Shout out to Freedom Nissan! And, an embarrassing confession about being stubborn. :(…read more First time driving a Nissan-love it! First time leasing-love that too! After decades of owning cars-mostly Prius to more easily drive around Northern VA, I decided to get an AWD when my last Prius needed to be replaced. I was convinced there was only one brand to look at-a non-Nissan brand. I am still kicking myself over my narrow view and stubbornness. I drove that non-Nissan for almost 2 years and then decided I did not want to continue making large payments for 4 more years so I started considering leasing. This change was scary for me. I am now driving a Nissan Kicks and I look forward to driving. It's fun! Plus, the car (Kicks SR) has all kinds of bells and whistles I would not have been able to afford in the other brand-the brand I stubbornly told my younger self I had to have. I never really looked forward to driving that other car-it didn't feel fun to me, but I was okay with that. Driving my Kicks reminds me of how much I really like to drive. I am so glad I finally found an open mind. Leasing a Kicks is pretty great! Thank you Samantha for being very patient in capturing my "must haves" and showing me several cars. And thank you Shain for making a typically confusing, impersonal, lengthy paperwork process more enjoyable. Together they helped me get a car and leasing deal that are a perfect fit for me!

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

They were able to get my bmw in quickly and resolved an issue with it promptly to get me back on…read morethe road. The owner and employees were very knowledgeable and professional. I will be back for future service!

After spending over $6,000 repairing my granddaughters Volvo at this shop over the past 3 years, on…read moremy last visit the car failed inspection. The reason written was the side passenger mirror was not functioning. The cause was a broken turn signal in the mirror. After searching for a used mirror and having it installed, I returned to have my car reinspected. 8 weeks had gone by. This time I was told the car failed inspection due to the license plate light being out and a small dig on one tire (which was there during the first inspection). When I questioned Rob he became quickly agitated, defensive and ranted unprofessionally! Wow! Needless to say, I'll never return due to the questionable integrity of the shop and its customer representative Rob who needs to learn to deal professionally with customers!

Whenever we have an issue with one of our vehicles, we bring it to Essex Automotive because we…read moretrust them. With their first-come-first-serve style of getting annual services/tires done, there is almost never a time they will not take your car that day. The service has also been great, and they do not up charge on services or 'find' something else that needs to be 'fixed'. Very thorough service.

My recent experience compels me to ask myself would I want to give my business to this opertion?…read moreI visited its website in June to learn about their service offerings and, having some questions, sent my inquiries via their contact form: as of today, FOUR MONTHS LATER, I have had no response. While on the site, I noticed a field for discount coupons, but when clicking on it...NOTHING CAME UP!?!?...If this is the level of competence present @Essex Auto, I don't want them working on my car!!!!!

I have been buying through Gardeners Supply for nearly 30 years. Simply the best quality products…read moreI can find anywhere.

Awful customer service. They sent us a product that was missing an electrical cord. When asked to…read moresend it, I was made to wait weeks before being told, they can't (or more likely WON'T), and that we should just go to a hardware store and buy it ourselves. #weaksauce This was only after spending many hours with them attempting to get a tax exempt account. I've wasted way too much time on this awful company. Save yourself the time and effort and order elsewhere!

I'm not totally sure what the rest of the reviewers are talking about, but I had a great experience…read morehere. I had my oil changed and my snows put on for about $20 less than the lowest price I could find anywhere else, and trust me, I looked a lot. I'm a student and on a very tight budget, so I really needed that. This place was recommended by someone on Front Porch Forum, and I was definitely not disappointed. Their customer service was excellent, they seemed to enjoy their work, and they worked very quickly. I definitely recommend this place, and I'll be going back for the rest of the work I need done.

Beware. These guys will scam you. Tried to trick me into a few hundred bucks of work for…read moreinspection. I waited (45 minutes) for the verdict. Bottom line: you cannot trust Great Northern. I asked: "so it doesn't pass?" And the mechanic says: "hey, it's not like we're trying to extort people here." Methinks he doth protest too much.

I had a garage door that was crooked. I called and set up an appointment. They came at the…read morepromised time and replaced the springs. Cody did the work in a timely fashion and I am very satisfied with the repair work.

It was a pleasure to work with both Bob and Ryan getting a spring replaced on our door…read more Bob diagnosed the problem and when he didn't have the part made sure I could get the Lawn Tractor out before he left. Ryan came by and not only replaced the spring but physically inspected all the fittings on the door and full lubrication. Cannot recommend enough

I don't like to leave bad reviews but I feel very taken advantage of. I made an appointment at this…read moreplace for an oil change. I dropped it off and went to get a coffee bc there's no place to sit. I came back an hour later and discovered they somehow think that it's ok to charge $99 for a standard car oil change. That's $25 MORE than I've been charged at the dealership! And the dealership offers me cookies & coffee and has a nice place to sit. This is insane. Moreover, they didn't ask for permission to do a tire rotation, they just did one and charged $40 for that. In my experience it is customary for the tech to call and say, "hey this is what we found and what we recommend, what would you like us to do?" I had budgeted $75 and walked out paying $155. I don't know if their work is quality, but no oil change is worth twice the price. I can say I will never go back.

not one to review but should have left a review years ago but thought it would never happen again…read more 1st- Over charge on servicing and lie about what they do to it, over $600 JUST to get serviced 2nd- Was almost sent home with wrong jetski after i had to point out it wasn't mine multiple times,no biggie stuff happens... When it was hooked up after the summarization i realized they did not put on the drain plug, after they put it on i brought it home (short trip) and realized it was not even on tightly i pulled it right off with no effort. 3rd Recently bought a part since nobody else had it in stock, went to pick up and i asked to open it, was asked "do you not trust me?" most likely joking and i explained i wanted to see if it came with part number " NEOPRENE SEAL 293200134 " gasket/seal the end of wear ring to seal either the base or pump. was told there was no gasket/seal and was sent home. after pulling jetski apart and taking out the old wear ring as i expected there was a rubber gasket/seal that also needed to be replaced and ordered stalling riding for almost another week i would not recommend servicing, buying, or anything from these guys. even seen it go downhill since i've been around in 2020, just hire random kids from around town to wrench on equipment they sell. if you're looking for a new place to get serviced bring it to sportline in queensbury ny, AKA dax power sports

I have been renting through this agency for over 20 years, which probably says a lot on its own!…read moreYear after year, they have been excellent to work with, but a recent experience reminded me just how special the team really is. After so many years as a customer, I've consistently found them to be professional, reliable, and a pleasure to work with. But what has kept me coming back all these years is the personal side of the experience. They know their customers, they care about the relationships they've built and when it really matters, that shows. Marcie, Katie and Aimee in particular have been absolutely wonderful. They approach their work with kindness, empathy and genuine care for the people they work with. During a particularly difficult time for our family, they were incredibly responsive, thoughtful, and compassionate and truly went above and beyond. It meant more to us than they probably realize. So many years of renting through the same agency is probably the best recommendation that I can give. I am forever grateful for the way they have treated my family over the years and especially for the care they have shown us recently. I wouldn't hesitate to recommend them. Adirondeck Premier Properties is a truly premier agency!

From the beginning of the home selling process, I knew that I was dealing with a professional with…read morea unique set of skills. I learned to appreciate her knowledge of the Wilmington NY area and what prospective residents to the area are looking for . This brought our family a very smooth and pleasant experience.

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Tom Rotella was my property manager for over two years. He is friendly and personable and quite…read moreknowledgeable about the VT rental market. During the two years that Tom worked for me, I was mostly satisfied with his work. Our phone communication was always good; his email responsiveness, however, was not always the best. However, after my recent experience with him, which resulted in the termination of our working relationship, I must say I have come to question his judgement, integrity as well as accountability. Problems arose when I decided to raise the rent in one of my units this past summer and asked Tom to notify the tenants in spring. For months he assured me that everything was fine, the tenants had been notified and, when renewal time came, a new lease had been signed. However, after we failed to collect the new rent amount for several months in a row, I contacted my tenants, at which point it became clear that Tom had never pursued the lease renewal. Tom Rotella has let me down in a big way by failing to have my tenants sign an agreed upon lease renewal with a rent increase, which resulted in their tenancy becoming month-to-month as well as hundreds of dollars in lost revenue. Once I confronted him with the evidence and asked to see the lease, he stopped responding altogether. I wrote Tom one last email, giving him a chance to clarify and possibly rectify the situation. He has not responded to my email to this day. I therefore cannot recommend Tom Rotella to anyone looking for a reliable and dependable property manager.

Tom Rotella was the third property manager I had for an investment property in downtown Burlington…read more I wish he had been the first. After an extremely negative situation with another firm that I think is now out of business, I was referred to Tom, who got my property back on track and made it profitable for the very first time. He is efficient, courteous, professional and maybe most importantly, ACCOUNTABLE. If you're looking to take care of your tenants and get the hassle of owning rental property off your back, call Tom.