Pass. They really hyped this one up, but honestly don't bother.
The food is ok. The chicken is tender and spicy as ordered. But not really anything above and beyond. Tte tater tots were either cooked to death or very old--they were soooo hard! Not crispy, hard.
They rely on a self-service ordering kiosk, which I don't mind. But you have to go to the bar if you want to pay in cash. The staff was fine, not friendly necessarily, but not rude. Once the order is placed, you wait for your name to flash on the TV screen and let you know what cubby to get your food from. There is really no staff interaction if you were to pay with card. They don't call your number or let you know that your food is done--you're expected to monitor the TV screens. The system has its downfalls, however, because if the staff doesn't update the TV screen, you wouldn't know that your order was ready, and it would sit in the cubbies for an extended period of time getting cold, which is what happened with ours. When the food was taking too long, I approach the counter to get some help in figuring out where the food was, but there was no staff person in sight. So I stood by the cubbies, which had a clear view of the kitchen area. Several staff members passed by in the kitchen and one literally stood in the back of the kitchen and looked at me while she was playing on her phone. When she saw that I was looking at her, she ducked out of sight, but didn't bother to let anyone know that I was waiting for help. For a new establishment, trying to find their way in a new location, this isn't the type of Customer service we're looking for. When a staff person did finally come back upfront, I explained that I was waiting for my food, which was actually the food that was waiting in the cubbies for quite a while. No apology from the staff. By this time, the food was cold.
The restaurant was clean, which would be expected from a brand new remodel. The restroom was surprisingly dirty for how short of a time they had been opened. They probably just do a general cleaning, but it needs a deep clean.
Overall, a disappointing visit. Not recommended and I will not return. read more