I gave this dealership multiple chances over a 4 to 5 year period and used them as my exclusive…read moreservice provider, but over time a clear pattern of issues made it difficult to continue trusting their work.
On my two most recent oil changes, my check engine light came on within 2 to 3 days afterward for emissions-related issues. The vehicle had never had a check engine light before these visits. Since I stopped taking it here, the issue has not returned, which was a major relief.
After a 100,000-mile service that included a valve adjustment, I developed an oil leak from the valve cover area. Prior to that service, the vehicle had never had any oil leaks. It was frustrating to go from a properly sealed engine to dealing with a new leak immediately after a major service.
There was also an issue with the serpentine belt. It was replaced during that same 100,000-mile service. Only a few months later, when my wife brought the car in for a routine visit, she was told the belt needed to be replaced again due to age and mileage, and it was replaced a second time. This was especially frustrating because it had already been recently replaced.
When I followed up, the duplicate charge was converted into a service credit, but actually using it became an ongoing issue. Each visit brought a different explanation for why it could not be applied. Eventually, I was told the credit was lost due to a system change, which effectively meant I paid for the service twice without resolution.
On multiple visits, the engine oil was overfilled even after specifically requesting that it not be. This happened enough times that I started checking it myself before leaving and had to ask them to correct it on the spot.
Brake service was another disappointing experience. I was charged $125 for a single rotor (not including labor), which I later found selling for $25 at Walmart. The repair did not resolve the issue I was having. I ended up redoing the work myself and purchased two Brembo rotors for the rear for $120 total, which was less than what I paid here for a single rotor. While correcting it myself, I discovered that basic steps like lubrication and hardware replacement had not been done, which explained why the issue persisted until I fixed it.
I was also quoted around $1,500 per axle for shock replacement using aftermarket parts, which felt significantly out of line with typical pricing, especially given the parts used were not OEM.
I understand dealership service is typically more expensive, but I still expected accurate recommendations, proper workmanship, and appropriate parts for the cost. Unfortunately, that was not my experience here.
After multiple attempts to resolve issues directly with the service department, I did not receive meaningful resolution.
