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    Bissonette Properties

    1.7 (22 reviews)

    Services - Bissonette Properties

    Property management

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    6 months ago

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    1 year ago

    They only rent to college kids, they only have electric stoves, and they cannot guarantee quiet or a lack of marijuana smoke.

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    Tom Rotella

    Tom Rotella

    (3 reviews)

    Tom Rotella was my property manager for over two years. He is friendly and personable and quite…read moreknowledgeable about the VT rental market. During the two years that Tom worked for me, I was mostly satisfied with his work. Our phone communication was always good; his email responsiveness, however, was not always the best. However, after my recent experience with him, which resulted in the termination of our working relationship, I must say I have come to question his judgement, integrity as well as accountability. Problems arose when I decided to raise the rent in one of my units this past summer and asked Tom to notify the tenants in spring. For months he assured me that everything was fine, the tenants had been notified and, when renewal time came, a new lease had been signed. However, after we failed to collect the new rent amount for several months in a row, I contacted my tenants, at which point it became clear that Tom had never pursued the lease renewal. Tom Rotella has let me down in a big way by failing to have my tenants sign an agreed upon lease renewal with a rent increase, which resulted in their tenancy becoming month-to-month as well as hundreds of dollars in lost revenue. Once I confronted him with the evidence and asked to see the lease, he stopped responding altogether. I wrote Tom one last email, giving him a chance to clarify and possibly rectify the situation. He has not responded to my email to this day. I therefore cannot recommend Tom Rotella to anyone looking for a reliable and dependable property manager.

    Tom Rotella was the third property manager I had for an investment property in downtown Burlington…read more I wish he had been the first. After an extremely negative situation with another firm that I think is now out of business, I was referred to Tom, who got my property back on track and made it profitable for the very first time. He is efficient, courteous, professional and maybe most importantly, ACCOUNTABLE. If you're looking to take care of your tenants and get the hassle of owning rental property off your back, call Tom.

    Lake Point Property Management

    Lake Point Property Management

    (7 reviews)

    There's a reason they have 1 star rating on YELP... We…read moreapplied for a home we absolutely fell in love with. We waited a couple of weeks. We're under the assumption they were processing the lease not just the application. We asked questions, which never got answered. They called our landlord and recieved an excellent reference. Calls/texts/emails never answered. They showed a lack of professionalism and experience regardless of their years in the industry, we were treated like garbage. These people missed out on a family who desperately needed the home, had the money, and qualifications as well as willingness to negotiate on how to make us work out. We received a letter stating we were denied (after we were under the impression we were approved) and I asked for an explanation and got no response. Upset is an understatement. The biggest complaint I have is the lack of communication, and not having the courtesy to answer our questions. If you're looking for good people to work with DO NOT give these people your money. Don't even try to, they'll ignore you. Apparently the manager is apparently "going through personal issues" which was the reasoning we got whenever we asked for updates. so for anyone looking to rent, if you see Yana as the manager, expect to be ignored and brushed off, better yet just run, don't walk.

    You could not ask for a better property management company. All tasks are done with friendly…read moreprofessionalism and striking expertise. 3 gents I have had the pleasure to work with are Josh Terreberry, Matt Hagen, and Spencer Lefebvre. They show up on time, get the task done well and leave the area clean and complete. Such a wealth of experience.

    Bissonette Properties - propertymgmt - Updated May 2026

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