He should not suggest he makes watch repairs. Ripped me off with the watch works replacement that…read moredidn't work. Best to go to the Little Watch Shop on S. Shepherd for a repair. Less expensive. Much more reliable. Look at the ratings!

Quick turn around Fair price…read moreQuality work. Highly recommended to watch repair needs.

Very friendly, very attentive to what you want. Excellent service. I once went in there to get a…read morebattery put in my watch, they were very quick.

First off, I did not "have", as Paul stated, anyone review Robsons negatively. I posted my review…read moreand my experience only. Definition of review: 4. To write or give a critical report on. I am legally allowed to do so. Freedom of speech. A review system is free to the public. Whatever other people did was based on their feelings and experiences. Robsons, please have your attorney contact me so I can forward them my attorney information who I have informed of this situation and Paul's threats to me. I have all the screen shots and information that I need. Definition of Threat: noun: threat; plural noun: threats 1. a statement of an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done. I was verbally put down by Robsons' clients for posting my bad experience with Paul the store manager. The ugly comments that were posted by clients and Paul's friends on my review and others who had bad experiences with Paul and the store, shows what kind of character he has and what kind of store it is. Poor Mandy seems to always have to buffer the disasters Paul causes. She is too sweet for that. Here is my experience Jan. 30, 2017. It seems I'm not alone in my feelings after posting my public review. My family has done business with Robsons for years. No issues until now. I went into Robsons to have my husband's watch repaired. I told the lady I was thinking about buying my husband a special watch for V-Day. She brought me to Paul, the store manager, to ask if he had a book for watches. He looked at me and said if I needed a book on watches to go to Barnes and Noble. The lady corrected herself and said I'm sorry a catalog to look through for a watch. He told her that's not what she said. She apologized again to him. He told me that they didn't have a catalog on books but they had some watches on display. I told him I looked and I didn't see one I was looking for, I was looking for a mechanical style watch. He corrected me at some point and said they are called automatic watches. He began to tell me how you can't just go out a buy a watch. It takes time and thought. He compared it to purses. Going into a Louis Vuitton store as opposed to a Macy's. It's not the best decision. I said "like the watch I have in my hand? The one I bought at a Macy's for my husband a few years ago?!" He gave a face and said he wouldn't have bought it. I felt so degraded! He went on about his opinion of good brands. He pulled up Bulova on the touch screen and added a remark telling me I could do this on my own; Like I was wasting his time! I picked out one that I thought would be nice and asked if I had it sent there could I have it engraved. He looked at me and laughed! Asked me where would you put an engraving?! I was so embarrassed. I called my husband crying. I was so upset! I called Robsons and left a voicemail that I wanted to speak to a manager about my experience with Paul. I spoke to Mandy 2 days later after they called about what it would cost to repair my husbands "Macy's" watch. I was upset because they hadn't called me back and expressed this to her. She was concerned. Told me she was going to bring it up to Paul. He would call and apologize later. Paul called me that night. Instead of starting off by apologizing he started off telling me how he watched all the footage and spoke to other employees to see where he went wrong and doesn't see how I would be offended! I asked him, "are you calling me a liar? That I am mistaken on my feelings and how you made me feel?!" He laughed and said well I can tell you are going to be negative. I told him well since he knew how I should feel after all of the above situations why wouldn't I be negative? He laughed and told me I am sorry that you were offended! I told him how could he apologize when he was laughing! He said well I just don't understand how you could be upset and laughed more! He used the word hunny way too much and it felt degrading; not sincere. I told him to not call me that and he'd laugh more! He told me that I am no longer allowed in "HIS" store! You couldn't pay me to go in there again! Thank you Mandy for taking the time and apologizing for him, something he obviously couldn't do for himself!

Brought 2 watches in to get the batteries replaced and he found a problem with one of them. He…read morequickly fixed it and replaced both batteries in a bout 15 min at the most. His English isn't too good but he is very friendly and knowledgeable. I highly recommend this shop to anyone that needs anything watch related. Prices are much cheaper than going to the mall.

So glad to find this shop. An old school craftsman that can actually work on and repair watches,…read moreclocks and other items.

This is an outstanding place for watch repair and battery installation…read more I brought an old Swatch here for a new battery, because I somehow cross-threaded the access point. These guys installed a new battery within minutes. Because they have a great reputation for watch repair, I also left my 30-something-year-old Tag Heuer in their care for a total rebuild. This was a wedding gift, and it is the most prized watch in my collection. The watchmaker here did an excellent job, and even did a pressure test, which is vital -- but not commonly offered with many watch repair services. They offered to replace the band with an in-house version and ultimately a Tag Heuer version, but I declined because I can replace it for a lot less money. I was also hoping they could replace the dial to no avail. Still, these folks know what they are doing, and I plan on giving them plenty of business moving forward.

This is a great locally owned shop. The owners offer a really cool variety of inventory that ranges…read morefrom utilitarian field watches to dream watches you can pass to the next generation. I've used them several times for band adjustments and batteries. Every interaction with is professional and fast. I made my first but not last watch purchase today. Thank you for operating a cool small business.

Very knowledgeable and incredibly helpful…read more Even if you just want to browse. These are some of the coolest and elegant clocks I've seen

Great work by codial service man. My granfather clock is 37 years old and stopped running It…read moreneeded some adjustments and oiling and is working like a charm calling out the quarter hours and each hour now.

Untrustworthy and NOT open until 7. I called before noon and…read moreasked if they did repairs on glasses frames. They said yes, but they would have to look at it. They said they were open until 7. When I got there, they said it was too late. It was 5:45pm. If you want to close at 6pm, then don't tell customers you are open until 7. I could have found someplace much closer to home, than driving across town to this place. It is a stall in a Flea Market, but that wasn't stated when I looked them up.

Very friendly and helpful. Whenever I need a watch battery or anything else. Beautiful selection…read moreof jewelry.

They have the worst customer service I've experienced in a long time. I brought my watch in for…read morerepair, got a ticket and never heard from them until I reached back out. I inquired on my repair time and they never followed up. My belief is that they rely on their policy that if an item isn't picked up within 60 days that they can sell the item. It is posted on their back wall. I addressed this concern with their owner and she could have cared less. HORRIBLE SERVICE AND BEHAVIOR. See pic I included of their policy - such a scam

This business does not respect the customer's time, communicates poorly, and does a shoddy job…read morehandling the customer's belongings. It took 4 months for them to realize they could not properly service a watch I brought in and made no effort to reach out and notify me that was the case. Upon retrieving the watch they could not service, I was given the watch back with the caseback not affixed. Please do not bring your watches here. Go somewhere that treats customers with even just a modicum of decency. I brought in a friend's watch and was initially told it needed a routine servicing, which would take 6-8 weeks. I heard nothing for nearly 3 months and had to call back for an update, being told it would take "approximately 2 more weeks" and that they would call me back with an update. A month later with no contact, I had to call back AGAIN for an update. This time, I was told they were having issues sourcing a part and would call me back the next day for an update. Unsurprisingly, there was no call back and I had to call back YET AGAIN for an update just to be told the part could not be sourced and they could not properly service the watch. I'm beginning to think if I did not repeatedly call back to push them for updates, they would have never reached out and would have ultimately sold the watch, as the signs in their shop indicate that would be the case. Horrendous business practices.

Been going to the shop for 20 years have them fix my rope necklace 15 years ago it just now…read morebreaking again that's some great service 15 years for it to be repaired again they do great work I love them always going to go back

Lazy, rushes their work, not worth it. I recommend finding a better jeweler for repairingread more