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    BioScrip Infusion Services

    2.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    Option Care Health

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    Restore Hyper Wellness

    Restore Hyper Wellness

    (3 reviews)

    This is a review that I did not want to write however, I feel obligated. I was excited to join…read morerestore Wellness Spa as I have a chronic illness and was hopeful that some of the therapy is like red light IV would help move the needle and improve various symptoms. The young man at the front desk has always helpful and kind and I have greatly enjoyed the red light. However, I want to share my experience with IV therapy. I typically go in during the week and have the same nurse who is wonderful and has no issue drawing blood. However, I went in on a weekend and got a new nurse, gray haired and older. I didn't think anything of it. When I sat down in the chair and she tried to find my vein she couldn't, 10 seconds later she says "I'm gonna do unconventional." I had no idea what that meant and I asked her if it would hurt more and she said no. Then she proceeded to find a vein on my inner forearm and insert the needle not only did it hurt like hell, she went through the vein, which caused a hematoma. The IV was uncomfortable for the entire duration. Days later, the bruising started to appear, and I reached out to the manager with the goal of telling her that there are better ways to try and find a vein such as a heat pack or hydrating, which I would've been happy to do as it was the weekend and I had time. That I wanted to take it to her vs writing a negative review. The manager proceeded to begin the conversation aggressively listing the various points on the nurses résumé, which I found very odd, as well as dismissive and defective. When I gently reminded her that I was not calling to get anyone in trouble, but rather calling to give the business a heads up that this is not an ideal experience, especially when you're paying for it and there are better ways to proceed if a nurse is having a hard time finding veins. The manager proceeded to tell me that blood draws aren't pleasant that she has had many and that it's not unusual to give up after the first try and go unconventional, making it about herself. I have chronic Lyme disease and I've had countless blood draws over the years sometimes 25 to 30 vials. I have never had an experience like that. And the response reeked of protective liability controls rather than just accepting the feedback and implementing better conversations with the staff. The conversation ended and she told me she would talk to the nurse. I thought it ended there, but I was wrong. I went in a few weeks later for another IV but because I had a large blood draw the day before, 26 files, (that nurse had no problem finding my veins nor has any nurse I've ever worked with in the past) I changed my mind and asked to do a CoQ10 injection. No problem they said. When I went into the nurse, not the one who went though my vein, and I said thank you for being flexible and she said "no problem, happy to do it....I heard your a difficult stick." So not only was the initial conversation with the manager very painful and defensive now in my file at restore the issue has become that my veins are difficult which couldn't be farther from the truth. I've asked multiple practitioners after that experience if they want me to use a heat pack or hydrate or if my veins are thin. Never been told I had thin veins before or after this experience, nor has any nurse had a difficult time finding them. Left a message for the manager after that asking her to remove that from my file and never heard back. That is the end of the IVs for me. When a business shows me they cannot take accountability for an issue on their end, I have much greater concerns about how they would handle a larger issue, for now. It's red light therapy for me and injections. It's very sad to see this from a business who touts wellness. The last thing people with chronic illness need is to be dismissed or gaslit.

    Wow! That was interesting. Professionally done. More complete review after seasion 2. Tried…read morecryotherapy.

    BioScrip Infusion Services - ivhydration - Updated May 2026

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