this was not able to be moved to the front of the building to accommodate the new plans. My guests were still served the prosecco, but it felt like the cost of the truck ($1000) went completely to waste. During the ceremony, as I was about to walk out with my dad, the music stopped entirely. My guests reported that my DJ was being verbally unprofessional, using profanity. He ran out to my dad and I apologized, however I did not get to walk down the aisle with my chosen song, as his laptop froze... and had no back up.
When we got to the dinner, the plated food was not the same meal from the tasting. I ordered the chicken with whiskey sauce, which was supposed to come with their "famous" carrot soufle, and it was not on the plate. This was annoying, but the food was still good.
As far as the bar goes, I let my coordinator know that many of the guests enjoy vodka and tequila soda and to prioritize that on the bar. Twice, the bar ran out of club soda. The pricing was also very odd for special bottles. We were charged about 3x the normal price for the bottles, which I had assumed to be the case (similar to ordering at restaurants etc) however my dad was charged an additional 30% service fee for his bottles, that my mom was not charged for her bottles.
we also did a late snack, and wanted order from chick-fil-a. Price transparency here and honestly for the alcohol were just absent. They make you place your order through them and they charge about 400% increase in price. I got 4 large trays of chicken nuggets and it was $3,300. When I went to chick-fil-a website to order, it was around $800 for the nuggets and sauces. Barf. I felt like this should have been disclosed when I brought up the idea. it was not. but it's their job to make money off you.
I sent them an email with constructive feedback and kindly asked for money back regarding the issues above, namely the ceremony as this was the most important part of the day, and have not received anything back from my coordinator. As a bride, I am frustrated with the amount of money I spent here for the day to go perfectly, and it did not. Therefore, I simply cannot recommend this venue. read more