Two great employees. I'm impressed. Cooper tires, installed 5/21/25.
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I did the free tire install, this weekend. I was a few minutes early. Some guy with an emergency went in the door before me. He tells his horror story and they examined his car, nope, had to be the tire. Yup. They didn't have 1 more so he had to get 4 new. They hooked him up so it wasn't some big upsell and honestly, he got WAY better tires.
Only 2 guys working and propane customer after customer coming in. Insane they pay for for propane in the Tire Center. Then they come back and complain. These 2 guys have to stop working on our cars because these cheap people ($15 refill) can't wait a bit longer.
It's not fair to them to have anything to do with propane. Some guy says time is money. I told him go spend the extra $5 at a gas station, next time. You really thought this was going to be fast at a large outlet?
The two employees did everything with a smile. I would have smacked someone, sooner or later. BJ's is going to lose 2 great employees, if they don't fix this. The powers that be probably don't care. They should.
I would have been out of there 30 minutes earlier had there been a propane person. Had they not taken the time to be very kind and professional to the guy who had a new 'bad tire' experience, I would have been out an hour earlier.
I know what it's like to be overworked with ignorant people gnawing at you. These two guys were great. They deserve better.
Thank you for being professional, even though only the guy with the emergency and I, appreciated the effort. read more