I've been coming to this specific Biolife location for 6 months and every time they're clean, professional and organized. The process is very straightforward and if you're new to it just remember they cannot rush a process that quite literally involves extracting something from a human body. You know how sometimes you walk into an office or store and there are very clearly employees looking unengaged and not into their job? I don't see that here. They always look like they're busy and it's probably because they are. Now the environment... It's the only reason I don't give this place a full 5 stars. While I understand it's meant to be a clean sterile environment I think the repetition of the same music and lack of atmosphere make it a very dreary place to visit. I don't expect rainbows and butterflies just some variety in the music and ambience sometimes to deter you from feeling like you're just being harvested. read more

Do not go here. I completed the physical and donation at this location on 7/11/25 and was never compensated. This location has not answered a single phone call or returned my calls despite me leaving at least 5 voicemails. I also submitted 2 contact requests from their website with no response. I will go to grifols instead now. read more

The best. Just long line. They are so kind. I love this place. Easy to conme. Lots of parking. Thank you. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Riverdale Park, Maryland

Definitely unprofessional, uncompassionate, waste of time and hours of my life that i will not get back. Took me 1.15 to even get signed in. 3.5 hours into my appointment they tell me my vein went flat after sticking me with a needle twice. After they've already checked my veins prior to set me with on the plasma machine. read more

The Good: Clean medical office. The Bad: Verrrry Sloooooow! Used up five hours of a workday--awkward to get to without a car, and now expensive now that Metro charges about $7 to get there, and even though I got there 30 minutes before the appointment, took two hours to be seen (first-timer). The Ugly--couldn't donate because I was there 116 days after an outpatient procedure rather than 120 days. After all that waiting time, I was told I would have to come back(!) to get my GP's approval to donate, then come back to submit it. Getting GP approval is fair enough--but why can't I be emailed the form instead of coming back for two more rounds of welfare-office lengths of waiting? Also, not one phone call (out of 20?) has ever been answered or returned; no email and no voicemail has ever received a response. This place is a prime example of how AI-everything means NO CUSTOMER SERVICE. read more

They hello and make you feel comfortable. The office has a vibe, and if you don't understand anything jest ask questions. They care for their patients, and you can get through there pretty quick if you're consistent with water and protein. The quickest I got through the donation was 35 mins. read more

BioLife Plasma Services - This is the waiting area before you actually donate. - Blood & Plasma Donation Centers Near Me - Riverdale Park, Maryland

I haven't been there since 1/31/24 because the weekly offers were so low and the distance wasn't worth my time . I finally received an offer for this week which I thought was fair and made the required 2 appointments to receive the payout . I went in today and attempted to log on but it said I needed a check - up , as if I was a brand new donor . I WAS LIVID BECAUSE I WASN'T INFORMED I NEEDED TO GO THROUGH THAT AGAIN . There was a line 15 + long with ppl leaning against the walls .I initially went in ANOTHER line to ask if I needed to go thru the entire check- up process again but as usual, total chaos and ZERO CUSTOMER SERVICE. If I had to go thru the entire process I'd probably have been there till they closed . I should have been alerted I needed to go thru the check- up process again and I would have allocated my time to do so . I cancelled my Friday appointment and will not be back . This place is such a disaster. I really wanted to help those in need of plasma but this place is run like a 3rd world country and they don't give an F about the people who donate . I wonder how much money THEY MAKE FROM SELLING OUR PLASMA ? There's got to be a better way . read more

I find bio life forestville md to be very slow with everything all the way to the equipment I have an appointment at 11 I get on the table to donate at12:47 someone finally comes to connect me up to began donations at1:15 that's crazy line so long it's ridiculous and some front workers are very rood what. Is the point of appointments and once your mechanic stops you still wait 15-20 min b4 some. One take read more

This place has staffing problems. The manager of this place is concerned about donating versus the donor. I witnessed donors coming in with an aroma of alcohol, weed and they are allowed to donate. I will reach of the the department of health read more

They don't pay you. I've tried getting in contact with them but every single time they don't pick up. I've left voicemails and no call back.

Treated me badly like I lied to them and I didn't! Didn't lie to them but they still didn't believe me. Asshats to be sure. read more

I am really pleased with the level of performance and efficiency that Biolife has improved upon in the past few months and weeks. There are new employees and there seems to be more hiring and it really shows that there are rockstars and just good people coming in to take care of the donors and speed up the process and organization. And the atmosphere is way better !!!! Yay! read more

BioLife Plasma Services - Supplies for technicians - Blood & Plasma Donation Centers Near Me - Riverdale Park, Maryland

**Beware: This place is running some sort of scam!** I made two donations, and after the second one, all my funds--close to $200--were stolen from my account. I've never lost my card or shared my information with anyone, but apparently fraud can be committed with their debit cards according to Reddit. There was one bank deposit for $100 and several Uber Eats and DoorDash purchases in San Francisco made with my card. I called the number on the debit card, and the customer service representative accused me of making the transactions, saying, "You clearly made these transactions." I was extremely offended and asked to speak a supervisor immediately. After speaking to his supervisor, I was given a form to fill out and told the entire process would take 30-45 days to complete. I'm not sure how this happened, but I highly suspect the staff is involved. They are very unprofessional and rude. I recommend avoiding this location, but if you must go, make sure to transfer your funds to your Cash App or withdraw them from an ATM immediately! read more

After driving from Arlington to Riverdale Park, MD, filling out a bunch of forms, fingerprinting, and taking a blood sample, I was told that the FDA prohibited them from accepting blood from practicing male homosexuals. They missed those sexuality questions on their website, so in the end, they blame a Federal Government organization. Easy copout. What a waste! The Red Cross is the place to go. read more

I certainly don't want to discourage anyone from donating here but I do want to encourage BioLife to adjust their processes and make the facility more comfortable. The staff was friendly and professional and the screening process began promptly when I arrived. Prior to scheduling my appointment, I read all the information on their site as well as some other sites and did my best to prepare in every way possible. Unfortunately, I was not eligible to donate due to a past surgery. What I find frustrating was the number of steps I had to go through (registration, identity verification, blood pressure check, blood sample draw and testing, someone checking my veins, speaking to 2 nurses about a medical condition, lengthy computer questionnaire) prior to meeting with the nurse who ultimately had to turn me away. Now this facility has an obscene amount of personal information about me, a blood sample, and my fingerprints, and I will never be eligible to donate. I would recommend an online preliminary screening, or at the very least that the in-office screening be completed earlier in the process. Yes, you need to know if my iron and protein levels are sufficient when I donate, but had I been fully screened and then they were found to be low, I could have returned another day. Not trying to be overly critical, but when you're sitting around for an hour and a half for the screening process, chairs with no arms are not comfortable for everyone and I overheard a potential donor with an assistive device saying she would stand as the chairs were too difficult for her to get in and out of. I also made it a point to hydrate in advance but did not think to bring a water bottle, which I regretted. About an hour in I began looking around wondering why they would encourage people to drink plenty of fluids prior to donating but not provide water. I would like to thank the gracious staff who did their best to make it a pleasant experience. BioLife needs to look at what they can do to better support their staff and visitors. read more

They really just need to get their stuff together. Not enough employees and just overall not efficient. Some of the employees are great super nice , and others are just so rude like they don't want to be there annoyed at people's questions. There's no signage on stuff or a little guide on what to do what to expect so half of the people are all in one line not even knowing if they're in the correct line. Overall not worth it read more

Staff is disorganized and appears overwhelmed. No one ever answers the phone. App doesn't update information or staff is negligent in reporting information. read more

Staff at the front of the house is professional, the donation staff is severely understaffed. The initial approval required additional information from my primary care Dr. I dropped it off the day after my first exam. Was told the Dr had to approve. It took 3 weeks and 3 visits to the center. First donation took 5 hours. I am back for second donation appointment at 1245 and it is now 345 and I am waiting to be hooked up, Major inconvenience they should pay me a bonus. If this is the way the place is run I will not be donating going forward. Not worth my time! You can make more money at a minimum wage job. read more

I would highly recommend visiting the other plasma places in the area. And if for some reason you still choose to donate at Bio Life then be FULLY PREPARED to spend (at the minimum) 3hrs before you even get to the chair to donate. I don't know if it's a lack of staff or an over abundance of people donation that causes this facility to operate at a such a painstakingly slow pace. They have it set up for returning donors to select an "appointed time" they chose to donate, but I don't see the purpose of that because that time is never honored. If it wasn't for the amount given after successfully donating, No one in their right kind would deal with this. read more

The facility is insanely under funded to service this area in a manner that is conducive for the companies growth, functionality, or building plasma donation awareness. They need more beds, staff, and resources. That or close it down. People come in for appointments and have to wait 2hrs to be sat..no fault to the staff..but the powers that be. Horrible experience due to Takeda Pharmaceuticals lack of awareness. read more

Very sad to see how this place has transitioned from being super efficient and friendly to extremely slow and rude. I've been a doner here almost 2 years now. Used to be in and out in less than an hour. Now you have to plan to be here for half the day just to get screened and sit in a Doner bed. Then another 30 minutes to get connected to the machine. Last week I was here for 3.5 hours one day and still didn't even get connected so I left without donating. What's more is they have the nerve to send notifications saying they need donations, but they don't have the capability of receiving donations efficiently. As a doner you have a 10 exact minutes window to make your appointment or you're turned away. How absurd, you respect their time but they never respect yours. Can't even ask anyone about the long wait, they get upset and blame it on corporate. One employee (female with lab coat) even told me if I didn't like the wait or the "way they do things" (i.e scheduling every 5 min) then I could choose a different center. How incredibly rude and empty suggestion. Not every one drives or I would have been left. read more

BioLife Plasma Services - Ridiculous amount of appointments available - Blood & Plasma Donation Centers Near Me - Riverdale Park, Maryland

Just something to be aware of... your veins have to be perfect for them to accept the donation. For whatever reason, I have deep veins in my arms. Every time I get my blood drawn or try to donate blood, I'm told that I'm dehydrated. I drink AT LEAST a gallon of water every day. I wish they would take blood from one of the bulging veins in my hands like phlebotomists do, but I guess that isn't an option. Also, they don't offer any snacks or water like other plasma-donating locations. read more

Not friendly. Not efficient. Waited 4 hours for a screening just for them to say I was not eligible because of medication I am on. Medication I clearly listed on the website and was approved. The nurse doing my evaluation took 40 mins to input my info, granted she was new however the nurse training her just stood there not helping. Care was horrible. read more

I'm no it sure what causes extreme delays, but I have never been able to spend less than 2 hours here. I have tried making appointments at different times throughout the day but there always seems to be a delay with each step. I have waited in a bed for 30 minutes before being hooked up to a machine. It becomes less worth it when I'm losing multiple hours of my day each donation. read more

extremely under staffed never enough for someone to actually sit at the counter never enough staff for the vital checks or the donation floor it's sad read more

The email they send says drink 48-64 ounces of water and the website says half your body weight if you have had a gallon and half they won't take you. If you have arm tattoos on the vein area they won't test that one either. Don't waste the time on the drive. read more

Long wait for little pay. As things become more popular with this place more people are coming. There's no explanation why people have to wait almost an hour to get checked in. To wait another hour to be seated to donate. read more

I went twice and will never return. The first time took over 3 hours. The second time I used my "Skip the appointment/Skip the line" coupon and got to my chair. I waited 45 minutes until the procedure started. The woman employee rushed and gave my left arm a hematoma. She then asked another employee to help me. About 20 minutes later, the second woman stuck my other arm only to tell me there was a problem with my blood clotting the machine. I jokingly asked if everything was ok and she said 2 employees called in sick and they were severely understaffed hence the quick needle in my arm missing/collapsing/puncturing the vein causing the hematoma. That night in the shower my arm looked like I had a marble stuck under my skin because it swelled so bad. I am deeply saddened how unprofessional, understaffed, and overworked these people are. I too am sad because the people who need my plasma will not get it. Don't go here people unless you want to be stuck several times after waiting hours only to hear "sorry". read more

I'm torn as what to write. I've donated plasma at other BioLife locations in the past and I'm not sure if it's because this location is newer or what but they are incredibly slow. Very rarely am I in and out in under 2 hours despite the fact that appointments are scheduled and it only takes me 45 minutes to donate. It's hard to justify taking 3+ hours out of my day to do this twice a week but I know the need for plasma is great right now so that will keep me coming but they need to be more efficient and better staffed. read more

I wish I could give them a half a star this place is really the worst some of the staff are rude also they give you less money than they did before and they act like they really don't want to be bothered by you I was accused of smelling like weed by one person but two other ppl said they couldn't smell it I was turned away that costed me 60$ I was supposed to get and the manger only gave me 10 I wouldn't recommend this place to ANYONE they treat you like your homeless and need them versus your doing a good thing for your community. read more

My son has been donating here regularly. Two of his visits were without incident - the majority were poor. This last visit today was the worst. He was stuck with a ?phlebotomist who was, to be gracious, grossly incompetent. This lady, Shanika, was unable to cannulate properly, a single vein on either arm and ended up unable to complete the plasma draw because she simply did such a lousy job getting a needle into a vein which quite frankly a blind man could have done from a mile away. Because of her incompetence BioLife is refusing to pay my son for the plasma they did get. HORRIBLE! GO SOMEWHERE ELSE! read more

My appointment was at noon, I got here at 11:40. I'm a first time donor so I thought 20 minutes would be ample time to do any preliminary paperwork. Not at all. The amount of people coming in this place versus the amouNt leaving is insane. I've been here for 2 hours now and haven't even done my physical to donate. This place needs more staff! There's 6 booths to do screening but there's only one open? Cmon. Clearly there is a demand for the service, do your part and bring in more people. Staff is pretty kind and easy going, but the process is just far too slow. read more

Their compensation are great as well as the buddy bonus but I didn't receive the full amount ! I've been calling since 8 am this morning and spoke to the Assistant Manager Wisdom she said she would fix it by this afternoon. Well it's 5pm now and my money is not on my card. I've been calling and no answer. Horrible customer service!!!! I cant see myself going back it's not worth the drive , wait or to be treated like I don't matter. What kind of business doesn't even pick up the phone or just places you on hold and never comes back! I'll be contacting corporate immediately!!! read more

Less than 8 hours ago, I arrived at this Biolife Plasma Services center in Riverdale Maryland. I had scheduled an appointment at this center through their online portal to see if I would be eligible to be a donor. I looked up this center online some time after unexpectedly hearing about this company through a radio commercial via a classic rock radio station based in the metropolitian Washington D.C. area (Big 100). I am fortunate to have had the chance to be seen and screened before my original appointment timeframe. The receptionist handling my preliminary screening was friendly/courteous and the employees handling the processing to see if I would be eligible to be a donor were also reasonable to work with. If I heard correctly one of the employees explained that one of the veins on my arms indicated that I needed to drink more fluids before I would be more ready to be a donor. I completely understand because I admit that I could have consumed more liquids prior to this appointment and I intend to keep this in mind for the next time I return for my next appointment. read more

a disabled army veteran who signed up in md @ riverdale park location, had an appt for last friday, but had to travel to st louis, mo for my sisters funeral. i called and told the location so that they could transfer me temp, since i will be here for 3 weeks---i talked to them on monday, on 8/31, in the morning, they told me that they would transfer it in there system and call me back by the end of the day, monday....it's thursday now, i have called them 4 times an hour everydays since tuesday, both phone numbers go to voicemail, i've left 4 msgs, even stl, mo location has called several times and left an email to the mgr there.....so i cant get the $200 bonus for my 2nd donation for the bonus, and wasted 4 days sitting, i am oneg...needed the money, so now, i will go to csl or octopharma...been with bio since april this year. good luck everyone. i'm confused, how can a place that is so essential to the pandemic can afford to have 2 phone lines going to vm for 4 days, not returning vms or let alone not answer phone calls...for 4 days at a plasma center???????!!!!!! read more