Not sure the reason for the low rating. My first impressions of this plasma center was positive…read more The service was efficient, facility appeared well kept, and the staff was hospitable. My visit took longer than expected though. I have good veins and drink plenty of water so I rarely have any issues. Maybe the nurse was new I'm not sure. Just know she kept having to adjust the needle. My donation from start to finish took almost 3 hours. Not fun. I liked that they have squeeze balls readily available, well it's more like a styrofoam roll but works the same. Also liked that they call you by name when they are ready for you. Other centers that I've gone to don't do this. Only wish that they'd speak louder or come out to the waiting area when they call your name. Overall, solid first impression, would come here again if in the area.

This is getting worse! I went to the Baltimore place, they said my appointment was for later and…read morethey would not change it. Mind you, they had 3 nurses on the counter and only 5 donors in line. I check the app, the place in Towson could see me. The Biolife app has the wrong address! Now I'm lost, and I'm late for the Towson appointment, they won't change it. I reschedule again for the place in Baltimore who NOW can see me earlier ‍ Now the Baltimore place has 1 person on the counter and a line of about 20 people. How was this better than seeing me earlier?! By the time I'm finally reach the counter (1 hour and 15 minutes later!) I'm mad. Guess what happens when you're mad? Your heart rate goes up! Now they won't see me because my heart rate is higher than my normal rate. I left without donating. How is this better than DoorDashing?! I think they make you miss donations so you won't get the new donor bonus (you have to make 8 donations in 30 days).

" Supposedly "this center take walks in, I walked in at 2:34 pm and they would not let me donate…read moreblood because they were closing at 3 pm. In this case, remove that you accept walk in !

I've been here several times, and the staff are friendly, personable, and caring. They're also…read morehighly professional and skilled, and the location feels calm and spacious -- never has giving blood been so painless, both literally and figuratively. Parking is easy, there is a solid selection of snacks and drinks, and donors occasionally receive gifts and merchandise. I would highly recommend coming here to donate -- it's a positive experience for a worthy cause.

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

This building is pretty easy to spot from the road. There are designated parking spaces in front of…read morethe building that are expressly for donors. As I entered the building, I was immediately greeted by the security guard. After checking my identification, he directed me to the donation room. As I entered the donation area, I was once again, immediately greeted. Each person with which I interacted was VERY professional and courteous. I was seen almost immediately (in advance of my appointment time). The technician that took care of me (Ms. S) was one of the fastest and most polite people I have ever had the fortune with which to work (not that I did much). Her donation stick was painless and fast. She explained each step of the process and what to do and expect post donation. The 'recovery' canteen was bountiful. I took in my share of cookies and juices. Upon my departure, I was thanked again and given a t-shirt.

This past weekend I went to the American Red Cross's Mt. Hope facility to donate blood. I want to…read moreapplaud the women working there for their knowledge and professionalism. I am a regular donor, so I use the American Red Cross app to make my appointment, and to fill out the Rapid Pass before I got to the facility. Everything was a breeze from checking in with the volunteer at the front desk, through the process of getting my vitals and making sure I had the requisite level of iron needed to donate. I came in to make a Power Red donation but did not have a high enough number, but I was still able to donate whole blood. The process took about an hour, and you get cookies, water, and cranberry juice to boot. In this season of giving, I implore you to give the gift of life through a blood donation to the American Red Cross, especially if you have a blood type that is rarer than others.

Melissa Williams 8 reviews…read moreThe dundalk center is down to 2 actual phlebotomist and that's not including some of the members of management that have to come out to help or fill the position. The management can't complete their daily tasks because of having to work the floor. I understand why they employees look for other employment opportunities because of how they are treated here and aren't valued

Some of the workers in there are mean to the blond haired girl and it reminds me of high school in…read morethere the mangers don't do anything about the situation and there is a lot of favoritism I over heard them talking about how someone is stupid and if I was her I would sue the company for letting this happen bullying is never okay! I'm telling all of my friends not to come here and we will be going somewhere else from now on! Shame on all of you and god bless that young lady

Update: Super friendly and fast. Love how they don't care how much I snack afterward, because I…read moretend to get super hungry and eat a lot Tip: Do the rapid pass before coming--it saves you a lot of time.

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.

Sharon was warm and welcoming ‍. Enjoyed the visit. Would recommend. Download the Red Cross app…read morebefore you visit. You will need a Rapid-Pass to get in the chair. Better to have it ready before you arrive.

They're always quick friendly and professional. I usually do Power Red donations and they're fast.read more

1. don't come here if you have anything else planned. you'll probably end up being there for 2 or 3…read morehours 2. management is very poor 3. you can see them working hard but not working smart at all !! which is why the management is poor. 4. Managers need to go to Management trainings monthly to learn how to effectively run a business 5. staff are for the most part friendly but friendly goes out the window when you been standing in line for over 2 hours I wrote all this while standing in line waiting to donate. I wanted to give them 2 stars but I just can't

Office would be nice if staff were better trained and practicing better hygiene and protective…read moremeasures. Gloves should be changed EVERYTIME a different patient is touched and this will be reported, if it doesn't change. Also, payments are far too low, for a needle to be stuck in your arm for a whole hour.

I came in the other night because I thought I was having a heart attack and had a resting heart…read morerate of 160 BPM. I was treated with respect and care by all staff and overall had a very good experience. They even paid for my lyft ride back to where my car was at a friend's apartment.

I am writing this to warn any family who has a loved one admitted to the Behavioral Health Unit at…read moreNorthwest Hospital. My experience with this facility has been a nightmare of medical negligence and administrative silence. Despite my repeated, urgent attempts to coordinate a safe transition for a close relative, the staff--specifically Social Workers Marjan S., Shenay A. and Unit Manager Erin T. - completely ignored formal emails, faxes, and phone calls regarding an unsafe discharge plan. We had a fully funded, clinical transfer ready for this relative at a specialized facility. Instead of assisting with this safe transition, Northwest Hospital chose to discharge a vulnerable individual with no resources, no medication, and no support system on December 31st. They effectively discharged a human being into homelessness in the middle of winter, despite being warned of the life-threatening consequences. The "Patient Experience" team is a ghost department; they do not respond to escalations. This hospital prioritizes "clearing beds" over human safety and clinical ethics. If you care about the survival of your loved one, do not let them be treated here. Their lack of communication and disregard for post-discharge safety is a disgrace to the medical profession.

This place is pretty nice. Clean facility, courteous and pleasant staff who know what theyre doing…read more Thorough examination and pre-screen procedure. Pay is $60 your first 2 'donations' (I have a hard time calling it donating, since youre getting paid) and then $25 each time after. I was able to save up almost half of the money I needed for a $450 car repair, just by giving plasma here!!! Average wait time to get seated for your donation is 25 or 30 min. I highly recommend coming in between 10:00am and 1:00pm for best, fastest response time. HEADS UP: No longer making appointments. First come, first served. Why only 4 stars? I tend to agree with the other review that they could have more staff involved in the actual plasma collection. Thats the only strike against them.

Waited 30 minutes to talk to someone at the front desk. Appointments seem to be pointless as they…read moredon't pay attention to the waiting room.