When I got to the store 25 mins ago there was only 2 people working and about 20 people in the…read morestore. Then they brought out a trainer from the back and can't help anyone with anything because he is in training. Then a woman comes in and bullied them to helping her because she's leaving the country at 3p today. At that point I had to say something because I'm in the business of problem solving which means working smarter and not harder. I read another review from a month ago that said they're under staffed and I was just told the same thing. Either call in the GM or bring someone from another store. There's too many people out here looking for jobs. Do better Verizon!

Verizon Hybla Valley. Even when this store is virtually empty, the staff members are dismissive to…read morethe point of rudeness. just a tad less rude and impatient if they find you're there to spend big money. if you're there to spend less, say for an accessory, it's even worse. It's as if they're operating by a script and if you veer off of that with a question, they pretend not to hear you. I had a quick question about a phone I had recently purchased there and I was told to go to an Apple Store. Very weird dynamics. trying to meet sales goals or sales quota?

As a T-Mobile customer, I absolutely love T-Mobile Tuesdays. On this particular Tuesday, the…read morecompany was given out free picnic blankets because I received free items for a T-Mobile Tuesday in the past. I knew that I needed to call the locations before venturing out. I called this location. They were very cheerful when they answer and told me that they had the free product available and when I went into the store, I just showed them on my app and they provided me with a free picnic blanket.

I came in here twice recently. The first time was to add a second cell phone to my account. I was…read morea used phone I had gotten from Amazon. The second time was to set up a 5G/WiFi hotspot and get it added to my account. The representatives were very friendly and knowledgeable. Keep up the good work. No complaints.

Good selection of the phones and phone accessories for affordable price. The staff is very helpful…read moreto find what you want. They follow all safety measurements.

I traded in a phone at our local Russell cellular and they did not do it properly, so I never got…read morecredit. I submitted a case and nobody ever responded and when I finally called in for the fifth time I got transferred to someone I was told was a supervisor. She is very rude and when I sent in emails she was kind of condescending. I would never do business there again because it's still not resolved.

I had a terrible experience with this store and both sales representatives that I encountered. It…read morewas my impression that they didn't want to be bothered with customers. Among a number of other issues, the $49 screen protector they sold me, cracked within the first two weeks of my having the device. I was unable to get back to the store until 31 day after I purchased the phone and was told that since I didn't register the screen protector within 30 days, I as out of luck The sales representative never told me that "registration" was necessary (and I did have my sales receipt with me.) Based on this and other problems, I strongly urge folks to drive a little further to the Pentagon City Mall and visit an actual Verizon store.

Purchased a charger for my iPhone for $20. The charger did not work. Two stars for good customer…read moreservice.

NO STARS! The people in this store are very rude, unwilling to help, and lazy. All phone cases are…read moreextremely overpriced, and very poor quality. It is worth driving ten extra minutes to you nearest best buy for quality products and helpful employees. Avoid this store at all costs! TERRIBLE!