Staff showed up 15 mins early, 3 girls, no masks! We were just waking up after working 12 hrs siding our home and we're exhausted. They were asked to deep clean a kitchen and small bathroom on the main floor of the home where my elderly mother lives with 2 cats. We locked the cats in the bedroom and moved the litter box in with them and my mother. A few seconds later the staff said they had an emergency in the office and had been called back. Well FYI, this is their 'safe' excuse, it actually means, we don't want to do the job and aren't coming back. We waited all day, I texted and finally reached them via Facebook to reschedule. They then said due to the number of pets they would not be providing services. It continued to escalate in lies that we had more pets than they were allowed to clean in a home......2 cats? Really? They then came up with the smell of ammonia was too strong, we clean the litter box daily and it wasn't in the area they were cleaning. Maybe the staff got a whiff when I took it into the bedroom for the cats while they were locked up. They didn't bother to ask or even discuss the issues. Maybe if they had they would have learned why they had a whiff of something and understood they weren't going to be anywhere near a litter box.
So they had no regard for my safety or that of my elderly mother's, they did not have masks outside or inside the home, I was wearing a mask this is a pandemic after all. They lied about why they were suddenly leaving rather than just discussing or asking where are the pets and how many. When discussing the issues on the Facebook account I was blocked and any negative feedback gets deleted so it looks like they are an all five stars company. They aren't.
Will never recommend this very unprofessional company to anyone and will steer people away. read more