I've been going to O'Rourke Vision Care for several years and am continually impressed by this…read morepractice. I live in the north hills and drive down to the south hills to see them, if that tells you anything! I've always seen Dr. O'Rourke, who is fantastic, and during my most recent visit, I saw Dr. Waddell. Both are very down to earth and very friendly, they listen to your concerns and answer questions thoroughly. All of the office staff are great to work with and they also explain everything. I really have no "negatives" with this practice. I recommend them to everyone!

Just got home from this office and very angry and displeased. My husband and I both had…read moreappointments, and wrote the incorrect time in our calendar by 20 minutes off for the one appointment. We were 15 minutes late for the first appointment, and were told one of us could not be seen because we were late. The office receptionist was not kind to us at all; very rude. There were no other patient's in the waiting room...not a one, and no other patient's even arrived to the office for their appointment until 40 minutes after we got there. Office staff were all sitting in a back room; not busy!! We have been going to this office for years. When I called to tell them why we would not be back. I was told Dr. O'Rourke's policy is he will not see patients if they are 20 minutes or more late. We were 15 minutes late. Really!? Very bad patient/customer service. Do not recommend this office...no grace periods given. I have never wrote a bad review before this one; this is how disappointed and angry I feel. Very disappointed Lynn Holzemer

Incompetent staff unfortunately, two very patronizing older women. No thank you, to many other…read moreplaces to give you hard earned money to.

Love it here. Everyone is very nice and knowledgeable. They were great with my son. They have great…read morestyles. It may be a little bit pricey but well worth it. You get what you pay for! Highly recommend.

It was Speedy, Eye Doctor was fast and funny Tons of frames to choose from overall had a Good Ol'…read moreTime

I stopped in to make an appointment and there was Cody, this guy was…read more right on! He squeaked me in the next day and had all the answers to all my questions. I came back for the appointment and got with Uri , he had some serious tech skills with the equipment! Very highly skilled knowledge, all my questions answered plus!!!!! After Uri I got with Niq , she was helping me choose glasses and contacts, also good knowledge of brands, lenses types, locating the best prices and fit on the frames. My last encounter was Doc Braid, she was truly supa-dope ,funky fresh, kicked it live, with no jive and provided much good vision hope, faith and charity for my cause and explained all the equipment! I recommend this branch to all to all that have visual needs whether glasses contacts , and my orders were quick, fast and in a hurry!!!!!

I had my glasses sent back 3 times! Loved the frames but the lenses weren't right. 1st time my eyes…read morewere so stained, second time the progressive part was so low I had to to actually lift them up to see, third time progressive part too high. Blurry as hell. Never again. Plus I live 40 min away!

I specifically scheduled a 9:30 am exam so I wouldn't be in danger of being late to work. It's been…read morean hour since I arrived and I haven't even left the waiting room. Wouldn't recommend ever coming here if you expect good service.

Dr. Anita M. Cichon, OD, and her staff are outstanding. The entire team is knowledgeable,…read morecourteous, prompt, and genuinely caring. The office is immaculate and extremely well run. My wife needed an emergency visit, and Dr. Cichon actually came in on her day off to take care of her -- truly unbelievable care. We are deeply grateful and give Dr. Cichon and her staff our highest recommendation.

Dr.Anita M. Cichon is excellent. When I explained my vision had changed she made the necessary…read moreadjustments and provided me with the the sample contacts to trial to insure they corrected my vision. Jill does an outstanding service in working the insurance coverage so I can maximize my contacts and eye glasses purchase. My wife and I highly recommend Eye Couture. You will enjoy the exam and service.

This has to be the worst experience I have ever had at an eye doctor. I have had my first exam in…read moreOctober 2021. I kept going back for adjustments. Finally another exam and i paid an extra $288 for lenses because I was told my prescription changed. After receiving the glasses, they still were not right. It turns out the progressive lenses were wrong. I picked up my glasses today after a few hours I noticed my nose was hurting. Well the nose pad was missing on the left side of the glasses. I have been to this place 6 times and I still have no clue if they are any good or not. I am disappointed, dissatisfied and very upset to pay $600 for glasses I have yet to wear.

I just went there last week and seen Dr Lisa Lorenzo . I went to a few other eye doctors and she is…read morebest I've been to. She answered any questions that I had.

Everyone was so nice. Dr. Was very professional and answered any questions I had. I will definitely…read morego to bittel vision care again

4 phone calls later ( I was left on hold) Bittel Vision has not yet explained why my insurance was…read morenot billed and there is no record of communication but once when my insurance called, someone from the Bittel Vision ( staff member ) said they would contact me to discuss..... And refund.... My initial appointment was in September. I have receipts from July 2024 but my insurance was never contacted. I paid almost $300 out of pocket. Plus $40 this year for a visit and nothing. I would recommend seeking other options for eyewear and anything regarding testing and such. Also the " Business manager " that responded to my last review doesn't exist according to office staff

The doctor was incredibly rude. Didn't listen to any of my thoughts or opinions about what I wanted…read morefor my glasses, also made a rude comment about my profession not paying a lot of money. I took my prescription to another doctor, and they said it wasn't even close to what I really needed.

Great First Experience at Eyeglass World…read more This was my first time visiting Eyeglass World after years of going to the same place. My usual provider couldn't get me in for an eye exam until August, so I decided to try somewhere new--and I'm really glad I did. From start to finish, the team at Eyeglass World was great. The person who checked me in for my appointment was friendly and efficient, the doctor was professional and thorough, and the staff member who helped me with my glasses was kind and helpful without being pushy. I really appreciated that I could browse frames freely on my own without someone hovering over me. Pricing was very reasonable--I ended up getting two pairs of glasses, and the second pair was 40% off, which made a big difference. Overall, a smooth and affordable experience. The only hiccup I had was with my originally scheduled appointment--they wanted me to see a remote doctor from his home. While I work in technology and support innovation, there are just some things I prefer to do face-to-face, especially something as personal as an eye exam. I rescheduled for an in-person visit, and that worked out much better for me. Highly recommend giving them a try if you're looking for great service and solid value.