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    Northwest Hospital

    2.3 (160 reviews)
    Open Open 24 hours

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    I visited the emergency room on 2/23/2026 between 10:30am til about 12 noon. This is the most unprofessional staff I have ever encountered in my two years living in Baltimore. Upon attempting to leave the the emergency room I realized I wasn't exiting on the same side of the building I entered on. So I reached on of the labby areas and asked a high yellow black woman how do I get back to the side where the bariatric surgery area is so I could exit the building. To my surprise she thought I was hilarious to be asking such a question surely there is only one way to enter and one way to exit this hospital she mused. So before I reported her to her direct supervisor, I looked at the younger more customer oriented professional who assisted me through a way that no one told me that patients wasn't supposed to walk through to get to the emergency room. This hospital is well beneath the high standards of Mercy Hospital and others. It really serves no purpose except it's only for the county African Americans and the staff knows this and takes advantage of this by mistreating guest and patients alike. I wish I could give a half a star

    Seize the day!
    Edrika G.

    First off...... I had to make sure I was at the correct hospital with all the bad reviews. My experience was the total opposite! My partner was scheduled for a surgical procedure previously slated for approximately 7 hours. But it was actually completed in three, which was great! I think the recovery was the longest. When I walked in and headed towards my partner, the security reeled my in to check in. I get it. She was not rude and saw that I was in a hurry so she acted quickly. KUDOS. The room I waited in was nice. It had the electronic board where you can track 'your person' with the number they give you at check in. The TV was on, but not loud. And they provide a desktop computer. I had my laptop so I was occupied the entire time. They also had a cafe called 'Old Court Cafe'. I could have probably sat in there and worked, but I enjoyed the solitude of that waiting area. The Cafe seemed to have all the meals; breakfast, lunch & dinner. I didn't try anything as I wasn't hungry. But it was nice to have that option. There was plenty of seating room. Everybody I dealt with was professional and courteous. The doctor was very friendly, upbeat and seemed to 'know his stuff'. He checked on my partner while she was in the recovery area and event sent a text the next morning to check on her. Oh......I almost forgot about the bathroom faucet. I took a picture because it is so high speed. The faucet itself is also the hand dryer. It's one big piece. I thought it was pretty cool. Technology I tell you!

    Patricia H.

    I came to town to see my dad who wasn't doing to well. I'm going to keep this short but this hospital is dirty. I should not see dirt, paper, hair, etc around the perimeter of the room. It's like the sweep it with a dry mop and push it against the wall. My first night there i saw a silver fish on the floor. The next day when they came in to sanitize the room, that's right sanitize the card they leave says it. They are not there to clean your room. So when do they clean them? It took for my father to go to another floor and that room was dirty as well, to get people in there and get it cleaned. It's a shame the employees there don't really care about they job. I heard so many people complaining about they work in the cafeteria, I'm like you'll built all these nice buildings and you'll can't hire enough people to take care of it. You'll have to do better. There were a handful of people that really stepped up and impressed me. I don't remember names but one nurse name on the third floor started with a K and one Aid in the second floor who helped him was a blessing. They did they job and stayed positive and i appreciate that. Now a lot of them had a attitude if you talked to them. Bed side manners, look it up. I mean i learned you'll are called death hospital, you go in for a scratch you leave in a body bag. You need to do better. Help the community feel safe to come not just because your closer. Update: I wanted to thank Dr M. Dillion for being the one doctor that took their time to go over my dads file with us. She knew of the problems we were having and she sat with us and told us what she saw. No other doctor ever told us what was going on. The doctors there had the nerve to say to my parents that they may not remember since they are old. They are two of the most alert people i know. They were trying to us their age for them not doing their job. Period! Thank you again Dr. Dillion.

    NORTHWEST HOSPITAL NURSE TO BUSY TO DO HER JOB BECAUSE SHE IS HOME SHOPPING AT 3AM.

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    2 years ago

    ER is great! Very efficient. Would definitely drive the distance to the next county over.

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    rude doesn't care will leave you sitting in a chair for hours on end even if your like dying

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    Review Highlights - Northwest Hospital

    Once, my anesthesiologist was ready, I was whisked to the surgery room, hooked up and put to sleep and woke up in a good mood.

    Mentioned in 3 reviews

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    Kernan Hospital - Waiting area

    Kernan Hospital

    3.4(8 reviews)
    5.0 miDickeyville

    All the techs and nurses were on point. Liza was clever and helped me with my period before I had…read moreto go back for labral repair in my hip. She was personable and respectful. The nurse who discharged me was awesome too though I didn't catch her name. She even helped me get into my car. They all went above and beyond. Excellent staff. My doctor explained everything I needed to know and answered my questions. Even the anesthesiologist and her assistant were wonderful.

    My children's father was bought to this facility for traumatic brain injury and and I highly…read morerecommend this facility because at one time it was the best place to go! And now I wouldn't recommend this place to ANYONE! If you are a patient that makes no noise and just lays there then yes! They have no patience's for anything else! And yes that's what was told to me that because their father has yelling outbursts they don't have the patience's to work with him or deal with the outbursts! They had him sitting in the dark! Hoping he would just go away! Their bedside manners are down right pathetic! Never no one around when you need assistance! It was like a ghost town 99% of the time! If you don't get better in the time frame they want you to then you are pushed out to somewhere else! I am beyond angry right now! And disappointed that place that used to be best in the world! Is now a disgrace! If you don't have the patience and empathy to care for your patients then you do not belong in this field of work!

    ExpressCare Urgent Care Center - Northwest Hospital

    ExpressCare Urgent Care Center - Northwest Hospital

    1.4(10 reviews)
    0.2 mi

    Great experience... after a tragic accident…read more The receptionists were both accommodating and got me checked in quickly. One even made sure I had a wheelchair because I was unable to walk. The doctor was very patient with attending to my needs and took his time. He was very thorough and answered my millions of questions. My discharge was smooth and quick too. Cherry on top, being pushed in the wheelchair to my ride. My prescription was even ready upon arrival. Free parking available.

    On May 11th, 2026 I made an appointment online for 9:10am on May 12th. At the end of the…read moreappointment form it said to be there 1/2 hr early. I Arrived at 8:40am and the doors were all locked!. When one girl arrived, she unlocked the doors and told me that I couldn't come in until 9am. Once in, she asked my name and told me I was not on the que and had to wait since 8 other people and now signed in. I showed her that on my phone that I had indeed made an appointment. She looked at it and said too Bad, I wasn't in the que. I asked to speak with a supervisor and was told that they had no supervisor and couldn't give any person to speak with. The ladies look as if they did not want to be there, no good morning and no smiles. I do not recommend this facility. They office staff is so impersonal. They call patients by their first name as if they know them, no Ms., Miss, Mrs. or Mr. This site deserves a " -0 ". Yes, after me showing that I had indeed made the appointment they should have honored it...not dismiss me. The PA's and Physicians have all always been exceptional, but the front desk staff have always been unprofessional. The company needs to do something about them. I have been seen here several times before. However, the Physicians and PA's were always so great so I continue to come back. But this is the end! Dr. R. Bethea-Sholly

    Northwest Hospital - hospitals - Updated May 2026

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