If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

They helped us with two car purchases: one in October 2025 and on Saturday. Jackson, Kiana, Mayra,…read moreJason, Alex and Brad were amazing to help us get into the cars we needed. I recommend them highly ask for Mayra especially. In couple of years, I'll be trading in the Kia to get my Subaru ascent that I wanted.

I was told at my 30k mile check up ($650! +$13 dollars for the privilege of using a credit card)…read morethat uneven wear on one tire requires immediate replacement of all. Evidently an alignment issue was flagged on my prior oil change in December but nothing was recommended at that time. Nothing was ever mentioned to me. Fast forward 6k miles and I hear "dangerous", and "at risk for immediate deflation". I quickly shut down the expected sales pitch for overpriced tires (I will go to Costco and save $400). My primary issue (never mind the whole situation was avoidable with an alignment in December) is that no one EVER has said anything about alignment. I hear excuses "you didn't want new tires so...", and (this is a good one from "Christopher") " sorry I did not check you out... I had to pick up my kiddos". I will choose a maintenance shop in the future that is more professional and pro active... this is no way to sell tires!

So, I wasn't able to get a car here, but let me tell you something! Todd, is the best sales person…read moreI've ever talked to at a dealership. He took care of us all the way through the process and had a lot of knowledge and experience on it as well. When we are ready to buy a car, we will definitely be returning and working with him again! Thanks Todd! **highly recommend**

Just purchased a 2024 Kia Telluride with only 13k miles on it. Unfortunately, a week after the…read morepurchase I found out the entire wiring system in the rear door didn't work -- the door wouldn't lock and the window wouldn't roll up or down. Luckily, I thought I was protected because I bought Autolocity's most expensive "bumper-to-bumper" warranty. I even got the one that covers electrical problems! Before buying it, I even questioned whether it was worth the extra money, and the salesman assured me it would cover most major repairs and it was worth the money. Turns out that wasn't true at all. I paid $3k for the warranty, and it only covered $400 of the $1.1k repair bill for the door issue. I've only had the car for a couple weeks!!! Very disappointing experience. I wish I had been more skeptical about both the vehicle and the warranty because these warranties apparently cover almost nothing. They also ask customers for 5 star reviews then sit there and watch you complete the review while you're purchasing the car..

Great experience. Fixed my hatch. Fixed my rear side mirror. Hand washed the car. No charge…read more Service Smile Free Can't beat that.

I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work. On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief. After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service. There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced. When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution. On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot. Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it. I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM. I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here. After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.

I went in to look at some of their cars and the owner is super friendly and works on all of the…read morecars himself, I let him know what my situation was that I was looking at getting a new car since mine got totaled on Monday and he didn't push or pressure me into buying right away, all of the cars he let me test drive with him were great running cars despite the high mileage, once my car gets paid out I'll be going right back and paying for one of his cars. I would give a higher rating if possible

Wanna watch FOUR AND A HALF HOURS of Family Feud for a simple oil change? Wanna be lied to that…read moreyour car is "almost done" when in reality the service tech was just chatting in her boss's office for an hour and never told the team to start on your car? Then come here! And for an extra good time, ask for Kallie Gordon. She's super busy and important - she'll be sure to tell you.

WORST CAR SHOPPING EXPERIENCE EVER!!!! I just stopped by this afternoon to see what this dealership…read morehad to offer--I've heard such great things and wanted to give them a shot at my business. I know EXACTLY make and model I want and am already pre approved for my loan. I walked in and was immediately blown off and given to another sales associate. This woman just walked me back to her desk and the first thing she asks me is "what kind of car am I driving now?" What does THAT have to do with anything?!? Then she proceeded to tell me that "maybe today isn't the day for me to be buying a car" Yeah, you're right. Your rudeness and unwillingness to listen to this customer and help cost you a commission, BECAUSE I CAME IN READY TO BUY.

Mazda helped me with the repair on my vehicle, made it easy on my end for it to be repaired. Will…read morecome again!

"I had an incredibly frustrating experience with both the Sales manger Graham and a salesmen…read moreUlysses. After they oversold me on an initial vehicle, I returned it to make things right. Instead of helping, they spent the entire day and next week trying to move me into a new car while constantly hiking the price every time a new contract was presented. Or offer to do something free of cost as a "good gesture" The biggest red flag? They refused to provide an itemized out-the-door (OTD) price. Despite multiple requests, they kept the numbers vague and wouldn't show me a breakdown of the taxes, fees, and 'add-ons' they were clearly trying to hide. It felt like a deliberate attempt to confuse me into paying more than the car was worth. If a dealership won't give you a straight price on paper, they are hiding something. I wasted days here and left with nothing but a headache. Do yourself a favor and go to a dealer that values transparency and honesty."

Traveling to and from Chicago on business, and with less than 36 hours to make a serious purchase,…read moreMitch and his team treated me with such respect, caring for me as if they have known me all of my life. Mitch made a hard deal easy, I will always remember this experience, thanks Mitch. I no longer live in Utah but i keep in touch and I will do business with Mitch in the near future, Mitch you're truly the greatest.

Totally under qualified salesman explains a 17 year old vehicle (not a classic) was over priced by…read more$8000 because of a $20,000 paint job (he had no clue). I emaled the dealership and asked for more information. Went unanswered--guessing the salesman got my email. I was interested - with cash - he ran me off. Save yourself some time and drive by.

I found myself in an extremely difficult - untimely - breakdown situation with my 2020 Ford F150…read morediesel when the electrical system expired on the main street in Ogden. My roadside assistance got me in just before closing time and the service team - particularly Trent Robinson and his team of personal drivers - Colton, Lauren, and Boston - got me squared away and made sure that the 3rd party warranty coverage that I had purchased with the vehicle - but which was not initially clear that it was available to me - came in to play and reduced a $1300 bill to $100. Kudos to all.

Bought a 130k truck from Young Ford in Ogden. It had a…read morenumber of problems and 0 help from them. Tried to get help for months. This is worst dealership Ive ever dealt with!! You've been warned.