My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!

Having had excellent experiences at the Southpark and Steele Creek locations, I expected to be just…read moreas pleased at the Pineville location. I couldn't be more disappointed. The first issue was just making the appointment. I showed up, they didn't have me scheduled. What followed was so screwy and complicated I don't even know how to go into any detail without needing five paragraphs, so suffice it to say by the time I could show them the confirmation on their CEENTA app all they could do was try to fit me in. They did, but I felt rushed and the doctor and his P.A. seemed to be distracted by thinking of the next patient while they were talking to me. All of this was nothing in light of what happened next. I had surgery on my neck. The goal of the surgery was accomplished but the incision wasn't closed properly and I am left actually deformed. It's ugly and permanent and I will be self-conscious about it for the rest of my life. I understand that by the time it was discovered there was nothing that could be done to correct it. But they were so nonchalant about it and haven't seemed at all concerned about what happened to me. And it absolutely WAS the fault of whomever closed the incision (I don't know who, I was anesthetized). I followed post-surgical instructions to the letter. I even considered a malpractice suit, but that would accomplish nothing. This cannot be fixed. I want to repeat: I have had a more-than-satisfactory experience at the Steele Creek location and the care I've received at the Southpark location has been outstanding for the last ten years.

Dr Stroman is amazing! So nice to deal with and obviously knows his specialty well and seems to…read moreenjoy his job. Lisa runs a great office! Highly recommend!!

I set an appointment close to 12 months ago for Dr. Mankoski to see me. Got a call from their…read moreoffice saying he could not see due to he would be out of the office. Stated it would be another 6 months to get in to see him. The Dr. cancelled the appointment, NOT ME! Sent email notes asking for them to reconsider the reschedule time line. NO ANSWER. Shame on Dr. Mankoski and Horizon for poor customer service. I will see eye surgery somewhere else. BEWARE!!!!

Initially, I was upset that my glasses were not ready & my frames were returned & not usable to…read morefill my Rx; then the district manager went above and beyond to make my order right and I had easy access to speak to the manager and she made sure my order was rushed and bumped up the processing time. She provided the best service I have ever had in an any optical office!

Dr. Lee Wiley... I cannot say enough positive things about him. He is personable, knowledgeable,…read moreconfident, empathetic, courteous, & very professional. It is quite obvious that he truly cares about his patients as he takes plenty of time with each one & answers any/all questions thoroughly. He also explains procedures/surgeries in "layman's terms" & doesn't talk over your head. I recently had the privilege of undergoing two cataract surgeries w/laser by him & I'm seeing clearer than I have in over thirty years. He is an amazing cataract surgeon but I now plan to start going to him for my routine eye care, as well. I highly recommend Dr. Lee Wiley with Charlotte Eye, Ear, Nose, & Throat Associates.

Earlier this year Dr. Wiley performed both my cataract surgeries and said I wouldn't need glasses…read morefor distance, yet I do ~ ok, I can live with that. However, he didn't treat other after-surgery issues properly ~ blurriness, not seeing clearly from both eyes, & starbursts were blamed on dry eyes (given a daily Rx) and conjunctivochalasis (given Rx for 2 weeks). Returned for 3 month check up with same issues, but he said I was "doing fine" ~ I wasn't. Also, during the 4 months after surgery, I had to request prescriptions for new glasses (isn't that standard after cataract surgery?). Based on wearing 'cheaters' after surgery, I knew the first prescription he handed me wasn't right, so he changed it to what I requested. At my 3 month check up my vision had degraded a bit, and I knew the prescription needed tweaked, yet still had to request it. I again didn't agree with it, but he wouldn't change it (I had it filled, but couldn't see right). Two months later, I went to a different Dr who not only issued a new prescription that I can see well with (and she questioned why Dr. Wiley had put in a correction for astigmatism since I no longer had that condition after paying extra for the lens to fix that), she also discovered my oil glands were clogged (Dr. Wiley never checked that), I still had conjunctivochalasis (Dr. Wiley didn't recheck that on my last visit), and his dry eye Rx wasn't the proper treatment. The new Dr started a treatment plan for all 3 issues, and after 4 weeks everything cleared up, and still fine after 3 months. Bottom line, I have no faith in Dr. Wiley. I feel he just wants to do all the cataract surgeries, is intolerant of any issues that arise afterwards, and simply cannot prescribe lens properly. As a side note, I have a friend who also had the same surgeries with Dr. Wiley and had ALL the same issues. Needless to say, neither one of us will be returning to this practice.

Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

Worst customer service! I've been stupidly coming to this location for years. For the last couple…read moreof years everytime I come they claim to not be able to find my insurance. I've come here for over 12 years, same insurance. Update your records is the obvious solution so when I come in annually, there is no issue. Today I walked out and will never come again bc of the incompetence of your staff and your horrible systems. #Embarrassing #BadService

Professional & timely service! I only needed an annual eye exam. However, I had a great experience…read more Staff is incredibly friendly and personable. I was seen by William Henderson. He was so funny and my wait time was minimal. Thank you!

Friendly staff and lovely office. Dr. Carpenter has a great sense of humor and made the visit…read moreenjoyable- Dr. Carpenter: Stefanie, you have an astigmatism. This means that your pupils are not perfectly round. Me: But Dr. -- My mother told me I was perfect in every way... Dr. Carpenter: Your mom said that? Hmm.. She lied. Lol, Highly recommend!

Drove 40 mins with traffic. To get here & find out the DR is over 1 hour behind ????!!!! Excuse me…read more? Wtf is going on here. So either they're taking too many appointments, taking walk ins before appointments or the DR just doesn't respect people's time ? It has to be one of these 3. Don't go here. End of story. Wait over a hour for an eye appointment that takes 15 mins ??

Even though I filled out the online paperwork, I was made to fill out the paper paperwork when I…read morearrived for my appointment. Whoever did the balloon test and the glaucoma air blow test (primitive and unnecessary) was terrible. No warning before the first blow and had a lot of trouble lining up the image for each eye. Eye exam was basic and frankly, I don't trust the prescription I was given. I waited 30 minutes post my appointment time for around 5 minutes with the doc. Then, my script didn't include the pupillary distance which is necessary for online ordering. The staff refused to do this for me stating that it's different for each pair of glasses. This is not true it's the distance from the center of one pupil to the center of the other pupil. I'll never go back to this store and will wait for new glasses until my insurance covers another exam so that I can trust this prescription.