I just had a 2nd antique clock serviced by Chappell Jordan. This one was a 175-year-old marble and…read morepatinated bronze French Figural Clock. The clock's movement hadn't been serviced in over 116 years according to the 2 November 1910 inscription on the pendulum bracket by its previous servicer. Also, the clock's marble base was missing most of the Roman numerals that were formerly attached to it to serve as the dial. Bernie Maya of Chappell Jordan completely cleaned and serviced the movement and bell such that the clock mechanism now looks brand new and the clock runs like new. Bernie also polished the marble and installed new Roman numerals for the dial on the clocks marble block. What a magnificent job ! Chappell Jordan hit it out of the ballpark again !

In 2012 we had them overhaul our 19th century Seth Thomas clock. Today it is still going strong…read more More recently they serviced three of our other clocks which are 50 to 75+ years old. This is a very knowledgeable group and experienced group.

Very knowledgeable and incredibly helpful…read more Even if you just want to browse. These are some of the coolest and elegant clocks I've seen

Great work by codial service man. My granfather clock is 37 years old and stopped running It…read moreneeded some adjustments and oiling and is working like a charm calling out the quarter hours and each hour now.

Logan is phenomenal, friendly, knowledgeable, and incredibly helpful. My husband has a beloved…read moreclock that is over 40 years old, which he received while serving in the Air Force during Desert Storm. It holds tremendous sentimental value, so finding someone we could trust with the repair was important. After submitting a repair request, Logan responded promptly and kept us informed throughout the process. We're thrilled to say he was able to restore the clock, and we couldn't be happier with the results. It was also a pleasure meeting Logan and his family. They were warm and welcoming, and even their cat made the visit memorable! If you're looking for someone who provides exceptional craftsmanship and outstanding customer service, I highly recommend Logan.

Fixed my clock just fine; small hiccup about pickup time but Logan let me wait a few minutes with…read morehis dog while he finished the job. He tells me that he also makes house calls, which is great since we have a grandfather clock.

I had such a stellar experience at World Time Services. Van, the owner, is incredibly sweet and…read moremade us feel welcome from the moment we walked in. He spent time talking with us about his family and even asked about ours, which made the experience feel very personal and genuine. He mentioned that he no longer sells clocks because he stays too busy and doesn't have time to deliver, but the shop still has some really neat clocks and artifacts throughout the store along with paintings and photos of him and his family everywhere. It gives the place a warm, unique feel that you do not find often anymore. I came in to have links removed from my new watch and to get batteries replaced in two other watches. Even though it was pouring rain that Saturday, Van kindly offered for us to stay and wait out the storm. That level of hospitality really stood out to me for an all-around great experience. He definitely has my business for life.

Great experience! The owner tightened my watch band for a really cheap price and did multiple…read moreadjustments until I was satisfied! Also the store is covered with photoshoots of his wife and kids that he took, so cute! Will def be coming back and would recommend!:)

They have the worst customer service I've experienced in a long time. I brought my watch in for…read morerepair, got a ticket and never heard from them until I reached back out. I inquired on my repair time and they never followed up. My belief is that they rely on their policy that if an item isn't picked up within 60 days that they can sell the item. It is posted on their back wall. I addressed this concern with their owner and she could have cared less. HORRIBLE SERVICE AND BEHAVIOR. See pic I included of their policy - such a scam

This business does not respect the customer's time, communicates poorly, and does a shoddy job…read morehandling the customer's belongings. It took 4 months for them to realize they could not properly service a watch I brought in and made no effort to reach out and notify me that was the case. Upon retrieving the watch they could not service, I was given the watch back with the caseback not affixed. Please do not bring your watches here. Go somewhere that treats customers with even just a modicum of decency. I brought in a friend's watch and was initially told it needed a routine servicing, which would take 6-8 weeks. I heard nothing for nearly 3 months and had to call back for an update, being told it would take "approximately 2 more weeks" and that they would call me back with an update. A month later with no contact, I had to call back AGAIN for an update. This time, I was told they were having issues sourcing a part and would call me back the next day for an update. Unsurprisingly, there was no call back and I had to call back YET AGAIN for an update just to be told the part could not be sourced and they could not properly service the watch. I'm beginning to think if I did not repeatedly call back to push them for updates, they would have never reached out and would have ultimately sold the watch, as the signs in their shop indicate that would be the case. Horrendous business practices.

DO NOT use this guy!! I left my $1000 watch with him to replace the batteries and after a year of…read morefrustration and a $150 deposit, he finally tells me he lost my watch. Then a couple of months later, he says his roommate's friend stole the watch! But he will replace it with a cheaper inferior model. I told him that was unacceptable so he suggested I find my own replacement. I do, but it is not as pristine as my watch, costs me almost $400, and it also needs batteries. I take it to him (assuming he would still have the original replacement batteries-wrong! He doesn't have those batteries either! Now he wants more money to get more batteries and that "when he gets a check, he will repay me for the replacement watch". Long story, short: it's been over 1 and 1/2 years, I'm out over $500, I don't have my original watch, no batteries, no repayment, and he won't return my calls or texts! Any way you cut it, I've been scammed by this guy!! Do yourself a favor and stay away from Black Forest Watch and Clock, Jewelry, or whatever else he's calling his business now!!

He changed the battery to a watch really quick. Great job and very nice. Recommend someone else's…read morefor engraving.

July, 2025 - Never take anything to this business. I took my pendulum wall clock there to be…read morerepaired and was told it just needed cleaning. It was a total disaster. I had to take it back a second time because it ran about 1-2 days, but it is an 8-day clock. Now it runs for only about 20-30 minutes, and the winding mechanism is now much too tight. He charged me $491 (including tax). His 90-day warranty period was a joke. Find another shop!

I wish that I had read the previous comments. They are not honest people…read more Called them out to provide a key and quote for a grandfather clock. The Service Guy did not bring a key. Then quoted us $950 to repair the clock when he did not open it. Had to pay the $80 service fee for nothing.

I reached out to find a qualified watch- clock service person in the Houston area . We live in…read moreRichwood ,Texas that being 1 hr away from Houston it was very difficult to find a qualified person who would travel this far. You see I have 6 antique clocks. Very old like me, but by the grace of God I found HP Krops. He drove all the way from North West Houston and serviced all of my clocks. Not only is he well trained in his profession he is a great man. Through this time he and I have developed a great friendship. All of my antique clocks are very special to me . HP took his time and service each one of them. Thank HP for what you do so well and our newfound friendship. If you are looking for a great watch, clock repair man I highly recommend HP Krops . Thanks HP for taking good care of my 6 extended family.

I had my Seiko repaired and it now runs spot on. I highly recommend.read more

Very nice and knowledgeable watch shop! The staff was very helpful and I was able to resize my…read morewatch bracelet for a good price!

This is a tough review for me to write, and honestly I went back and forth between three and four…read morestars. I recently brought Little Watch Shop a Rolex that needed repair. The crown had fallen off, and there were some additional issues that needed to be addressed. The total repair was around $800. This particular watch is important to me. I bought a new watch when each of my children was born, and this is one of those watches. I purchased it new, still have all the documentation, and have owned it for years. So it has considerably more sentimental value to me than just being a Rolex. The shop itself was professional and communicative. They called me back, kept me informed, and the overall service experience was good. I've dealt with other watch shops that felt inconsistent or even a little sketchy, and I never got that feeling here. Where I'm disappointed is the actual outcome. They weren't able to replace everything with genuine Rolex parts, which I would have strongly preferred, and more importantly, after the repair I was told the watch is no longer water resistant to the point where I should swim with it. That's a pretty significant downside for me. After spending roughly $800 repairing a Rolex, I didn't expect to end up with a watch that I now have to remember to take off before getting into a pool. It changes how freely I can wear a watch that I've worn and enjoyed for years. In hindsight, I probably should have sent it directly to Rolex, particularly given the sentimental value. I may still get a second opinion, although I've already spent the $800. So this is a difficult one. The shop provided good service, communicated well, and I don't have anything negative to say about how I was treated. I'm just disappointed that such an expensive repair left me with a watch that has an important limitation it didn't have before. Four stars for the shop and the service, but probably closer to three stars for how I feel about the end result.