When I got to the store 25 mins ago there was only 2 people working and about 20 people in the…read morestore. Then they brought out a trainer from the back and can't help anyone with anything because he is in training. Then a woman comes in and bullied them to helping her because she's leaving the country at 3p today. At that point I had to say something because I'm in the business of problem solving which means working smarter and not harder. I read another review from a month ago that said they're under staffed and I was just told the same thing. Either call in the GM or bring someone from another store. There's too many people out here looking for jobs. Do better Verizon!

Verizon Hybla Valley. Even when this store is virtually empty, the staff members are dismissive to…read morethe point of rudeness. just a tad less rude and impatient if they find you're there to spend big money. if you're there to spend less, say for an accessory, it's even worse. It's as if they're operating by a script and if you veer off of that with a question, they pretend not to hear you. I had a quick question about a phone I had recently purchased there and I was told to go to an Apple Store. Very weird dynamics. trying to meet sales goals or sales quota?

Honestly, until today, there was nothing in my head that would lead me to believe I'd ever write a…read moregood review about ANY telecom company. Today was different. We walked into the store just intending to look at the phone I was considering and suddenly, it just made sense to do the upgrade. The miracle of this story is that we walked in at 5pm and were already in our car with a new phone by 5:25. That has GOT to be a record of some sort, no? Gian was my sales rep and they were fantastic. Showed me the cases from which I could choose, took care of all the phone swap and was just a great person. I've had issues with this location in years past but today was an exceptional experience and I thank you.

I came in here twice recently. The first time was to add a second cell phone to my account. I was…read morea used phone I had gotten from Amazon. The second time was to set up a 5G/WiFi hotspot and get it added to my account. The representatives were very friendly and knowledgeable. Keep up the good work. No complaints.

Good selection of the phones and phone accessories for affordable price. The staff is very helpful…read moreto find what you want. They follow all safety measurements.

I traded in a phone at our local Russell cellular and they did not do it properly, so I never got…read morecredit. I submitted a case and nobody ever responded and when I finally called in for the fifth time I got transferred to someone I was told was a supervisor. She is very rude and when I sent in emails she was kind of condescending. I would never do business there again because it's still not resolved.

It says it open till 9 pm. I came here at 8:20 and it's…read morealready close. It's horrible because I spend an hour of trying to find an open Verizon store in this area and all of them says that they open till 9 pm but none of them actually open .

Purchased a charger for my iPhone for $20. The charger did not work. Two stars for good customer…read moreservice.

NO STARS! The people in this store are very rude, unwilling to help, and lazy. All phone cases are…read moreextremely overpriced, and very poor quality. It is worth driving ten extra minutes to you nearest best buy for quality products and helpful employees. Avoid this store at all costs! TERRIBLE!