My best friend invited a very large group of friends and family here to celebrate a very special occasion. They were accommodating, but because of the size of our party, we were not allowed access to the full menu. My friend had to select appetizers, a salad, entrees, and desserts ahead of time for a special menu, only for us. Possibly practical on the part of the restaurant, but honestly, having to plan a menu was just another worry for my friend as he scrambled to get the more important details together for the rest of his event.
We'd reserved the back party room, but for some reason they'd separated the tables so only four of us could sit together, like at a wedding reception (the menu, the seating arrangement...maybe they really thought we were having a wedding reception?). We had one waitress for all 15-20 of us -- a bad decision on the restaurant's part, I think it really diminished the quality of the service we got. But what do I know, maybe they were unexpectedly understaffed that night?
Given the awkward seating, we asked the waitress and the busboy-possibly-another-waiter if we could combine our tables so there would be two groups of us instead of five, and so we could easily talk with each other. The busboy-possibly-waiter was totally on board with it, but the waitress told us, waving her hand, she had to (paraphrasing) "get the drink orders first, I can't even do that, ask him" (referring to the busboy-possibly-waiter). So we all helped him move tables as she flounced out of the room.
The attitude continued throughout the dinner. I asked for a pink squirrel to drink, and even gave her the ingredients -- creme de noyaux, creme de cacao, and cream. I let her know she could sub out amaretto for the creme de noyaux, since I know it's rare to find that one in a bar. She came back to tell me they didn't have one of the ingredients. Really? You don't have cream, some kind of chocolate liqueur, and amaretto? The dive bar down the street from me has all of those things. I asked which one she was missing, thinking I could sub something else out -- she wasn't sure, said they'd found another recipe for it that 1) included ice cream, which they didn't have, and 2) wouldn't taste good with the amaretto. Ok... but 1) that's not what I asked for, and 2) I'm ordering the drink this way because I've had it made this way before, and it tastes fine to me. I brushed it off and ordered a glass of pinot grigio. Meanwhile, one of my girlfriends had to ask three times for her drink.
I'll admit we were a little rowdy, but we were in a closed-off room and celebrating. I couldn't hear our group in the main dining room as I waited in line for the restroom, so I don't *think* we were disturbing the other customers. Everyone out there looked happy. But I heard reports from our group that the waitress kept rolling her eyes. I didn't see her do that, but she was pretty brusque with my table. I'm really not trying to get anyone in trouble, I know it's very hard to serve a large party, especially when there's alcohol involved. Just sayin', a smile goes a long, long way.
My food, thankfully, was much better than the service, although my best friend and his family all agreed their meat was really dry. I ordered the spinach linguine with scallops, and it was really good. It was light, but filling, and the pasta was cooked perfectly. I was worried because linguine tends to be one of those noodles that gets overcooked really easily, turning to mush -- but these were perfect. I applauded the lobster and salmon egg roll appetizers, too. The wedge salad I ordered was, eh, a wedge salad.
In total, we were there just over two hours -- not bad for a big group like that in a fancier place. While it wasn't the best experience I've had at a nice restaurant, I'm guessing the size of our party had a lot to do with it. It'd be nice to go back with just a few people, or on a date, to see what it's like then. Everyone deserves a second chance, I guess. read more