I have had a friend who has had a storage unit there for couple years now with no problems. After fighting breast cancer and having chemo and radiation this year she basically lived at the hospitaI, so she was happy to come home and get stuff out of storage for her home. She had sub rented her home for the time she was away in hospital to ensure she wouldnt lose her home.. We had gone to her storage and I was utterly stunned with what I saw...there were rat droppings and chewed up insulation all over her unit and her stuff had been pissed and pooped on. Sentimental items like her sons baby blankets , her clothes, even the boxes her stuff was in, has been chewed up to the point where she had to throw them away. ..and were not talking just a couple droppings..there are massive amounts of droppings and insulation from the ceiling all over the floor and her stuff. She broke down in tears.. Even the neighbors unit suffered.. ..so she proceed to go to the front and speak t o Lori. She says "they will check it out". okay so we close it up and go back couple days later and notice popcorn on the floor of her unit. Popcorn? she had not been here for a year...where did popcorn come from.She doesnt eat popcorn due to being allergic.And it was not there when we were there before. She goes back up to desk and speaks again with Lori and she proceeds to tell her
" its her fault that she shouldnt have kept food in the unit". Food in her unit..Im standing there and my friend never mentioned anything about food in her unit. .so how did Lori know there was food "popcorn" in her unit?.The neighbors next to her had same problem..there was this mystery popcorn on the floor. She has had continuing issues with Lori since she rented her unit and her concerns seem to fall on deaf ears. The neighbors have also complained and yet nothing has been done. I took pictures of the poop up towards the ceiling and the insulation hanging from ceiling and will post them on CL. We thought about washing her clothes but so much poop and piss smell she rather just toss out. The kitchen items , bathroom items, bedroom items etc..all have to be cleaned thouroughly.She, nor I for that matter, would ever recommend this storage facility to anyone. Not even an apology. The worst customer service. from gal Lori at the front desk. After a year fighting breast cancer this was the last thing my friend expected and did not deserve the treatment she received from Lori at the front desk. read more
