I ended up filing a BBB complaint. BAT (Eric the owner) immediately responded by denying that I ever contacted them in the first place (lies) and that I should have inspected the shotgun prior to purchasing it (disregarding the fact that I purchased it online and it was sent to my local FFL, so the purchase wasn't done in-person). We went back and forth on BBB to no avail.
RTSP finally got in touch with someone (not Eric) from their organization, who would then send out the replacement sight. No manual was sent as they no longer provide them with their guns (smh that's a first)! Eric (owner) then had the audacity to make it seem like he had resolved the issue on BBB (after the sight was already sent out thanks to RTSP complaining to BAT's distributor sales rep). This took 7 weeks to get resolved.
I stand my ground that BAT is not worth the aggrevation and that you should look at other makes for future purchases. They clearly try to not honor the "lifetime warranty" on their products by avoiding you altogether, and have ongoing quality control and customer service issues. You can find similar complaints on BBB (they have an "F" rating), their own social media pages (comments), and any gun forums in general that support this! read more