1. Lake Point Property Management

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Burlington, VT

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Lake Point Property Management

1.6 (7 reviews)
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Property management

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Bissonette Properties

Bissonette Properties

(24 reviews)

Not the greatest experience. Frankly I feel relieved to have moved out after only 6 months. I'll…read moreexplain... I am originally from Southern California and never experienced a property management company as eager to take money without actually doing worthy in return. Their apartments flood Craigslist and comprised the majority during the time I was looking prior to my move. Ultimately I felt like I got a good deal on a studio that was listed as fully renovated. Bissonette also offered to give me a virtual walk through while was still in CA so I could get a better idea. I thought it was a great idea, obliged, and got a pretty good glimpse (or so I thought). I signed the lease and sent them the deposit quickly so I could have something in place for when I arrived during the winter. After the 6 day drive from CA to VT, I was shocked to find that the building was a complete dump and the apartment was severely misrepresented in the photos. It was about 20% accurate of what I expected. To make matters worse, little things like simple communication to residents was never made a priority. Often times I would wake up on a Saturday morning to the wonderful sounds of construction right above my head, construction workers shouting profanity, missed package deliveries (because one half of the building is completely different than the other half), residents whining about parking spaces (even though nothing was clearly assigned), and overall price when compared to the quality of the living space. I just feel like this company has really overstretched the scope of what they are capable are doing given the staff size. They are polite when you speak to them over the phone or email, but I just don't think they are equipped to provide the best experience to residents and it doesn't help that their listings are really exaggerated for what you pay for.

I lived at a building managed by Bisonette properties from 2025 through 2026. I have dealt with…read moremany shady and unethical landlords, but I have never had as negative an experience as with Nichole Delong. The quality of the building was disgusting, there were bugs, mice, holes, crumbling walls, etc. Be warned, you will be charged a large amount out of your deposit even if you take good care of your crumbling apartment. The laundry was constantly broken and the price for laundry increased SEVERAL TIMES across one year with NO WARNING. The premises are horribly maintained and if you have an issue, Nichole will either ignore you, be slow to respond, and/or be extremely rude. The top of the stove was hot constantly despite not being in use. I was told this was normal for gas appliances so my monthly gas bill was astronomical despite rarely using the stove and oven. My cat developed horrible asthma while living in this apartment and their asthma has completely cleared since moving. It is truly shameful the way Bisonette and Nichole treat their tenants. DO NOT RENT FROM THEM.

Tom Rotella

Tom Rotella

(3 reviews)

Tom Rotella was my property manager for over two years. He is friendly and personable and quite…read moreknowledgeable about the VT rental market. During the two years that Tom worked for me, I was mostly satisfied with his work. Our phone communication was always good; his email responsiveness, however, was not always the best. However, after my recent experience with him, which resulted in the termination of our working relationship, I must say I have come to question his judgement, integrity as well as accountability. Problems arose when I decided to raise the rent in one of my units this past summer and asked Tom to notify the tenants in spring. For months he assured me that everything was fine, the tenants had been notified and, when renewal time came, a new lease had been signed. However, after we failed to collect the new rent amount for several months in a row, I contacted my tenants, at which point it became clear that Tom had never pursued the lease renewal. Tom Rotella has let me down in a big way by failing to have my tenants sign an agreed upon lease renewal with a rent increase, which resulted in their tenancy becoming month-to-month as well as hundreds of dollars in lost revenue. Once I confronted him with the evidence and asked to see the lease, he stopped responding altogether. I wrote Tom one last email, giving him a chance to clarify and possibly rectify the situation. He has not responded to my email to this day. I therefore cannot recommend Tom Rotella to anyone looking for a reliable and dependable property manager.

Tom Rotella was the third property manager I had for an investment property in downtown Burlington…read more I wish he had been the first. After an extremely negative situation with another firm that I think is now out of business, I was referred to Tom, who got my property back on track and made it profitable for the very first time. He is efficient, courteous, professional and maybe most importantly, ACCOUNTABLE. If you're looking to take care of your tenants and get the hassle of owning rental property off your back, call Tom.

Fusion Property Management - Happy New Year! 2020!!!

Fusion Property Management

(16 reviews)

What a great apartment hunting experience! Not something you often hear from people looking for…read morehousing, especially in the Burlington area. The level of service and professionalism I received from Ashley and the Fusion Property Management staff during my housing search was outstanding. Working with Fusion was the only time I have ever truly felt like the customer in a rental search, not something one can say about many landlords or property managers. Fusion definitely went the extra mile to help us find an apartment in a location and price range that suited us - they even helped find a person to fill an extra room in a pinch! Also of note- Fusion's does an excellent job screening tenants so you know their properties are in top condition and if you're renting in a duplex you can be sure that you're sharing walls with respectful neighbors. I recommend Fusion without hesitation and definitely plan on working with them when it comes time to rent or buy another property.

Read the listing here for this company. Tried to call them about handling the mgmt of our…read moreBurlington condo, which we are going to rent out soon. Called at 2pm, which I saw is outside their (strangely limited) business hours, but thought I'd leave a message and they'd later call me. However, got: "This call is being recorded." Then on-hold music which I hung up on after a minute. So I can't say I've done business with these folks, but I can say it's kinda sad when a business is "open" only about 8 hours a week and can't even get their phone system to handle voicemail messages. Seems Fusion isn't a serious company and should be avoided when practical.

Redstone Property Management

Redstone Property Management

(22 reviews)

Renting from Redstone at Catamount Lane was livable, but not worth the $1200 for a one-bedroom with…read moreno utilities (except water) and communal, coin-operated washer and dryer. We also had to pay an extra $50/month for a second parking spot, even though there were always plenty of available spaces. It certainly was not exceptional and unpleasant at times. The apartments themselves are dated and cramped with no A/C (window units are allowed) so it was hard to keep clean at times. There was plenty of closet space though and lots of green space around the apartment complex. Upon move-in, there was a weird smell under the kitchen sink that never went away and some of the cabinets had a sticky residue in them that took a lot of scrubbing to finally get rid of. Some of the doors were also chipped and paint-stained. During our lease, it seems like Redstone was trying to make improvements (i.e. replacing the carpet in the entranceway, fixing the entryway door so it shut fully, paving the parking lots and sidewalks, and replacing the laundry machines). The outdoor lighting in the complex was broken for most of our time renting there so, for the Vermont winters, it was VERY dark. It took them a while to even notify us that something was wrong and then eventually tell us it would take even longer to repair the issue. By the end of our lease, the lighting had been replaced but that led to dirt all throughout the complex and then mud during Vermont's spring. The interior hallway lighting was also broken sporadically and was eventually fixed. Some maintenance issues took a while to fix in the apartment, some they didn't even fix at all. A fixture fell off our light and they just said to leave it off. We had to send a follow-up email for two issues (a month after filing the request) to actually get them fixed. The snow clearing was decent. There were times during big storms that the sidewalks weren't well cleared and salt was minimal. It is also pet-friendly, which is nice (no pet rent, just a deposit), but the dog bag bins weren't cleaned regularly and they would just let full doggie bags pile up below it. There didn't seem to be an enforcement of the rules around the complex in general (i.e. the misuse of the garbage). Cigarette butts were also left throughout the complex. We were able to get our full deposit back minus a carpet cleaning fee, which is required if you have pets. The staff was always professional, helpful and responsive. I was locked out a few times (once after hours) and they were able to get to me promptly.

Redstone Property Management is honestly one of the worst property management companies I have ever…read moredealt with. They send emails at ridiculous hours late at night, but somehow still manage to be completely useless when you actually need them to do their job. The whole process feels backwards. They want you to pay application fees and background check fees before they will even properly show you the property, which is absolutely insane. Why would anyone want to hand over money before even being able to see what they are applying for? They are also completely unwilling to work with people on even the most basic, simple requests. I asked for a small amendment that every other landlord I have ever had would have made in about five minutes, and they just flat-out rejected it. No flexibility, no compromise, no common sense, just a hard no for something that should not have been a big deal at all. If you have any kind of actual life, school, work, military obligations, travel, or need to leave town for more than a week or two, I would stay far away from this company. They act like any small request is some massive inconvenience and make the entire process way more difficult than it needs to be. I would never rent from them, never recommend them, and never consider any of their properties again. Zero stars if I could. Complete waste of time.

Lake Point Property Management - propertymgmt - Updated October 2026

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