Excellent eye doctor. Caring, professional, to the point. Have been going to Dr Shafik for the last…read more25 years. Totally trust him. Excellent office staff

Dr. Shafik is by far one of the worst Ophthalmologists I have ever had the displeasure of…read moreencountering. This man has no bedside manner, is gruff, doesn't explain anything to you, and has zero compassion. When he diagnosed me with severe cataracts 9 months ago, because I'm relatively young, I was shocked and became emotional, mostly due to the fear we naturally have when someone tells you that you need surgery on your eyes. And THAT infuriated him, which made it worse for me. Guess he forgot about the Hippocratic Oath. No doctor should behave like Dr. Shafik. Find another doctor like I did at the Eye Care Group (Dr. Kostina is wonderful) in Waterbury or wherever you feel comfortable. It makes a huge difference having a doctor who actually cares not only about your eyes, but about you as a person. And your fears about cataract surgery? It wasn't that bad with the right doctor!

From the moment I walked in, I found a friendly front staff. The beauty of the grand room ,complete…read morewith chandeliers above and so many eyeglasses to try on, made me feel that this would be a fun experience for sure. Dr, Sheen is so easy to talk to and so knowledgeable so I have always felt in the best of hands to protect my eyesight as I grow older. Appointments are easy to make . One New Year's Eve I had a problem with something in my eye. They took me at 4pm and kindly assured me that I was not holding them up although I'm sure I did! I have been with this practice for many years and am grateful to have found them.

I had a wonderful experience at Eye Life Vision Center. First, it's a gorgeous space. And from…read morethe moment I walked in everyone was courteous and seemed to have the "customer first" mentality which in this day and age is nice! Dr Sheen was great at explaining things and answering questions which again nowadays isn't always the case. They have a great assortment of glasses and while on the expensive side they fit the bill. All in all - great experience.

Had a few appointments for eye exams here. All the Doctors here are very good and easy to deal…read morewith. The problem comes after your office visit and they try to pressure you into buying glasses or contacts here . They also went as far as putting a hold on ny VSP benefit when I only wanted an eye exam. I went to use my VSP plan at another eyewear provider and they said this fine office put an authorization hold on my benefits so that I could only use them at this provider.

I've been using this location for a number of years. Today was the worst. I had an appointment…read morebooked for 3:20; was there early. Called me in on time then made me sit and wait another 40 minutes. Had an eye infection; Dr. said she sent in prescription for eyedrops; pharmacy never received call. I called back twice; first girl said I'll relay message to doctor; called pharmacy 30 min later...no prescription. Called back to office, got answering service. Nice. Thanks for nothing.

Excellent eye care. We've been with Dr. Theriault for more than ten years! She helped me tolerate…read moreeye drops in my eyes. Before coming to her, I was extremely flinchy and stressed during eye exams. She's kind and understanding, plus her prescriptions are spot-on.

I've been to Della Porta several times in the past, and was overdue for an eye exam. My uncle has…read moreGlaucoma, so I proactively wanted to get a check-up & screening exam. Dr Della Porta (optometrist) is very nice & does a good job explaining the various tests. The downside of my experience is more about how this business is run. They are at best opportunistic, at worst shady! Three aspects of their operations I did not appreciate: 1). When making my appt and again while there, I of course explained the aforementioned reason for my visit. Over the phone I explained I have Aetna eyecare insurance but do not have a physical card (apparently they no longer send out cards). The person said all I needed was my member #. I brought my wife's card and got Aetna to send me an electronic version of my card, so had that on my phone. However, upon arrival, I was informed they don't even take Aetna insurance! Had I known, I would've gone somewhere else ...guessing that was why they didn't tell me over the phone. 2). Begrudgingly, I stayed knowing I'd be paying out of pocket, as this was important to get done. They collected what I thought was a $50 co-pay/deposit. Two months later, I got the bill, and my deposit wasn't shown. When I called them up to ask for a correction, I learned that the $50 paid at the appt was for a "refraction" that was performed. I asked "what's a refraction?" I learned that refraction = vision test to determine my prescription. I explained do not wear glasses nor contacts (had lasik a while ago), and was there for the glaucoma exam/checkup. She said in the paperwork I was given upon arrival, there was a section that said refraction was extra and I apparently signed it. Not cool. 3). After my exam, where I learned I have 20/30 vision (near perfect), I was given the hard sell by office manager on getting glasses. While I do not need glasses, I politely listened and was shown some options, but got out once I asked & was told they all cost $600+ ...I guess this helped explained the above #2 tactic. I know this is a business, but I don't like feeling that I was taken advantage of... and this business just lost a customer.

This is probably the most positive experience I've ever had with an optometrist in my entire life-…read moreand I've been wearing glasses for 20 years now. Everything from setting up to the appointment to getting my glasses in hand was a pleasurable experience, even if it took a little longer than most for the rx to arrive. I was able to email the practice, get a call next day, and get in really quickly. They also take Medicaid insurance. It's not common to get a 5 star experience with a Medicaid participating provider, so that alone says a LOT. The receptionists over the phone are extremely courteous, polite, and spoke in a clear, pleasant tone. But their good service doesn't end on the phone- Della Porta EyeCare staff is extremely cautious with COVID-19 measures- requiring patients to call when they arrive, to answer a symptoms questionaire and pass a temperature check before being allowed into the office. It really shows they care a lot about keeping their patients and staff healthy, which is so important to me as a patient. When waiting outside the office, you don't know what to expect, as the entrance is at the bottom of a stairwell, like you're going into the basement. Once the door is open, however, a spacious office surrounds you- with a giant curved receptionist desk and seemingly large behind-the-desk area, decent-sized frame try-on area, several little alcoves with medical equipment and then some exam rooms. It's not exactly modern in appearance, but it is tidy, has no smell, and there was no wait at all, so that's always good. After filling out some forms, I was sent to the exam room. The very friendly and thorough optician asked me some background questions to start my patient file and got my exam prepped for Maria Della Porta, OD. When Dr. Della Porta came to do the exam, you immediately get a sense of comfort from her- like she is very professional, but not pretentious. Her vibe is your family friend who happens to also be a competent optometrist. The best thing about her is she seems to really like Optometry. She seems very knowledgeable and she wants to share her knowledge with her patients. I've never had an eye doctor teach me as much about my condition or include me in my care as she did. She was also able to point things out about my eyes that other doctors never were able to notice- like how I have poor muscle control in my right eye, and how it is somehwat "lazy". She was also able to point out what other doctors have noticed- like I have really dry eyes, and she was able to restart me on restasis so I can produce more tears naturally. I left my visit feeling like I learned something about my health and my own body. I can't say that about many providers, to be honest. The optician was super helpful when it came to picking out a new set of frames. I usually have difficulty finding flattering lenses, especially after a pupil dilation. I also told her I have a really wide head and need a larger pair of frames. We both kind of zoomed in on the same pair, which ended up looking and fitting great. It was the easiest time I ever had picking out frames, and when I finally got them today, after 12 days of waiting (they promised 7-14 days), they fit and feel as good as I could ever hope. And the best news is I can see better than ever before. I've also been taking my eyedrops for a little over a week and my eyes are finally starting to feel a little better. All in all, I give Della Porta EyeCare 5 stars. Their staff, the optician, and optometrist are all top quality. Everyone seems to really enjoy their job and caring for patients, and they take Medicaid coverage. I can't stop telling people how impressed I am with this practice!