Black Diamond was worth the money and more!! We recently hired Black Diamond Valet for our wedding in Newport Beach, CA where parking is tough. At first, we wondered, do we really need valet? But the area where our venue was has little room to park and we had expensive cars showing up (Ferraris, etc.), so we decided to book a valet service. Through the booking process, Black Diamond was easy to work with. They showed up on time and the staff were extremely friendly. The value, however, came at the end of the night.... We had a few guests who had been drinking quite a bit who were trying to get their cars to leave the wedding. The team at Black Diamond was educated, professional and had the foresight NOT to let people drive drunk!! I hadn't even thought of this as a possibility...but was SO GLAD to have them there making sure all my guests were safe first and foremost. They were helpful in calmly discussing with drunk people and working with my husband to call ubers for our guests who weren't fit to drive. I HIGHLY recommend this team. It's likely they saved lives the nights of our wedding -- of both our guests and others -- and I'm forever grateful to them for this!! read more

DO NOT USE BLACK DIAMOND VALET'S SERVICE. THEFT THEFT THEFT I attended an event recently where Black Diamond Valet's service was contracted. During the event, I had my designer sunglasses stolen out of my car. No one else had access to my vehicle except for the valet attendants. My sunglasses were even stowed away in a glove compartment, hidden from plain sight. The attendants went out of their way to take the glasses out, and left the case. I contacted Jose the owner of Black Diamond Valet after to file a report. While at first it sounded like they would actually investigate the issue and help, they ultimately didn't give a shit and ended up ghosting me after multiple messages left on read. HIGHLY recommend not contracting them for their service unless you want your car rummaged through and personal belongings stolen. read more

Never even got to the point of using this service. I reached out and got a call back from a very nice gentleman who took my info and quoted me a very fair rate. He explained everything and was very helpful. I was in. He said someone would email me with the contract. What I got was completely different. When I questioned the added terms, he argued with me and belittled me with his need to be right and point out that he was the expert, not me. Then he continued to argue with me after I said that I was no longer interested. As I write this review, he continues to email me and argue how he is right and I am wrong. I can see now that they were not a good choice by their rating compared to others. read more

Very shady valet company! Do not trust. The owner Jose is rude and disrespectful.

I attended a wedding at the majestic in dtla , the valet crew was friendly , well dressed an attentive!!! It made a great first impression to my lovely night read more

I wish i can give this company zero stars . We had hired black diamond for our event and 15 minutes before our event they texted us saying 3 of the attendants have covid. They left us hanging and had no replacements . How can they figure that all out 15 minutes before . We rushed to find parking for our guests and missed half the party . So disappointed . Unprofessional. Good luck relying on them for your event. read more

Joey was awesome and told me about the monthly deal, signed up Asap, car wash every time I come in for a monthly price ..... no extra thoughts needed. read more

Black Diamond Valet - Valet Services Near Me - Glendale, California

Was in contact about an event and they even gave a quote and then ghosted me. I'm glad I didn't hire this service.

The guys that work here are the best! Especially Esteban!! I miss the guys so much since everything's been closed. Now that things are starting to reopen, I was hoping to see them, however they aren't back yet or at least not in front of Bloomingdales. I have a membership and it's the only payment I can truly justify. Even though they are still charging me my monthly dues even though I haven't been able to use them for 2 months. Weird. Anyways, when they guys were there...they really took care of me and my car. They always tried to wash it if they weren't too to busy. When they cleaned it they always did such a great job that I never needed it take it to another car wash again. These guys are always so nice to the customers even when the customers are rude to them. I especially noticed how they maintained their composure during the holidays. Man people are rough to them all the time. I remember one day, it was hot, like gross hot, like it should be illegal to be this hot. A couple of people came by at the same time (neither of them pre-requested their car) I was the 3rd person there. Esteban was the only one there that day and he had to run to get their cars, and they complained that he took so long and he left them waiting in the heat. I was so frustrated with those people because it's not like he can drive 2 cars at the same time. Plus THEY created the problem by not requesting their car. When I forget, Im prepared to wait because it's my fault, because I forgot to request my car. Please be NICE to the valet when it's hot, when it's raining, during the holidays or how about all of the time and most of all remember to TIP! They are providing a service they are NOT our personal valet. Thank you Esteban, Kyle (or Keith) Dan - oh man I'm sure I got their names wrong. Just THANK YOU THANK for always being great. I can't wait to see all of you again! * I misspoke when I said they kept charging me. I checked my account and saw that they stopped charging me once the stay at home orders were implemented. I will also say, I would still pay just to make sure I stay a member. The service they provide is second to none. I hope all of their Glendale employees are staying healthy and safe. I miss you all very much! read more

Jasper, Joey and Kyle were so helpful with our detail. They explained everything to us from beginning to end. Wait time was great while we shopped at the mall. Grade A service. Highly recommended! read more

What a great experience!!! So impressed with the service. Juan and Kyle are great guys who know how to make things happen: quick, respectful, attentive and very professional. My car looks amazing, like new, just how I asked. I'm so excited to start 2020 off on the right wheel. Thank You Thank You Thank You !!! read more

Great service! With three kids and an exploded baby food packet all over the ceiling, my car was disgusting and BD made it new again. Got the deluxe package and it was worth it. Great place to go if you want to drop your car off and do some shopping. Thank you Joey, Kyle and Casper. read more

My first visit here and I'm very impressed. Great service and Joey was super friendly and informative. He knew what he was talking about and I felt very confident in trusting my vehicle in his hands. The convenience is fantastic too! Detail your car while you shop at your leisure. I love that the Glendale Galleria has this as an option. I will absolutely come back without a doubt. read more

Literally one of the best parts of going to the Glendale Galleria is the Valet + Car Wash there. Saves time parking and pickup a freshly washed and waxed car. Joey E is particularly amazing, quick wonderful service. read more

Really pleased with the way they treated my AMG GT. I don't trust everyone with my car so that's gotta say something. Joey E was the man

So convenient!! The wash they did on my car looks great!!! Shop while your car gets washed and parked for you. It doesn't get better then this. I highly recommend. Thank you Black Diamond Valet! Kyle and Juan read more

Best valet service! Joey is always super friendly and makes sure we are happy before we leave. They always do an amazing detailed job cleaning the car. It looks brand new every time they clean it. Love these guys and the great service they always provide. read more

Joey and Kyle were super helpful and nice when we brought in our car while shopping at the Galleria. Quick service, friendly interaction, and flexible with our request. Highly recommend if you're shopping to stop on by! read more

Great customer service, thanks to Juan, the manager. They all did an excellent job with my car. Very neat and clean. Thank you :)

I love the service at Black Diamond Valet at the mall. Juan, Kyle, Joey, Pedro and Casper always take excellent car of my car. I highly recommend them. read more

Johne and Juan from black Diamond Valet has signed me up for a new member! Thank you guys for your time and I will be back for sure! They always do a perfect job in my car read more

I am very grateful to the manager Juan they left my car as new, he explained to me with patience what they were going to provide in my car, when my car arrived it was already parked in front and ready to go, thanks guys for that really good customer service. read more

Horrible Car Wash. Couldn't even clean my windshield which had water mark's that had happened from this morning. And they charge $45. Total Ripoff. Not even worth it at all. My carwash at $21.99 does a better job then these guys did at $45. You can clean the windshield with water and it'll come off. He's telling me that even with an Acid based cleaning chemical it wouldn't clean it off. Sure buddy. read more

I'm surprised with the really good customer service from juan the manager, super fast and reliable, I really recommend this valet customer service is amazing! read more

Do not use Black Diamond Valet in Glendale. We have been parking with the valet service at the Galleria ever since they started- no problems. We recently went at 8:40 just to pick something up at the mall. Since they have closed at 7:00 for the last five yrs, we just parked and started walking away. Some slicked back guy comes running up and says we have to pay $15 or we will be towed. We explained that we are regular customers, they have always closed at 7, $15 for 40 minutes seems steep, etc. He lied and basically called us liars, said they had been open 24/7 'for years' and acted like we made it up to get out of paying. He then again said that we had to pay or get towed. Glendale is a community, not a commodity- it would be nice is Black Diamond Valet figures it out before hiring this guy to evidently manage the place. Find parking elsewhere. read more

The car wash and valet service is so convenient. Joey in the car wash was so helpful and my car looks brand new!

Got my car detailed and valeted and they did an amazing job! Kyle, Johne, and Alex all did an amazing job and were just great! Quick and very nice!! Would definitely recommend coming to them for valet and car wash! Got a full detail and it looked great!!! read more

Joey is the best!! They take care of all my vehicle cleanliness, did I mention today a full detail job!!! Can't wait!!!